---
title: "Troubleshooting native Zoom recording setup test"
slug: "troubleshooting-native-zoom-recording-setup-test"
updated: 2026-01-18T15:31:07Z
published: 2026-01-18T15:31:07Z
canonical: "help.gong.io/troubleshooting-native-zoom-recording-setup-test"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting native Zoom recording setup test

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

You can check if the connection to Zoom has been set up correctly in the Zoom integration page.

To run the test:

1. Go to **Admin center > Settings**> **Data capture** > **Web conferencing** and click **SETTINGS**for the Zoom integration.
2. In the Zoom integration page, scroll down to **Set up & validate Zoom connection** and click **Test connection**.

To pass the test, make sure:

1. You have a **Business** or **Enterprise** Zoom account.

Go to [https://zoom.us/account](https://zoom.us/account)
2. The **Cloud recording** and **Automatic recording** settings must be **unlocked** on the account level, or for specific groups in Zoom that include all Gong users you want to set up native recording for.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(231).png)
  - For the account settings go to to **Account Settings** > **Recording** tab: [https://zoom.us/account/setting?tab=recording](https://zoom.us/account/setting?tab=recording)
  - For the groups settings go to **Admin** > **Group Management**: [https://zoom.us/account/group#/](https://zoom.us/account/group#/), and click your group's name and open the **Recording** tab.

For more information about Zoom groups go to: [https://support.zoom.us/hc/en-us/articles/204519819-Managing-user-groups](https://support.zoom.us/hc/en-us/articles/204519819-Managing-user-groups)
3. If you have a Zoom Business or Enterprise account, but the test suggests that you do not, check whether the Audio Transcript setting appears. If you can't see it, contact Zoom and ask them to enable it for your organization. Zoom's audio transcripts speaker timeline is used by Gong in native Zoom recording.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).