---
title: "Talkdesk"
slug: "talkdesk"
updated: 2026-01-18T14:07:27Z
published: 2026-01-18T14:07:27Z
canonical: "help.gong.io/talkdesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Talkdesk

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:** Admin center > Settings > Data capture > Telephony systems

As TalkDesk stores calls behind an OAuth wall for security, the integration requires that:

- TalkDesk call recordings be pushed to Salesforce as tasks by following the steps in [Logging Calls with the Salesforce CTI](https://support.talkdesk.com/hc/en-us/articles/216070123--Logging-Calls-with-the-Salesforce-CTI-).
- You sign in with a TalkDesk admin via Gong

## Talkdesk-Salesforce set up

> [!NOTE]
> Note:
> 
> You must be a Salesforce admin to perform these steps.

Add the **Call Duration** field to tasks:

1. In Salesforce, go to your **Setup** page.
2. Under **Build**, search for and click **Task Page Layouts**.

![Talkdesk_task_page_layout](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883249207181.png?sv=2026-02-06&spr=https&st=2026-10-15T11%3A48%3A39Z&se=2026-10-15T12%3A48%3A39Z&sr=c&sp=r&sig=lilaGJNSbLXMBqz%2F%2B1kYFbpGqKHxU0odli4PdqvA7gw%3D)
3. Under **Action**, click **Edit**.
4. Locate the **Call Duration** field, and drag it to the **Additional Information** section on the layout.

![Talkdesk_call_duration](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883218706957.png?sv=2026-02-06&spr=https&st=2026-10-15T11%3A48%3A39Z&se=2026-10-15T12%3A48%3A39Z&sr=c&sp=r&sig=lilaGJNSbLXMBqz%2F%2B1kYFbpGqKHxU0odli4PdqvA7gw%3D) ![Talkdesk_call_duration2](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/TalkDeskAddCallDurationToTask.png?sv=2026-02-06&spr=https&st=2026-10-15T11%3A48%3A39Z&se=2026-10-15T12%3A48%3A39Z&sr=c&sp=r&sig=lilaGJNSbLXMBqz%2F%2B1kYFbpGqKHxU0odli4PdqvA7gw%3D)
5. Click **Save**.

After you start recording calls in Talkdesk, your Salesforce tasks should look similar to this:

![Talkdesk_call_connected](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/TalkDeskTasks.png?sv=2026-02-06&spr=https&st=2026-10-15T11%3A48%3A39Z&se=2026-10-15T12%3A48%3A39Z&sr=c&sp=r&sig=lilaGJNSbLXMBqz%2F%2B1kYFbpGqKHxU0odli4PdqvA7gw%3D)

## Gong set up

1. Click **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
2. Click **Add Telephony System** and select **Talkdesk**.
3. Enter the **User Name** and **Password** to use to approve the integration. This should be a Talkdesk admin account.

The TalkDesk admin account must be able to access the Outreach Portal in TalkDesk, and all relevant recordings.
4. In the **URL** field, enter your Talkdesk URL.
5. Click **Connect**.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).