---
title: "Vonage Contact Center (formerly NewVoiceMedia)"
slug: "vonage-contact-center-formerly-newvoicemedia"
updated: 2026-02-09T14:07:53Z
published: 2026-02-09T14:07:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Vonage Contact Center (formerly NewVoiceMedia)

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

## **Set up in Vonage**

Make sure you complete the following steps in Vonage Contact Center (formerly NewVoiceMedia) before enabling the integration:

1. Log into Vonage with an admin user that has permissions to create API credentials.
2. In the VCC portal click **API Credentials**. If this option isn’t available, ask your Vonage CSM / support team to enable it for you.
3. Create API credentials with read access to the **interaction content** and **user admin** API endpoints. The user can also have write access, but this is not required for the integration. Contact your Vonage CSM or Vonage support if the user you logged in with doesn’t have read access to the API endpoints and can’t create the API credentials.
4. Make a note of the Vonage **Client ID**, **Client secret**, and **Region**. You’ll need this when setting up the integration in Gong.
5. Make sure calls are set to be recorded in Vonage.

You can now proceed with the integration in Gong.

## **Set up in Gong**

1. Import users and set them to record before integrating Vonage Contact Center.
2. Click **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
3. Click **+ Add telephony system**.
4. Select **Vonage Contact**.
5. Enter the **Client ID**.
6. Enter the **Client Secret**.
7. Enter the **Region**.
8. Click **CONNECT**.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | No |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| Voicemail | Imports voicemail message as a recording | No |
| User matching | The field in the call used to match the Gong user to the dialer user | Email |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Configured by customer (mono or stereo) |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).