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Capture mobile screening calls with Gong Connect

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Jeffrey Aftel
  • Updated

Gong Connect is a VoIP service within the Gong mobile app. It works with either Wi-Fi or cellular connections. Calls are automatically recorded and ingested into Gong, so whether you're a recruiter or a hiring manager, you can get the full picture of your candidate engagement.

Make outbound calls from the Gong app at any time and never miss key candidate information or next steps.

Candidate_recent_calls_smaller.png

Important

The service is free while it's in beta, and will include additional fees to cover the cost of calls once officially launched.

Outbound calls are supported on iOS devices only (Android is not yet available), for calls in the USA and Canada only, and for organizations with an ATS integration: Greenhouse, Ashby, and Lever.

Set up Gong Connect

Tip

This feature must be enabled by your Gong tech admin before you see it in your Gong mobile app for iOS. If you can't see it, it means that either your admin didn't enable Gong Connect for you yet, or that your phone is an Android.

To use Gong Connect, you must first complete a short verification procedure:

  1. Download the latest version of the Gong mobile app for iOS.

  2. Tap the Calls button on the bottom bar.

  3. In the welcome screen, tap LET'S GO, and follow the registration wizard.

  4. Enter your personal mobile number and tap NEXT.

    Important

    Your personal number is only used for the one-time verification, and then to present it as your caller ID. Gong will not use your number for any other purpose.

  5. Make sure you entered the correct number, and tap YES, NEXT.

    A code is now displayed on screen, and a bot will call you to retrieve the code.

  6. When you're called, give the code shown on the Gong Connect screen.

    Once you are successfully verified, you can start making calls.

Make a call

  1. Tap the Gong Connect call button gong_connect.png.

    Note

    Only calls made via the app will be recorded by Gong.

  2. To call, do one of the following:

    • Find the candidate in your contact list or recent call log.

    • Search for the candidate:

      Note

      All candidates available in your connected ATS are available in Gong Connect. Gong extracts them from the ATS as well as email exchanges you've made.

      1. Click the contact icon on the top right corner of the screen.

      2. Start typing the candidate's name.

        Candidate_name_search_smaller.png

      3. Select the candidate from the list and click to open their card.

        Dial_to_candidate_smaller.png

      4. Click the number you want to dial.

    • Free dial dialer_icon.png.

      Important

      Gong Connect supports many phone number formats. In all formats, you must include the country and area code, for example: +1(555)555-1234

      Note

      If you free dial, the call can be recorded, but will not be connected to a specific candidate in your ATS.

  3. During the call you may mute yourself, use the speaker, use the dial pad, and cancel the recording.

    Note

    Canceling the recording permanently deletes it

Update contact details

To update a candidate's details, search for an existing candidate, tap their name, and then tap Edit to edit their phone numbers. These updated numbers will only be available (for now) for Gong Connect users and will not be synced to your ATS.

Call trust protocols

In the US and Canada, protocols are in place to protect people from illegal robocalls and call spoofing. These protocols may result in unidentified numbers being classified as spam. For suggestions on how you to improve the likelihood that the calls you make via Gong Connect go through, see this.

Call recording regulations

Important

Call recording regulations vary per country and state, and it is your responsibility to make sure that you comply with local regulations for obtaining the consent of your call participants to record the call.

In the US, some states require more than one party's consent to record a call. For more information, go here. Since recording regulations differ between US states, we recommend that you announce that the call is being recorded at the beginning of every call. When calling with Gong Connect, Gong plays a reminder before the call connects, prompting you to inform the other party that the call is being recorded.

In the event that you want to cancel recording during the call, Gong Connect gives you the flexibility to cancel and delete a recording while on a call to censor sensitive matters and/or comply with local privacy regulations when recording consent isn't given.

In addition, your admin may have set your org's settings for Gong Connect to prevent automatic recording for phone calls placed to certain area codes.

Read more: Call recording laws & regulations | Gong Connect: data protection & privacy

Q&A

Do we have to have an ATS integration?

No, you can dial out to candidates and record calls without an ATS integration; however, when an ATS is connected, Gong Connect brings in contacts from your ATS to make sure that all Gong Connect calls are correctly associated with the right candidate.

Can I free dial via the Gong mobile app?

Yes, you can free dial from Gong Connect, in the Gong mobile app, and this call can be recorded by Gong.

What’s my caller ID when I call someone?

During the open beta, the caller ID will be your current mobile phone number. Anyone you call can recognize your phone number, and won’t be able to see that you called via another dialing app.

Down the line, when we support inbound calls - you’ll need to use a dedicated business number (but don’t worry about that for now).

How do you handle recording consent?

Some US states require more than one party's consent to record a call. At the beginning of the call, Gong reminds you to inform the other party that the call is being recorded. You can always cancel and delete a call recording during the call if consent was not given. 

As an extra precaution, your Gong technical admin can set the following org-wide settings:

  • Create an automation rule to automatically delete calls in which consent was not requested

  • Turn off automatic recording for numbers with specific prefixes.

Are international calls supported?

Yes, in some regions. Reach out to your Gong representative if you need to call phone numbers outside of the US and Canada.

What’s on the roadmap?

We are planning to support text messages and desktop calls. Stay with us for more!

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