---
title: "Upload files to Gong Assistant"
slug: "upload-files-to-gong-assistant"
updated: 2026-10-29T14:37:40Z
published: 2026-10-29T14:37:40Z
canonical: "help.gong.io/upload-files-to-gong-assistant"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload files to Gong Assistant

> **Who can use this**: Any team member
> 
> **Available on**: Gong Foundation

Upload files to Gong Assistant to give it information from outside Gong or a template to follow. Gong Assistant uses the files alongside your Gong data.

## Upload files

Add the files from the prompt box, before you send your question or request. Gong Assistant uses the files throughout the conversation where you added them, and they stay available when you return to that conversation.

**To upload files to Gong Assistant:**

1. Open Gong Assistant:
  - **Gong Assistant page:** From the left sidebar, click **Assistant**.
  - **Panel:** Open Gong Assistant from the call page, Search results, an account panel, or the library. Click **Assistant** at the top right of the page you are working in.
2. In the prompt box, click the **Add context** icon (+).
3. Select **Upload files**.
4. Select the files you want to upload.
5. (Optional) To turn the files into a document or a Gong asset, click **Ask** and select **Create** or **Build**.
6. Enter your question or request in the prompt box.
7. Click the **Arrow** icon to send your message.

## File types and limits

Each message can include files that meet the following requirements.

| Requirement | Limit |
| --- | --- |
| Supported file types | PDF, MD, TXT, and CSV |
| Files per message | Up to ten |
| File size | Up to 20 MB per file |

## What to upload

Upload a file when the information you need isn't in your Gong conversations, or when you want Gong Assistant to follow a format you already have.

- **Information from outside Gong:** Requirements documents, sales playbooks, internal documentation, draft proposals, and draft emails.
- **Templates and examples:** Templates, examples, and reference materials for Gong Assistant to follow.

To choose calls, folders, or streams as well, see [Add calls, folders, and streams to Gong Assistant](/v1/docs/work-with-gong-assistant).

## Frequently asked questions

****What do the upload error messages mean?****

Gong Assistant can show these messages when a file doesn't upload:

- "File type not supported" means the file isn't a PDF, MD, TXT, or CSV file.
- "File exceeds 20 MB limit" means the file is larger than 20 MB.
- "Maximum files reached" means the message already has ten files.
- "File flagged as unsafe" means Gong flagged the file as unsafe.
- "Upload failed" means the file didn't upload. If the upload failed, you can retry.

Any team member can access this feature if they have the required permissions.

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).