---
title: "Managing credit usage"
slug: "when-credits-run-out"
updated: 2026-06-08T17:23:42Z
published: 2026-06-08T17:23:42Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing credit usage

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Any Gong plan

Configuration affects how many credits Gong consumes.

Use the following methods to reduce credit usage:

- Limit the data included in AI trackers
- Reduce historical data backfill
- Apply filters to focus on relevant calls and emails

For briefs:

- Base as many sections on AI Tracker data as possible. These sections don’t consume credits.

## **See credit usage**

View your credit balance and usage details in Gong.

**To view your company’s credit usage:**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Gong credits** under **Reports.** ![Credit usage page](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/creditUsagePage.png)

The Gong credits page shows:

- The number of credits remaining
- The total number of credits

## **Generate reports on credit usage**

You can download the following reports:

- Credit usage: see how credits are consumed
- Credit balance: see how many credits you had left
- Purchase history: see how many credits you’ve purchased

**To download the reports:**

1. In the **Gong credits** page, click **Download credit** reports.
2. Select the report you want to download:
  - Credit usage
  - Credit balance
  - Purchase history
3. Select the date range the report should cover.
4. Click **Export report**.

### Credit usage report fields

| Column name | Description |
| --- | --- |
| Usage date | The date the AI data was processed. |
| Feature type | The feature processing the AI data. |
| Feature name | The name of the AI feature instance that the AI data was processed for. |
| Usage action | The type of action. For example, for smart trackers the action is continuous. |
| Integration | The name of the MCP integration used to process AI data. |
| User ID | The team member who used a feature that consumed Gong credits. |
| Credits used | The number of credits used to generate the AI data |
| Usage breakdown | A breakdown of how many calls, emails, and web searches were processed. |
| # of requests | The number of API requests made |

### Credit balance report fields

| Column name | Description |
| --- | --- |
| Action date | The date the AI data was generated |
| Action | The action which changed the credit balance, for example, adding, consuming credits |
| Method | The type of change applied to the credit balance, such as credits used, added, or expired. |
| # of credits | The number of credits consumed by this action |
| Total credits before | The total number of credits before this action |
| Total credits after | The total number of credits remaining |

### Purchase history report fields

| Column name | Description |
| --- | --- |
| Purchase time | The date and time the credits were purchased |
| # of credits | The number of credits purchased |
| Availability start date | The date the credits become available to the company |
| Expiration date | The date the credits expire |
| Remaining credits | The number of credits remaining |

## **Buy more credits**

To continue processing data, purchase additional credits.

Contact your Gong account team to buy more Gong credits.

## A guide to Gong credits

See how to get started with Gong credits.

[Embedded content](https://fast.wistia.net/embed/iframe/l09v2p8ohn)

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).