View slides
- 1 minute read
- Contributors
View slides
- 1 minute read
- Contributors
Article summary
View slides presented during calls to understand the content, hear customer reactions, and observe how representatives handled the situation. The Slides tab on the left side of the screen shows all slides displayed during the call, along with timing information. Click on a slide to navigate to the corresponding moment in the call. Use filters like Presentation shared and Slide title contains to locate calls with specific slide presentations based on duration and content. This feature allows for easy access to calls with or without slides, enhancing the ability to review and analyze presentations effectively.
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See the slides that were presented on a call so you know what was presented (and what wasn't), hear customer reactions, and observe how reps handled the situation.
If slides were presented during a call, you'll see the Slides tab on the left side of the screen.
Click on the tab to see all the slides that were shown during the call. Below each slide, you'll see when it was shown during the call, and for how long. Click on a slide to jump to the moment in the call where it was shown.
Find calls with or without slides
Filter calls based on slides that were (or were not) presented.
Use the Presentation shared filter to identify calls in which presentations were shared, and according to how long they were presented for.
Use the Slide title contains filter to identify calls according to what text was (or was not) in the slide title, and for how long each of these slides was presented for.
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