restore or remove forever, and click to the right of its name. Click Move back to restore the item to the library, or click Remove forever to delete permanently. Download a folder usage report See who’s listening to

Who can use this : Tech admin Available on : Gong Engage Ideal for : Sales rep , Sales manager Inline prompts let you insert AI-generated, context-aware snippets of content into your templates, blocks, and flows. You write what you’d like

agents in the Gong Assistant Any team member can access this feature if they have the required permissions. Access to this feature depends on your assigned seat . A quota-carrying sales representative who manages client relationships. Reps can be Account

Who can use this : Any team member Available on : Gong Forecast Ideal for : RevOps , Sales manager , Manager of managers Where to go: Revenue > Analytics > Accuracy How to read the report The accuracy information in the report gives you cues to

To align the Gong data cloud and Utilization report with the call brief, data related to call spotlight usage is now available via call briefs metrics such as reviewing call highlights. In addition, the call review metric covers actions such

Who can use this : Any team member Available on : Any Gong plan This article explains how to record a web conference call. This includes setting a web conference call up so that it is automatically recorded, and recording impromptu calls

Who can use this : Tech admin Available on : Any Gong plan You can check if the connection to Zoom has been set up correctly in the Zoom integration page. To run the test: Go to Admin center > Settings > Data capture

Who can use this : Tech admin Available on : Any Gong plan Where to go: Admin center > Settings > People > Permission profiles Cr eate a permission profile In the Permission profiles , click ADD PROFILE . Give the new profile a name and description

Who can use this : Business admin Available on : Enable Essentials , Enable Scorecards help your team capture feedback in a structured way, making it easier to learn, grow, and improve. This structured approach encourages consistent review criteria and generates data that

Who can use this : Any team member Available on : Any Gong plan How can I make sure last-minute meetings (or updates) still get recorded? Gong picks up ad hoc scheduled calls for native zoom recording the same way it

: Enable Essentials Reps who make the most out of Gong’s features continuously have coaching opportunities and the ability to get insights so that they can constantly improve their calls. In the Gong Usage tab, follow up on how

data with external data platforms- for deeper data analytics and advanced insights. Access to features depends on your company’s plan and your assigned seat .

Who can use this : Tech admin Available on : Any Gong plan Where to go: Admin center > Settings > People > Team members If you have set up native Zoom recording , Zoom's recording disclaimer is played in addition to using the personalized

Who can use this : Any team member Available on : Any Gong plan Where to go: Open the relevant call. Save time, provide context and improve your workflow by sending feature requests and support tickets directly from your calls. To enable

Who can use this : Any team member Available on : Any Gong plan Your My profile page holds the settings that apply only to you, such as your personal details, language preferences, and recording setup. Some fields are managed by your

The Salesforce integration enables the following: Import Salesforce data to Gong: enables Gong to associate your CRM data with Gong conversations, give additional context for deals, allow you to search conversations according to Salesforce data. Export Gong data to Salesforce

participants are set to Never record : Calls with participants set to Never record aren’t recorded, even if the host is set to record. Calls scheduled from the Gong homepage are always recorded, regardless of this setting. Whether the meeting

Who can use this : Business admin Available on : Any Gong plan AI Topic Tagger is an AI agent that helps your team identify and analyze business-critical topics discussed in customer conversations. It surfaces recurring subjects across calls, such as

Tasks that are generated for activities that have not yet occurred such as Meeting invites now have a status of Not Started . This is to align with industry standards and Salesforce default behavior. Existing tasks will not be updated with

The following content integrations are available in the Gong Collective : Highspot Docket AI Hippo Video Laudable Seismic Showpad Spekit AI Storydoc Vidyard Naro HQ Lavender Copy.ai Minoa Peerbound Consensus