The Coaching tab is your place to see a range of statistics that we calculate from a range of data points both from customer interactions and manager coaching activity.
Navigate through the tabs on this page to view the following info:
Coaching Inbox: See who's asking for help and who needs coaching go here
Coaching Metrics: Aimed at frontline managers; review who you've coached recently and see who on your team needs some help. More
Manage Scorecards: Create and manage scorecards to rate performance on calls. Go here (for business admins only)