---
title: "Using Whisper for interaction stats"
slug: "using-whisper"
updated: 2026-01-07T15:05:55Z
published: 2026-01-07T15:05:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Whisper for interaction stats

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan
> 
> **Ideal for**: Sales manager, Manager of managers

Once Whisper has been set up by your business admin, you’ll see recommendations on the **Insights** > **Team** page. Select **Interaction** to see the metrics displayed in different tabs.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(199).png)

If you don’t want to receive recommendations for a metric, click the toggle.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(200).png)

If you want to change the criteria, click **What’s This?** to open the tooltip and see the criteria. Then click the **Change Criteria** link at the bottom of the tooltip.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(201).png)

For each metric, you see how each team member performed. When Whisper is set up, you also see if your team performed within the recommended range.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(202).png)

To the right of each team member’s metric, you can see if they were within the recommended range (a green dot), or outside the range (a yellow dot).

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(203).png)

To see recommendations for **individual team members**, click their name. This shows all the call interaction stats for that team member.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(204).png)

You'll also get recommendations in your call summary emails, for example:

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(205).png)

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).

A team member who manages a team of sales reps.

A leader who oversees multiple sales managers.