---
title: "Zendesk (telephony system)"
slug: "zendesk-telephony-system"
updated: 2026-02-09T14:07:09Z
published: 2026-02-09T14:07:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk (telephony system)

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

This article explains how to integrate the **Zendesk telephony system** with Gong. If you're looking for info on the general Zendesk integration that enables you to send call snippets to Zendesk and create support tickets - [go here](/v1/docs/zendesk).

## **Create a new integration in Zendesk**

1. Create a new integration in Zendesk Admin Center. See [Using OAuth authentication with your application](https://support.zendesk.com/hc/en-us/articles/4408845965210-Using-OAuth-authentication-with-your-application).
2. Once you have registered your application, copy the **Secret** value to your clipboard and save it somewhere safe. The characters may extend past the width of the text box, so make sure you select everything before you copy.

> [!NOTE]
> Warning:
> 
> For security reasons, your secret is displayed fully only once. After clicking Save, you'll only have access to the first nine characters.

## **Connect Gong to Zendesk**

1. Click **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
2. Click **+ Add telephony system**.
3. Select **Zendesk**.
4. Enter the following info:
  1. **Client ID**: Unique Identifier from Zendesk
  2. **Client secret**: Secret from Zendesk
  3. **Subdomain**: Subdomain of your URL (when you are in Zendesk). For example, if your URL to login is "https://somename.zendesk.com/", then your subdomain is "somename"
5. Click **CONNECT**.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | No |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| Voicemail | Imports voicemail message as a recording | Yes |
| User matching | The field in the call used to match the Gong user to the dialer user | Email |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Mono |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).