Where to go: Insights > Team
Go to Insights > Team.
Team stats are divided into tabs - go here to learn about the stats shown on this page.
Use the filters to refine the stats by team, time period, and call type:
Team: by default, your own team is selected.
To select a different team, click the manager name, and search for and select the team(s) you want to view stats for. Gong can show stats for up to 200 people.
Time period: by default, Last 30 days is selected.
To set a different time period, click the selected period, and then select the desired period, or enter a date range (MMDDYYYY) and click OK.
Data is shown for activities that happened within the selected time period. For example, in the ACTIVITY tab you can see stats for calls that were recorded during the selected period; in the SCORECARDS tab you can see stats for calls that were scored during the selected period (even if the call was recorded outside the selected period).
To select a different type, click the call type, and select all types you want stats for.
In the ACTIVITY and INTERACTION tabs, the Include all call data toggle enables you to choose what data is included in the shown stats:
On any tab, click on somebody's name to drill down into their stats.
The stats are shown for the person you selected and for the tab you were in. At the team member level, you can click the other team stats tabs to see their stats for the selected tab.
A note about individual team member stats in the ACTIVITY tab
The Call Duration, Total Call Volume, and Total Call Duration stats at the top of the tab are summaries that are based on all call data, that is, all calls the team member owned and spoke in.
However, the Call Duration, Total Call Volume, and Total Call Duration graphs and the Calls list all show stats that are based solely on calls the team member owned.
What does "owned" mean? Find out here.
You can download the team stats metrics as a CSV file. Go here to learn how.