--- title: "Search for calls" slug: "search-for-calls" updated: 2026-04-15T10:29:32Z published: 2026-04-15T10:29:32Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Search for calls > **Who can use this**: Any team member > > **Available on**: Any Gong plan > **Where to go:**Conversations > Search Looking for calls with specific participants, in a particular deal stage, or associated with a certain account? Or maybe you want to know about calls in which a new presentation was shown, a trending topic came up, or reps handled questions particularly well. To find the calls you're looking for, go to **Conversations > Search** and search using filters. Once you’ve conducted your search, you can: - [Ask anything about the calls](/v1/docs/search-for-calls#ask-anything-about-the-calls-surfaced-in-the-search) that were surfaced in the search - [Save the search](/v1/docs/search-for-calls#save-filter-sets) so you can search again easily in the future - [Create a stream](/v1/docs/create-and-manage-streams) to automatically collect calls that match the search terms, and get notified about them in Slack or by email. ![Search results page displaying filters and call statistics for Gong conversations.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Filters_SearchPage.png) ## Surface insights from multiple calls with Gong Assistant The **Gong Assistant** helps you analyze multiple calls at once directly from the search page. Instead of reviewing calls one by one, ask questions about the full set of search results and get answers based on all matching conversations. Use the **Gong Assistant** to identify patterns, summarize themes, or generate content based on a large group of calls. For example, ask: - What concerns do customers raise in these calls - What objections come up most often - Summarize the main topics discussed across these conversations ### What Gong Assistant bases its answers on **Gong Assistant** scans all calls, selects the calls with the top matches and bases its answer on those calls. This includes all calls in the results, not only the calls currently visible on the page. - Applying filters changes the set of calls the assistant uses - Saved filters and manual filters both affect responses - The number of conversations used appears in the assistant panel The assistant uses this set of calls as the context for each question. ### How Gong Assistant handles changes to your search Each answer is based on the set of calls defined by your search at the time you ask the question. If you change the search filters after asking a question, new questions use the updated set of calls. Previous answers remain based on the original set. When you return to a previous chat, **Gong Assistant** can prompt you to reapply the filters that were used when the chat was created. ### How to ask questions To ask a question: 1. In the search page, click **Assistant** to open the chat and ask questions. ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Assistant chat(1).png) 2. Click the menu bar in the top left of the chat to see your chat history. ![Chat history](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/AssistantChatHistory.png) 3. Click the new chat button in the top right to start a new chat. ![New chat](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/AssistantNewChat.png) ## Take quick actions on calls Take the following quick actions on individual calls. - Share a call with customers or internally - Add to your listen later list - Download call - Set call as private - Move to another workspace - Delete ![Overview of a call with Carol McEnany, including action options and call details.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/QuickActions.jpg) Your ability to take some of these actions depends on your [permission profile](/v1/docs/about-permission-profiles). These actions can also be taken on several calls at once. For more, see [take action on bulk calls](/v1/docs/take-bulk-actions-on-calls). #### Open the call panel Click on any call to open the call panel. From here you can: - Choose the transcript language - Copy the transcript - Go to the full call page - View the call brief - View the call outline - Ask anything about the call ## Add, reorder, or remove filters By default, 5 filters are displayed when you open the search page: - Call participants - Account name - Words or phrases - Trackers - Call title To add filters, reorder them, or remove them, click **+Add filters** at the bottom of the filters panel. ![Filters for searching calls, including participants, date, and interaction metrics.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/SearchPageAddFilters.png) - **Add filters:** Choose the filters you want to add, and click **APPLY**. - **Reorder filters:** Drag the filters into the order that you want, and click **APPLY**. - **Remove filters:** Click the x beside the filter name and click **APPLY**. ## Choose from 100+ filters ### **Common filters** #### Participants Search here for team members or customers who participated in the call. In the dropdown, you’ll find the names of team members in your company using Gong, and customers who participated in calls. If you select multiple people in this field, we’ll look for calls that have **any** of them, not **all** of them. By default. you'll see calls that the participant hosted, attended or was invited to. To narrow down the search, click on the chevron beside **Hosted, attended or invited** and select any of the options below it: - **Hosted:** Team member who owns the call - **Attended:** Team member who joined the call - **Invited:** Team member who received a calendar invite to the call > [!TIP] > Search for several people on a call > > Click **+** beside this field to add additional call participants fields. Enter a name and you’ll search for calls that have both the person selected in the first field, and the people selected in the additional fields. In the search results, the name of the call host is displayed, along with the number of call participants. Hover this row to see the names of all participants on the call. #### **Account name** Search according to the name of the customer, prospect, or lead, as set in your CRM. #### **Words or phrases** Search according to words or phrases said in the call. Advanced options for this field include: - **Find exact phrases:** Use quotation marks to find exact matches. For example, “what is your best price” - **Find this OR that:** Use | if you want to search for something OR something else. For example: price | cost Immediately under this field, narrow down your search even more by choosing results that: - Don’t contain the term - Contain related forms of the term - Were said by a specific party (your team, the customer, or anyone) - Were said during specific parts of a call (as part of a question, during specific parts of the call, in specific topics) ![Filters applied for searching participants and specific terms in Gong application.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/WordsandPhrases(1).png) > [!TIP] > Search for several words or phrases > > Click + beside this field to add additional **Words or phrases** fields. Enter a term and you’ll search for calls that have both the term added in the first field and terms added in the additional fields. #### **Trackers** Trackers help you navigate to areas in calls that are important to your company. You can apply several in your search, and each one can be defined according to whether or not the results contain the tracker, which side mentioned it, and when. ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(587).png) Results are according to the languages and filters defined in the tracker. So, for example, if the tracker is set up in French, it will only be applied to calls that take place in French. **Search using the OR condition** Select multiple trackers using the or condition. For example, search for calls that contains concepts or phrases tracked by either the Pricing or Competitor trackers. ![Filters applied for search, including competition and asking for referrals trackers.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Trackers_OR(1).png) When multiple trackers are selected in this field, you can't set whether or not the results contain the tracker, which side mentioned it, and when > [!NOTE] > Note: > > If you’d like to search for calls using a specific tracker but can’t find that tracker in the list you see here, contact your Gong admin. #### **Call title** Search for words in the call title. With this filter, you have these options: - **Find exact phrases:** Use quotation marks to find exact matches. For example, “what is your best price”? - **Find this OR that:** Use | if you want to search for something OR something else. For example: weekly | daily - **Find this AND that:** Use + if you want to search for an AND condition. For example: price + cheapest will look for price AND cheapest. - **Find this AND NOT that:** Use + if you want to search for calls that do not contain a specific word. For example: daily + (-weekly) will find call titles that include daily and DO NOT include weekly. #### **Deal stage [During call]:** Search for a call according to the stage of the deal (opportunity) during the call, as defined in your CRM. The options here reflect what is set in your CRM. For example, discover, meeting, negotiation, and more. If you want to find calls that occurred at a different stage (now, for example) you can find the deal stage filter in the CRM/Deal section. #### **Date** Search for calls according to when the call took place. Choose from predefined dates, like this quarter, this month or this week, or set a custom date range. ### **Call filters** #### **Call duration** Use the slider to search for calls of a certain duration, anywhere up to 90 minutes. #### **Call categories** Search for calls according to the category defined by your company admin. For example, discovery stage, closed won, or negotiation. For more about call categories, see [this](/v1/docs/add-and-manage-call-categories). #### **Internal calls or calls with customers** Search for calls according to who was on them. Internal calls involve people in your company only. External calls include people outside of your company too. #### **Language** Search for calls according to the language they were in. You can choose multiple languages in this filter. For example, search for calls in Spanish and English. #### **Web conference or telephony** Search for calls according to the platform they took place on. Web conference calls are made via online video conference platforms like Zoom or Google Meet. Telephony calls are made via voice-only dialer platforms like Salesloft or RingCentral. - If you’re looking for telephony calls, choose whether it was an outgoing call (for example, made by a sales rep) or an incoming call (for example, made by a customer to someone on your company’s customer success team). #### **Recording system** Search for calls according to the system that was used to record them. Choose from dozens of systems, including Amazon Chime, Outreach, Zendesk, and more. #### **Call outcome (manual)** Search for calls according to dispositions set manually, from those in your telephony system. #### **Call outcome (AI)** Search for calls according to the disposition set automatically by Gong AI. #### **Call purpose** Search for calls according to their purpose, as set in the telephony system. For example, search for introduction calls, support calls and more. #### **Call topics** Search for calls according to the topics they were classified into. Topics are frequently mentioned subjects that are automatically identified in your calls. [Learn more about topics](/v1/docs/call-topics). ### **Interaction during call** #### **Talk ratio** Percentage of the call in which team members spoke. #### **Interactivity during call** How often the conversation switched back and forth between team members and the customer. #### **Patience during call** How long team members waited, after customers spoke, before speaking. #### **Longest monologue during call** Duration of the longest team members’ speech. #### **Longest customer story during call** Duration of the customer’s longest story. ### **Questions** #### **Number of host questions** #### **Number of customer questions** #### **Rate of host questions** How many questions did the host ask, per hour. #### **Rate of customer questions** How many questions did the customer ask, per hour. ### **Webcam** #### **Any webcam on** Based on what’s shown on the main screen. Webcam is not logged as on when the main screen is shared, shows the browser, or shows other people speaking. Use the slider to choose anywhere from 0 to 90 minutes. #### **Host webcam on** Based on what’s shown on the main screen. Webcam is not logged as on when the main screen is shared, shows the browser, or shows other people speaking. Use the slider to choose anywhere from 0 to 90 minutes. #### **Customer webcam on** Based on what’s shown on the main screen. Webcam is not logged as on when the main screen is shared, shows the browser, or shows other people speaking. Use the slider to choose anywhere from 0 to 90 minutes. ### **Screen share** #### **Words or phrases in slide title** Search for words or phrases in a slide title. Use quotation marks for exact matches and use | for an OR condition. #### **Presentation shared during call** Length of time presentation was shared, based on what’s shown on the main screen. #### **Web browser shared** Length of time a web browser was shared, based on what’s shown on the main screen. ### **Collaboration** #### **Scorecard name** According to the scorecards used to score them. #### **Overall call score** As set in the call scorecard. #### **Number of call comments** Based on the total number of comments in the call. In the results, you’ll only see comments you have permission to see. #### **Text in call comments** Search for words or phrases in the comments. Use quotation marks for exact matches. Use | for an OR condition. #### **Hashtag in comments on call** Search according to hashtags in comments. Start typing and a list of the hashtags used by your org will automatically be populated in the field. #### **Comment on call posted by** Search according to people in your org. ### **Email filters** #### **Email label** These are automatically generated, to highlight topics discussed in email. #### **Inbound or outbound emails** ### **CRM filters** These filters are based on fields imported from your CRM, so what you see depends on what your company is importing. **This search doesn't support reference field types, so if you're importing these, you won't be able to search by them.** If you don’t see fields you want to filter by here, contact your Gong admin. CRM fields are divided into four categories: - Account - Opportunity / Deal (depending on your CRM) - Contact - Lead ## Ask anything about the calls surfaced in the search > [!NOTE] > Note: > > AI Ask Anything requires a paid seat and isn’t available to collaborators. Click **Ask AI** to ask a question across all of the calls that were identified in your search. We’ll search 50 of the most relevant calls within the results and generate a response. At the bottom of the panel, choose whether you want the results to be based on all calls in the search, or only calls with customers. In the results, you’ll see two tabs. **AI answer:**This is a concise, AI-generated summary based on the most relevant calls in the search results. **Top matches:**This is a list of the 20 most relevant calls for your question. Click on any call in the list to go directly to that call, and the most relevant moment in the call. ## Save filter sets Once you’ve added filters to the panel, they’ll be saved for the next time you go to search for a call. If you want to save specific ones for quick access another time, click **Save** at the top of the filter panel. ## Finding calls: Several use cases Here are some ideas on how you can use the filters to find exactly the calls you’re looking for to meet your business objectives. Are you looking for: ****A call that you owned?**** In the Call participants field, select your own name and select the Hosted filter. ****A call that someone on your team attended?**** In the Call participants field, search by the team’s manager and choose “Anyone on so-and-so's team’. This will give you calls in which ANYONE on that team attended, including the manager. ****A call that you AND your teammate attended?**** In the Call participants field, select your own name and then click +. Another Participant field will open and you can enter your colleague’s name. Now, you’ll only surface calls in which both of you attended. ****Calls in which a top performer successfully handled a specific objection?**** You may want to find calls in which a top performer dealt with a specific type of objection that lead to a closed-won deal. In the call participants field, enter their name, in the trackers field, enter the objection type. ****A call in which you remember a few words or phrases?**** In the words or phrases field, enter the words or phrases you remember saying or hearing. Use quotation marks if you remember the exact phrase. If you remember who said the words or phrases, you can narrow this down here too. ****A call that took place some time last quarter?**** In the Date field, select the date, month, week, or quarter when the call took place. You can also enter a custom date range. For example, if you know the call took place just around the New Year, you can enter the relevant months. ****Calls in which a specific term wasn’t mentioned?**** You may want to find calls in which a certain term was not mentioned. For example, a new product feature, or a competitor. In the Words or phrases field, enter the word or phrase and then click the Results contain the term line below it. Select Results do not contain the term. Any team member can access this feature if they have the required permissions. Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).