---
title: "Troubleshooting: Setup"
slug: "troubleshooting-setup"
updated: 2025-12-08T15:44:31Z
published: 2025-12-08T15:44:31Z
canonical: "help.gong.io/troubleshooting-setup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: Setup

Starting September 2025, Salesforce changed how [connected apps](https://help.salesforce.com/s/articleView?id=005132365&type=1) can connect. This update applies to Gong and other third-party applications. If you try to connect Gong to Salesforce, you get an OAUTH_APPROVAL_ERROR_GENERIC error:

![Salesforce OAuth error message](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/salesforceError.png)

## Gong’s connected apps

Gong connects to Salesforce using three apps:

- **Gong Integration App**: Used for data ingest and enrichment, and for connecting through the Salesforce integration page.
- **Gong.io user connection**: Manages each user’s connection when editing deals in Deal boards or contacts/leads in Engage.
- **Gong**: Used when Salesforce is your identity provider for SSO.

As of September 2025, Salesforce requires these connected apps to be installed in your organization.

## Install the connected apps

Install the apps in your organization:

1. Go to the Profile or Permission Set for the integration user.
2. Under System Permissions, check **Approve Uninstalled Connected Apps**.
3. Go to Setup > Connected Apps OAuth Usage and search for the following Gong connected apps:
  - **Gong Integration App**: Used for data ingest and enrichment, and for connecting through the Salesforce integration page.
  - **Gong.io user connection**: Manages each user’s connection when editing deals in Deal boards or contacts/leads in Engage.

> [!NOTE]
> Note:
> 
> If this app isn’t displayed, this is because no Gong user has connected to Salesforce. In Gong, go to **Engage > Deals** > **Pipeline**. At the top right corner, click ![Action Menu.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreActions.svg) and click **Connect user to Salesforce**.
  - **Gong**: Used when Salesforce is your identity provider for SSO.
4. Click Install for each app.