Who's this for? Tech admins
The Gong dialer enables your team to call prospects directly from Gong. These calls can be recorded, and get the same analytics and insights as all recorded calls in Gong.
To enable your team to start using the dialer, you must first enable the dialer for your company and get business numbers. Once enabled, team members with an Engage seat can start using the dialer.
Per team or team member
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Go to your company settings and click Team members.
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From here, you can enable it for a team member or a full team.
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Click Actions, select Change data Capture, and enable Gong Connect.
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Alternatively, click the team member’s name. This will take you to their settings page, where you can enable Gong Connect.
Via provisioning
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Go to your company settings and click Team member provisioning.
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Choose an existing provision or create a new one.
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Click + Add assignment and under Data capture and permissions settings, enable Gong Connect.
In order to use the web dialer for prospecting, you need to get business numbers for your team.
Here’s how:
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Go to your company settings and under Data capture, click Gong Connect. This page shows the numbers that have already been provisioned, who the numbers are available to, and what number inbound calls get routed to.
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Click the Business numbers tab and click Get business numbers.
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Select which country the number should be provisioned from. You will be prompted to provide a business address for countries that require one in order to get a phone number
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Enter the area code you want the number to be from, and click Search.
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Multiple numbers for that area code will be displayed. Choose the ones you want and click Done.
The numbers you select now appear on the Business numbers page, and are available by default to all users. This means anyone in your org with access to the Gong dialer can use them to make outgoing calls.
By default, all business numbers are available to all users in your org who have access to the dialer. To assign a specific number to a specific team member, click the Assign button and select from the team members that appear. (Only team members with access to the dialer will appear here.)
Once the number is assigned to a specific team member, only that person can make calls from it. You can assign multiple numbers to a single user.
Set a forwarding number so that prospects can call back. This number will be used in the following situations:
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A rep makes a call using a number available to all users
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A rep makes a call using a number assigned only to them, and does not set a personal forwarding number
To set a forwarding number available to all users:
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Click your name at the top right and go to Company Settings
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Under Data Capture, click Gong Connect
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At the top of the page, click Set forwarding number
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Enter the number you want to use. Then click Call me to receive a code at the number you entered
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The number is now verified and available as a forwarding number for all users.
If you don’t set a company forwarding number, and if reps haven’t set their own personal forwarding numbers, prospects who try to call back will not be able to complete their call.
Calls within the USA and Canada aren't automatically recorded by the Gong dialer by default. You can set your system up to automatically record calls and you can exclude specific area codes as necessary. Different countries each have their own rules around recording consent, and it's your organization's responsibility to understand what those rules are when making calls.
Prevent automatic recording for phone calls placed to certain US area codes. This is useful for complying with call recording regulations.
When set, calls made to numbers with these prefixes will not be recorded automatically, but the caller can turn on recording manually.
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In your company settings page, click Data protection & privacy
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In the Gong Connect calls area, enter the area codes, separated by a comma
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Click UPDATE.
Through a VoIP service within the Gong mobile app, reps can make outbound calls from their mobile phones.
Admin flow: Enable teams to use the Gong dialer from mobile
User flow: Capture mobile calls with Gong Connect
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