---
title: "Use field placeholders in templates and flow emails"
slug: "use-field-placeholders-in-templates-and-flow-emails"
updated: 2026-06-16T09:52:55Z
published: 2026-06-16T09:52:55Z
canonical: "help.gong.io/use-field-placeholders-in-templates-and-flow-emails"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Use field placeholders in templates and flow emails

> ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/User.svg) Business admin
> 
> ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Diamond.svg) Gong Engage*

Field placeholders in Gong include built-in system field placeholders defined by Gong and CRM-field-based field placeholders created by admins. For details on how to configure CRM fields to be field placeholders, see [Create field placeholders](/v1/docs/create-field-placeholders).

The built-in field placeholders provided by Gong are:

| Field placeholder label | Field placeholder description |
| --- | --- |
| Recipient first name | Display the first names of the recipients in the "To" field. Displays up to 3 recipients by name (Sarah, John and Mike). For 4 and more recipients, displays only the first name of the first person in the “To” field. |
| Sender first name | Displays the first name of the person in the “From” field. |
| Meeting title | Displays the title of the meeting that triggered this email. |
| Meeting date | Displays the date of the meeting that triggered this email. When relevant, date is preceded by “yesterday,” “today,” and “tomorrow”. |
| Meeting hour | Displays the hour of the meeting, in AM/PM time format, that triggered this email. |
| Recording link | Displays the link to the recording that triggered this email. |
| Email subject | Displays the subject of the email that triggered this email. |
| Recipient job title | Displays the job title of the person in the “To” field. |
| Recipient company name | Displays the company name of the person in the “To” field. |
| Primary scheduling link | Displays the sender's primary scheduling link, as set up by the sender in [My Settings](/v1/docs/my-settings) |
| My scheduling link 2 My scheduling link 3 My scheduling link 4 My scheduling link 5 | Displays the sender's scheduling links, as set up by the sender in [My Settings](/v1/docs/my-settings) |

## How to add field placeholders to templates and flow emails

Once created, field placeholders can be inserted into templates and flow emails.

**Add field placeholders to the subject**

Where to go: **Engage** > **Templates** > **Select a template or Engage** > **Flows** > **Select a flow** > **Select an email step**

**Click the subject field**. The **Add placeholders** button appears. Click **Field placeholder** to display the menu.

### Add field placeholders to the message body

Where to go: **Engage** > **Templates** > **Select a template** or **Engage** > **Flows** > **Select a flow** > **Select an email step**

Click **Add placeholders** in the toolbar along the bottom and the placeholder menu will be displayed.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(689).png)

## How to use conditional field placeholders

Where to go: **Engage** > **Templates** > **Select a template** or **Engage** > **Flows** > **Select a flow** > **Select an email step**

Conditional field placeholders say "if the specified condition is true, then use this language". Conditional field placeholders can be found in the 'Conditionals' tab of the placeholder menu.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(690).png)

For instance, you can set up a conditional field placeholders to say something like "if there is no company name, then say ___". With these placeholders, you can tell the email composer how to proceed if a statement is true or false. Once you've added a conditional placeholder statement, you can select field placeholders for each part of the statement and add free text between blue tags. Let's look at an example below:

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(691).png)

This statement says that if there's a company name available, then say "I'd love to hear about the culture at [recipient company name]". If not, then say "Where are you working these days?"

## How to use scheduling link placeholders

Add scheduling link placeholders to a template or flow email so that whenever a rep selects that template, their personal scheduling link will populate automatically.

Where to go: **Engage** > **Templates** > **Select a template** or **Engage** > **Flows** > **Select a flow** > **Select an email step**

Add scheduling link placeholders to your email template or flow email the same way you would add any other placeholder, under the **Scheduling links** category.

Team members can add their scheduling links under **My Settings** > **Emails** > **View and update scheduling links**.

*The features available to you depend on your [company’s plan](/v1/docs/plans-and-seats) and your assigned seats.

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).