---
title: "What you need from your telephony provider"
slug: "what-you-need-from-your-telephony-provider"
updated: 2026-01-19T10:00:52Z
published: 2026-01-19T10:00:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What you need from your telephony provider

In most cases, you need to retrieve the information from your telephony provider. There are a few providers where either Gong or the provider sets you up and then you enter the information Gong requires to connect. For Salesforce-related providers, set up the Salesforce connection before integrating with Gong.

| Telephony provider | Required fields |
| --- | --- |
| Aircall | API keys, token |
| [Amazon Connect](/v1/docs/amazon-connect) | Access key ID, secret access key, S3 path, speaker channel |
| [CallRail](/v1/docs/callrail) | Account number, API keys |
| Close (formerly Close.io) | API keys |
| ConnectAndSell | Token, recording URL location, speaker channel |
| Conquer (formerly DialSource) | Speaker channel |
| Dialpad | Token Also, you can select to import all recorded calls or only those where one of the participants is listed in your CRM. |
| [Five9](/v1/docs/five9) | N/A |
| FrontSpin | Token, speaker channel |
| Fuze | Token |
| Genesys Cloud | Client ID, client secret |
| groove | Recording URL location, speaker channel |
| HubSpot | Speaker channel |
| inContact | Application name, speaker channel |
| [Nextiva](/v1/docs/nextiva) | Username, password |
| Outreach | Speaker channel, enable embedding of Gong in Outreach web application |
| Playbooks by Xant (formerly insidesales playbooks) | - |
| RingCentral | Speaker channel |
| [RingDNA](/v1/docs/ringdna) | Access key ID, secret access key, S3 path, speaker channel |
| Salesforce Lightning | - |
| [SalesLoft](/v1/docs/salesloft-api) | Speaker channel |
| [SalesLoft](/v1/docs/salesloft-salesforce-version) (Salesforce) | Speaker channel |
| [Talkdesk](/v1/docs/talkdesk) | Username, password, subdomain, speaker channel |
| Velocify | Username, password |
| Vocal IP | Client ID, API keys, client secret |
| [Vonage Business Communications](/v1/docs/vonage-business-communications) | Username, password (of an admin) |
| [Vonage Contact Center](/v1/docs/vonage-contact-center-formerly-newvoicemedia) (formerly NewVoiceMedia) | Username, password, Client Id, Client Secret, and Region. |
| Xant (formerly insidesales) | Recording URL location, API keys |
| [Zendesk](/v1/docs/zendesk-telephony-system) | Client ID, client secret, subdomain |
| [Zoom Phone](/v1/docs/zoom-phone) | No special requirements |
| [Zoom Phone (SMS)](/v1/docs/zoom-phone-sms) | No special requirements |