Coaching
The Coaching tab is your place to see a range of statistics that we calculate from a range of data points both from customer interactions and manager coaching activity.
Navigate through the tabs on this page to view the following info:
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Coaching Inbox: See who's asking for help and who needs coaching go here
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Coaching Metrics: Aimed at frontline managers; review who you've coached recently and see who on your team needs some help. More
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Manage Scorecards: Create and manage scorecards to rate performance on calls. Go here (for business admins only)