Go to the Coaching tab to see coaching statistics calculated from a range of data pointsת both from customer interactions and manager coaching activity. See coaching data per team members and team, view according to time period and types of calls, and more.
Navigate through the pages accessible from this tab to view the following info:
Coaching Inbox: See who's asking for help and who needs coaching. See past coaching activities, so you know who needs attention now, view open requests for feedback, and go straight to the calls that matter. Read more
Coaching Metrics: Designed for frontline managers in particular, come here to review who you've recently coached and see who on your team needs some help. Read more
Manage Scorecards: Create and manage company scorecards to enable consistent, measurable ratings for calls. (For business admins, only). Read more