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Export team stats

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Deborah Landau
  • Updated

Stay on top of your numbers - export a report for each of the Insights > Team tabs. The report is sent to your email.

Note

To export team stats, the data export option in your permission profile must be selected. For details, see About permission profiles.

This article explains how to export the stats report, and what information is included in the report.

Export the report

  1. Go to Insights > Team.

  2. Browse to the desired tab, and set the report parameters:

    • Team manager

    • Time period

    • Call type

  3. Click EXPORT.

  4. Select one of the following:

    • DATE RANGE - see a summary of data for the time range as defined in the main tab filters.

    • TIME COMPARISON - compare three different date periods, and can analyze trends over time.

      This option adds 3 rows for every record, one for each of the previous 3 weeks or months.

  5. Choose whether or not to include the management hierarchy.

    The hierarchy included is the one defined in Gong (admins can view this in the Team members settings page).

    The hierarchy includes the all managers from the highest-level down to the lowest-level.

  6. Set additional settings per report type.

  7. Click DOWNLOAD CSV.

    The report is generated (this can take a little time) and you'll get an email when the report is ready.

Reports

All reports contain the following information:

COLUMN NAME

NOTES

Team Member Name

The name of the manager you got the report for

Team Member User ID

Their Gong user ID

Team Member Email Address

Their email address

Total Call Volume

The total number of calls made by the team in the selected period

Each report contains the following additional information per person:

Tip

Go to About team stats to get the lowdown on the meaning of each metric.

Activity report

  • Total Call Volume

  • Average Weekly Call Volume

  • Total Call Duration (min)

  • Average Call Duration (min)

  • Total Weekly Call Duration (min)

  • Calls Attended

Interaction report

  • Talk Ratio

  • Longest Monologue (min)

  • Longest Customer Story (min)

  • Interactivity

  • Patience (sec)

  • Question Rate

Topics report

  • Topic Duration <name of topic> (min)

  • Topic Timing <name of topic> (min)

Trackers report

  • <name of tracker> - Applicable Calls

  • <name of tracker> - Tracker Use

Scorecards report

  • <name of scorecard> - Scored Calls

  • <name of scorecard> - Overall Score

For each 1-5 question in this scorecard (i.e. not free text questions):

  • <name of scorecard> - <question text until the first bracket>

Gong usage report

If you are are a technical admin or a business admin, you will receive a more detailed report - go here to learn more.

For everyone else, the report includes:

  • Calls Listened

  • Calls with Feedback

  • Calls with Comments

  • Calls with Scorecards

  • Marked as Feedback

Coaching Received report

  • Feedback Received

  • Comments Received

  • Scorecards Received

  • Marked Received