Why use Gong Engage?

Get a list of your most critical next steps: On the to-dos page, see tasks from all of your accounts that you can action right away, including AI-based tasks, tasks related to sales flows, and tasks you can create yourself.

Personalize or rephrase your emails in a click: Wherever you write an email from, whether you’re sending out a one-off or actioning a to-do, you can get personalized recommendations to help improve your messaging. Plus, everything is synced with your email client. See what other reps across your org are sending, get inspiration from influencer templates, and see any past interactions between your org and your prospect, all without leaving the email composer.

Save time and automate your outreach at scale with flows: Once you've set up a flow and added people to it, Engage will remind you when it's time to take the next step by automatically surfacing a to-do on the To-dos page. Plus, we'll show you which flows are performing best, so you can reuse them over and over again.

Use AI to identify the most important information from calls: Call spotlight gives you easy-to-scan briefs including key highlights and action items that make follow-up emails a breeze.

Get complete account context in a single view on the Accounts page and see who the relevant people are, past account activity, and to-dos related to each account.

Filter and search for any contacts and leads on the People page, and manage flows per person or in bulk.

Move deals forward and view/edit CRM fields on the Pipeline page. Click on an individual deal on the Pipeline page to customize which CRM fields you want to see, and update their values. You can also update your CRM from call pages for calls that have at least 1 AI-generated to-do.

Get AI-powered suggestions on who to reach out to: Based on an analysis of historical win/loss data, recommended contacts are shown right on the Accounts page in Engage through Gong's partnerships with contact data providers, which means there's no need to dig around to figure out who to contact.

Improve your success rate by understanding key metrics: On the Analytics page, managers can track reps’ performance and understand how different calls, emails, and flows convert in order to scale best practices and deliver higher quality engagement.

Call people directly from Gong: Hover over someone’s name, click on their name to open person view, or action a call task from the To-dos page to open the Gong dialer. The Gong dialer uses AI to automatically log call details. Information about the calls can also be synced back to your CRM.

Take notes while on a call, or whenever you come across information you want to keep track of: Create and read notes on the Accounts, People, or To-dos pages. Link notes to specific accounts and people so you and your team have full context when referencing the note later.

Know about any cues that might indicate interest from your prospects: Digital interactions let you know about actions the prospect took, such as filling out a survey or clicking on a link in an email. These actions come from more than 120 integrations available in Gong. See them on the Pipeline and To-dos pages, indicated by a lightning bolt.