--- title: "Search for calls" slug: "search-for-calls" updated: 2026-06-28T07:55:17Z published: 2026-06-28T07:55:17Z canonical: "help.gong.io/search-for-calls" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Search for calls > **Who can use this**: Any team member > > **Available on**: Any Gong plan Search for calls with specific participants, accounts, deal stages, trackers, or topics. You can also find calls in which specific words or phrases were mentioned, a presentation was shared, or particular call activities occurred. Add filters to narrow the results and find the conversations you need. After running a search, you can: - [Ask Gong Assistant](/v1/docs/work-with-gong-assistant) about the calls returned by the search - [Save the search](/v1/docs/search-for-calls#save-filter-sets) so you can run it again in the future - [Create a stream](/v1/docs/create-and-manage-streams) to automatically collect calls that match the search criteria, and get notified when new calls are added ![Search results page displaying filters and call statistics for Gong conversations.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Filters_SearchPage.png) ## Search for calls By default, Search includes filters for participants, accounts, words or phrases, trackers, and call titles. Use one or more filters to narrow the results and find the calls you're looking for. Additional filters are available for call data, email data, and CRM data. **To search for calls:** 1. From the left sidebar, click **Conversations**, and then select **Search**. 2. To use an existing search, click **Saved searches** and select a search. 3. In the **Participants** filter, enter the name of the team member or customers whose conversations you want to find. 1. Expand **Call participants** to specify if you are looking for calls the participant: - **Hosted:** Finds calls where the team member or customer hosted/owned the call - **Attended:** Finds calls where the team member or customer joined the call - **Invited:** Finds calls where the team member or customer received a calendar invite to the call 2. Expand **Email participants** to specify if you are looking for emails where the participant is a: - **Sender**: Finds emails where the participant is the email sender - **Recipient:** Finds emails where the participant is an email recipient 3. Add filter criteria in the same dropdown to search for calls where either of the criteria are found. For example, a call where either “Alex” or “Sandra” participated. 4. Click the **Add** icon ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Add.svg) to add filters where both criteria will need to be met. For example, if you want a call where both “John” and “Susan” participated. 4. In the **Account name** filter, enter the first few letters of the account name and select the account whose conversations you want to find. Add more accounts to find conversations with any of the accounts listed. 5. In **Words or phrases**, enter the words or phrases you want to find in conversations. 1. Use the following search operators: - Use quotation marks (" ") to search for exact phrases. - Use the pipe character (|) to search for conversations that contain one term or another. For example, "price" | "cost" returns conversations that contain price or cost. - Use the plus sign (+) to search for conversations that contain multiple terms. For example, "price" + "discount" returns conversations that contain both price and discount. - Use a minus sign (-) to exclude terms from the results. For example, "price" + (-"competitor") returns conversations that contain price but do not contain competitor. 2. Expand the options below the filter to further narrow the results. - Expand **Results contain the term** to specify whether to exclude the term or include related forms of the term. - Expand **Mentioned by** to specify whether the term was said by your team, the customer, or anyone. - Expand **Said anytime in call** to specify whether the term was mentioned as part of a question, during a specific part of the conversation, or in a topic. 6. In the **Trackers** filter, select the trackers that detect phrases you want to find in conversations. Expand the options below the filter to further narrow the results. - Expand **Results contain the tracker** to specify whether to exclude conversations that the tracker comes up in. - Expand **Mentioned by** to specify whether the tracker terms were said by your team, the customer, or anyone. - Expand **Said anytime in call** to specify whether the tracker terms were mentioned as part of a question, during a specific part of the conversation, or in a topic. 7. In **Call title or email subject**, enter the words or phrases you want to find in conversations. 1. Use the following search operators: - Use quotation marks (" ") to search for exact phrases. - Use the pipe character (|) to search for conversations that contain one term or another. For example, "price" | "cost" returns conversations that contain price or cost. - Use the plus sign (+) to search for conversations that contain multiple terms. For example, "price" + "discount" returns conversations that contain both price and discount. - Use a minus sign (-) to exclude terms from the results. For example, "price" + (-"competitor") returns conversations that contain price but do not contain competitor. 8. Click **+ Add filters** to select additional filters to narrow down the search results. The search results update automatically as you add or modify filters. ## Add, reorder, or remove filters By default, 5 filters are displayed when you open the search page: - Participants - Account name - Words or phrases - Trackers - Call title To add filters, reorder them, or remove them, click **+Add filters** at the bottom of the filters panel. ![Filters for searching calls, including participants, date, and interaction metrics.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/SearchPageAddFilters.png) - **Add filters:** Choose the filters you want to add, and click **APPLY**. - **Reorder filters:** Drag the filters into the order that you want, and click **APPLY**. - **Remove filters:** Click the x beside the filter name and click **APPLY**. ## Take quick actions on calls Take the following quick actions on individual calls. **To take actions on calls:** 1. In the Search results page, hover over a call you want to take an action on. 2. Click the **More actions** icon for the call and select one of the following: 3. Share a call with customers or internally - Generate follow-up email - Add to listen later - Download media - Download transcript - Set as private/public - Move from workspace - Delete call ![Overview of a call with Carol McEnany, including action options and call details.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/QuickActions.jpg) Your ability to take some of these actions depends on your [permission profile](/v1/docs/about-permission-profiles). These actions can also be taken on several calls at once. For more, see [take action on bulk calls](/v1/docs/take-bulk-actions-on-calls). #### Open the call panel Click on any call to open the call panel. From here you can: - Choose the transcript language - Copy the transcript - Go to the full call page - View the call brief - View the call outline - Ask [Gong Assistant](/v1/docs/work-with-gong-assistant) about the call For more details, see [Intro to the call page](/v1/docs/intro-to-the-call-page) ## Save filter sets Once you’ve added filters to the panel, they’ll be saved for the next time you go to search for a call. If you want to save specific ones for quick access another time, click **Save** at the top of the filter panel. Any team member can access this feature if they have the required permissions. Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).