---
title: "Send a feature request or support ticket directly from a call"
slug: "send-a-feature-request-or-support-ticket-directly-from-a-call"
updated: 2026-01-07T07:14:55Z
published: 2026-01-07T07:14:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a feature request or support ticket directly from a call

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan

> **Where to go:**Open the relevant call.

Save time, provide context and improve your workflow by sending feature requests and support tickets directly from your calls. To enable these features, your org needs to have the integrations described below.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/FeatureRequest.png)

## Send a feature request to Productboard

To enable this, your org must have an integration with [Productboard](https://integrations.gong.io/integrations/productboard).

1. Go the call page. Click on the Transcript tab and highlight the text relating to the request to show an inline action menu. Click ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/ScissorsLine.jpg). Alternately, you can click

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/scissors(1).jpg)under the call screen to select a call snippet.
2. In the action menu, click **Share > Add a feature request**. Fill in the request form and click **Send**.

A note is created in Productboard that lets your product build the features your customers really want.

## Create a support ticket in Zendesk

To enable this, your org must be have an integration with Zendesk.

Create support tickets directly from your call to capture the customer issue in their own words. The ticket that gets created includes a link to the part of the call that the ticket relates to.

1. Go the call page. Click on the Transcript tab and highlight the text relating to the request to show an inline action menu. Click click ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/ScissorsLine.jpg). Alternately, you can click![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/scissors(1).jpg)under the call screen to select a call snippet.
2. In the action menu, click **Share > Create a support ticket**. Fill in the request form and click **Send**.

A ticket is created in Zendesk, and the support team is notified. From the ticket, they can see and hear what your customer is experiencing.

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).