---
title: "Target file upload: Common errors and solutions"
slug: "troubleshooting-target-management"
updated: 2026-01-07T12:58:09Z
published: 2026-01-07T12:58:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Target file upload: Common errors and solutions

> **Who can use this**: Business admin
> 
> **Available on**: Gong Forecast
> 
> **Ideal for**: RevOps

> **Where to go:**Admin center > Data studio > Targets

> [!NOTE]
> **Note:**
> 
> The service known as “Revenue analytics” is now called “Dashboards.” Dashboard assets, like metrics and targets, are now configured in the Admin center under “Data studio.”

When [uploading a new target file](/v1/docs/managing-targets-1) to Gong, we validate the file and every record in it to make sure everything is set correctly. File upload errors can occur for several reasons, including incompatible file formats or invalid records. Here’s a list of potential errors and the way to fix them:

> [!NOTE]
> **Note:**
> 
> Managing targets requires [permission to manage dashboards](/v1/docs/revenue-analytics-permissions)

## General errors

****Empty file****

Include some records in your file and retry.

****Wrong file format****

Make sure you upload a *.CSV file.

****Missing columns/Unrecognized column names****

Columns may have been accidentally deleted or renamed.

Make sure all columns in the original template exist with their original names before reuploading the file.

> [!NOTE]
> Note
> 
> The validation is case sensitive.

Unit target files include the following columns:

- **Team member identifier**
- **Is Team**
- **Period**
- **Value**

On top of these 4 columns, the currency target file includes a **Currency** column.

****Unseparated columns****

Make sure values in your file are separated by commas and that the commas aren’t removed or replaced by a different delimiter.

****Record duplication****

Verify each record displays a unique combination of Team member identifier, “Is Team”, and Period.

****Too many records****

Verify the number of records doesn’t exceed 10,000.

****File takes too long to upload****

Verify the file doesn’t exceed the limit of 10,000 records. File may take up to 1 minute to upload.

## Specific record errors

****Invalid or missing identifiers****

Verify team member identifiers are present and correctly formatted in all rows. The identifier can be an email address ([example@mail.com](mailto:example@mail.com)) or an 18-digit CRM ID (for a team/team member).

****Invalid period formats****

Verify periods are formatted as follows:

- "Month FYyyyy" for months (ex: "April FY2022”)
- “Qx FYyyyy" for quarters (ex: "Q2 FY2022”)
- “FYyyyy” for years (ex: “FY2022”).

****Invalid target values****

Verify target values are numeric.

****Invalid currency****

Use a standard 3-letter currency abbreviation (ex: USD, EUR, GBP).

> [!NOTE]
> Note:
> 
> If [multiple currencies](/v1/docs/enable-multiple-currencies) are enabled for you and you don’t include a currency name, the [company currency](/v1/docs/set-currency-symbol) is applied.

| ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image-1723022223315.png) Visit our [Academy](https://academy.gong.io/courses/explore-gongs-revenue-analytics) and find out how to utilize your dashboards to boost efficiencies and refine revenue operations |
| --- |

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s full Forecast package for next-level forecasting and revenue optimization. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A team member who manages and optimizes revenue-related workflows by managing business entities such as metrics, targets, and dashboards.