---
title: "Set up trusted calling"
slug: "set-up-trusted-calling-1"
updated: 2026-06-15T15:12:28Z
published: 2026-06-15T15:12:28Z
canonical: "help.gong.io/set-up-trusted-calling-1"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up trusted calling

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Gong Foundation, Gong Engage

Business phone numbers can appear as spam when calling new prospects, which reduces the chance they will answer. Trusted calling lets you register your business numbers so that service providers can identify your calls as legitimate. This increases the likelihood that calls go through and are shown as verified rather than unknown or spam.

Trusted calling is only available for companies with US-based addresses. It can be set up as soon as you have provisioned business numbers.

Setting up trusted calling involves two steps: creating a business profile and then activating the relevant protocols for your numbers.

## What trusted calling includes

- **SHAKEN/STIR protocols:** Adds a digital certificate to your phone numbers so that service providers can verify your identity. This is a suite of protocols implemented in the US and Canada to combat robocalls.
- **Voice Integrity:** Registers your numbers directly with call providers to help prevent them from marking your numbers as spam.

Once your profile is submitted and verified, all current business numbers and any future numbers you provision are automatically marked as trusted.

## Set up trusted calling

You can start this process immediately after getting business numbers, or at any time from the **Trust Hub** tab in Dialer setup.

**To set up trusted calling:**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Dialer setup** under **Gong Engage**.
3. Click the **Trust Hub** tab.
4. Click **Create profile**. (If you have just provisioned numbers, you may be prompted to do this as part of the number confirmation flow.)
5. Enter your business details:
  - Legal Business Name
  - Business type
  - Business industry
  - Business Registration ID Type and Number
  - Business Regions of Operations
  - Website URL
  - Social Media Profile URL
6. Click **Next**.
7. Enter your company's main business address. Providing a US address is recommended, as some trusted calling features require it. If you register with a non-US address, some features may not be available.
8. Click **Next**.
9. In **Business address**, enter your business address and click **Next.**
10. In **People to contact**, enter the contact details of the people service providers should reach to verify your business. Add additional contacts as needed and click **Next**.
11. Accept the **terms and conditions** and click **Next**.
12. Accept the terms for adding SHAKEN/STIR protocols and click **Next**.
13. Choose whether to set up Voice Integrity and click **Submit**.

Your details are submitted for verification. Once approved, your business numbers are marked as trusted.

## What happens when you switch to an external dialer

If you switch from the Gong Dialer to an external dialer such as Zoom Phone, your Trust Hub profile and trusted calling configuration are no longer active. They are not available while an external dialer is in use.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).