---
title: "Troubleshooting: Why can't I see some deals?"
slug: "why-cant-i-see-some-deals"
updated: 2026-01-07T10:33:10Z
published: 2026-01-07T10:33:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: Why can't I see some deals?

> **Who can use this**: Any team member
> 
> **Available on**: Gong Foundation

Learn why no deals are appearing on your deal board, a specific tab, or why a particular deal is missing. We’ll guide you through troubleshooting some common issues.

### Find out why deals are missing

> **Where to go:**Revenue > Deals

1. If your tab or entire board is empty, you can either:
  1. Click **Find out why**.

![No deals are shown due to filter settings; click to learn more.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Find out why deal board.png)
  2. From the deal board menu, click **Missing some deals?**

![Menu options for managing boards, highlighting missing deals feature in the interface.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Missing some deals settings.png)
2. Go to your CRM and open a deal you think should be showing.
3. From the deal’s URL, copy the ID:

For example if the deal url is: https://gong.salesforce.com/0012v00002HlkT0AA

The ID is: **0012v00002HlkT0AA**

> [!NOTE]
> Note:
> 
> CRM platforms may vary in the url structure. Make sure you copy a valid ID. Avoid copying entire URLs, account names, or deal names.
4. Paste the ID back into Gong and click **Submit**. We’ll tell you why the deal isn’t showing.

![Explanation of missing deals due to unsynced CRM ID with Gong system.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Why are deals missing.png)

### Possible reasons that your deal isn’t showing

If a deal isn’t showing, it may be due to the following reasons:

****The deal isn’t synced with Gong yet****

Try refreshing the page. In a few minutes, if you still can’t see the deal, contact your admin.

****The deal is being filtered out by the board or tab settings****

Check the filters in the [board settings](/v1/docs/set-up-create-a-deal-board).

If you think it belongs in this board, or if you don’t have access to the board settings, contact your admin.

****The deal is being filtered out by your custom filters or groups****

Try adjusting your[filters](/v1/docs/pipeline-review-use-deal-boards) to show the deal.

****The deal is on a different tab****

Search for the deal to find out which tab, as explained above. If you think the deal belongs in the currently selected tab, contact your admin.

****The team member isn’t a member of the selected team****

At the top left corner of the board, select a [team](/v1/docs/team-hierarchy) that includes the team member associated with the deal (for example, the deal’s owner).

****The close date is outside the selected period****

For example, the deal’s close date is Aug 18, 2024, while the currently selected period is Q4, FY 2025.

At the top left corner of the [board](/v1/docs/pipeline-review-use-deal-boards), try selecting a period that includes the date associated with the deal.

****Everything matches, but the deal is still not showing****

It may be because:

- You don’t have[permission](/v1/docs/available-permission-settings) to view it
- It’s not associated with an [account](/v1/docs/pipeline-review-review-account-information)
- The user associated with the account isn’t a [provisioned Gong user](/v1/docs/provisioning-team-members)
- The user associated with the deal is set as [hidden](/v1/docs/available-permission-settings)

For further help, contact your Gong admin or [open a support ticket](https://contact.gong.io/hc/en-us/requests/new).

Any team member can access this feature if they have the required permissions.

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).