--- title: "Set up the Zoom integration" slug: "set-up-the-zoom-integration" updated: 2026-01-18T17:31:38Z published: 2026-01-18T17:31:38Z canonical: "help.gong.io/set-up-the-zoom-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Set up the Zoom integration > **Who can use this**: Tech admin > > **Available on**: Any Gong plan > **Where to go:**Admin center > Settings > Data capture > Web conferencing You can set up the integration with Zoom in the following ways: - Record with native Zoom recording. - Record with the Gong bot. In addition, with both types of recording, you can choose whether to record company-wide, that is to connect all your employees automatically, or user-by-user by defining specific users in your organization who can use the integration. Each user then has to request to connect Gong to Zoom. You need to be a Zoom admin with the [necessary Zoom role permissions](/v1/docs/required-administrator-settings) to set up the connection. > [!NOTE] > Note > > 1. The integration will disconnect if the person who sets up the integration stops being a Zoom admin later. > 2. You can only set up the Gong Zoom integration once per connecting user. If you have 2 Gong instances, you can [Connect additional Gong instances to a Zoom account](/v1/docs/connect-additional-gong-instances-to-a-zoom-account). ## Prerequisites for setting up the Native Zoom Integration For Zoom Business, Zoom Enterprise or Zoom Pro, on the account or relevant group level, make sure: - Cloud Recording is toggled to ON, and unlocked - Automatic Recording can be toggled to ON or OFF, but it must be unlocked > [!NOTE] > Note > > With Zoom Pro, Gong cannot identify speakers with non-Latin characters in their name. ## Setting up the integration Set up the integration to record calls with the Gong bot or with the native Zoom integration where calls are recorded in Zoom and then imported to Gong. > [!NOTE] > Note > > The apps available through the Gong Collective and the Zoom marketplace are installed automatically during this setup process and there is no need to install them separately. **Connect Gong to Zoom:** > **Where to go:**Admin center > Settings > Data capture > Web conferencing 1. In the **Web conferrencing**page, in the Zoom row, click the **Recording** toggle to enable recording Zoom conversations with the Gong bot. ![Settings for web conferencing, highlighting recording options and connection status for Zoom.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/zoom recording.png) 2. Click **SETTINGS** on the Zoom row. 3. If you want to connect everyone in your organization to Zoom, click **Connect account**. ![Advanced connection settings for Zoom API integration with connection options and benefits listed.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/connectAccountZoom.png) > [!NOTE] > Note: > > The [Gong app for Zoom](/v1/docs/gong-app-for-zoom) can only be installed if the Zoom integration is set up company-wide. 1. Sign in to your Zoom account, and authorize access to Zoom. This installs a Gong integration app instance in your Zoom account and connects your Gong instance to Zoom. Once connected the **Native Recording** section shows that it is **Enabled** together with additional validation settings. 2. In the **Set up & validate Zoom** connection step: ![Instructions for setting up Zoom connection and user requirements for recording.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/testZoomSetup.png) 1. Select your Zoom plan. 2. Click **TEST ZOOM SET UP.** Gong checks the settings for users and meetings in both Gong and Zoom to make sure Zoom recording can be enabled successfully. The test can take a few minutes to run. 3. When the test is complete, click **View test results**: - Green indicates the test passed. - Yellow indicates that some team members may still continue to be recorded with the Gong bot. - Red indicates there was a problem. Click How to fix to find out how to resolve the issue and run the test again. > [!NOTE] > **Note**: > > If you have a Zoom Business or Enterprise account, but the test suggests that you do not, check the following: > > In your Zoom account settings, make sure Cloud Recording is turned on and check whether the Audio Transcript setting appears. If you can't see it, contact Zoom and ask them to enable it for your organization. Zoom's audio transcripts speaker timeline is used by Gong in native Zoom recording. 4. Click **ENABLE ZOOM RECORDING** to use Zoom to record calls in Zoom. When native recording can’t be used, such as, if the user doesn’t have a Zoom license, the Gong bot joins the call. Enable the [Gong audio prompt](/v1/docs/enable-the-audio-prompt) in the consent profile for cases when the Gong bot joins the call. 5. Click **Edit settings** and toggle **Delete recordings from Zoom once they are retrieved by Gong** and **Delete recordings initiated by Gong but not retrieved** to ON (recommended). These settings can help reduce your Zoom storage and uphold data retention policies. See [Delete recordings in Zoom](/v1/docs/deleting-recordings-in-zoom) to learn more. ![Settings for enabling native Zoom recording and managing recordings in Gong app.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/nativeZoomRecording.png) 6. Toggle **Enable live-streaming from Zoom to the Gong app** in order to enable the live-stream transcript while using the [Gong for Zoom app](/v1/docs/gong-app-for-zoom). 7. Send an email to all recorded users that their Gong calls can now be recorded in Zoom. 4. If you want to limit the people in your organization who can connect to Zoom, click **Set up user-by-user connection**. > [!NOTE] > Note: > > The [Gong app for Zoom](/v1/docs/gong-app-for-zoom) requires a company-wide set up. 1. In Zoom, set up the list of people approved to have their Zoom conversations imported to Gong. 2. Select **Pre-approve now**, if you want to automatically approve team members connecting to Zoom. Otherwise you’ll have to approve each request separately. 3. By default, **Native recording** is switched on. 4. Check **Delete recordings from Zoom once they are retrieved by Gong** and **Delete recordings initiated by Gong but not retrieved** (recommended). These settings can help reduce your Zoom storage and uphold data retention policies. See [Delete recordings in Zoom](/v1/docs/deleting-recordings-in-zoom) to learn more. 5. Choose whether to email your team members about the integration. 6. Click **Activate connection**. 7. Once you have activated the connection, you’ll see: - The number of people successfully connected - The number of people who are connected but who’s settings need to be changed - The number of people who were unable to connect - The number of people who haven’t yet tried to connect 5. Once connected, you can use the Gong consent page with dynamic links when recording calls. 6. Read [Detailed Zoom settings for native Zoom recording](/v1/docs/detailed-zoom-settings-for-native-zoom-recording) to learn about settings we recommend you set in Zoom. ### **Disconnect from Zoom** If you have set up Native Zoom and are using Zoom for the consent page, you must disable these before you disconnect from Zoom. To disconnect from Zoom: 1. If you use the Zoom consent page: click **Admin center > Settings** tab> **Data capture** > **Recording consent**. 1. Edit the consent profile either by changing the web conferencing provider or change the **Link type** to **Personal meeting room**. For more details, see [About recording consent](/v1/docs/about-recording-consent). 2. In the **Data capture** area click **Web conferencing** to see the list of web conferencing apps. 3. Click **Settings** for Zoom to see the Zoom configuration page. 4. If you set up native zoom, disable it. ![Native_Zoom_Settings.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883175845773.png) 5. In the **Advanced connection**, click **Disconnect** ![Disable_Zoom_Settings.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883143619853.png) A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin). Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).