---
title: "Uninstall Gong for Salesforce"
slug: "uninstall-gong-for-salesforce"
updated: 2026-01-12T08:02:32Z
published: 2026-01-12T08:02:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Uninstall Gong for Salesforce

> **Who can use this**: Salesforce admin
> 
> **Available on**: Any Gong plan

## Before uninstalling Gong for Salesforce 1.22 or earlier

Before uninstalling, roll back the following changes to page layouts.

1. Go to **Setup > Installed packages** and confirm the **Gong version** is **1.22** or earlier.

![Gong_for_salesforce_app_uninstall](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883058590221.png)
2. In the **Object manager** go to **Account object**, click **Page layouts** and then **Account layout**.
3. Go to the **Gong calls** section and remove it by clicking the ![image2019-2-21_12-22-15.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883058670605.png) sign, and then **Save** the page layout.

![Gong_for_salesforce_app_uninstall6](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883082876685.png)
4. If the **Gong Calls** section appears in other **Account page layouts,** repeat this step for these page layouts as well.
5. Repeat the steps for the **Lead** and **Opportunity** objects and page layouts, where Gong Calls exists.

## Before uninstalling any version of Gong for Salesforce

**Uninstalling any version of Gong**

1. Remove all app **Permission sets** that have been assigned.
2. If you cloned the Conversation Lightning Page Records, then make sure to remove them from any assignments and delete them

## Uninstall Gong for Salesforce

1. Go to **Setup**> **Installed packages** and click the **Uninstall** link.

![Gong_for_salesforce_app_uninstall5](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883042978573.png)
2. The **Uninstall wizard** starts with a warning about the impact of this operation.

![Gong_for_salesforce_app_uninstall2](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883059055117.png)
3. Scroll to the bottom of the **Uninstalling a Package** page and select **Do not save a copy of this package's data after uninstall**.

Select **Yes, I want to uninstall this package and permanently delete all associated components**, and then click **Uninstall**.

![Gong_for_salesforce_app_uninstall3](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883086614541.png)
4. If you missed page layouts when cleaning, you might get the following error:

![Gong_for_salesforce_app_uninstall4](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883069146125.png)

If this happens, refer to the **Uninstalling Gong for Salesforce 1.22 or earlier** section above and review the steps to remove the Gong Calls section in your page layouts.
5. As soon as the package is uninstalled, you'll get a **Package "Gong for Salesforce 1.xx” Uninstall Successful** notification.

Go to **Setup > Installed Packages**, and click **Del** next to the **Gong for Salesforce app** in the **Uninstalled Packages** pane.

![Gong_for_salesforce_app_uninstall5](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883042978573.png)

You're now ready to install the latest version of the Gong for Salesforce app.

See [Install Gong for Salesforce](/v1/docs/install-gong-for-salesforce).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).