---
title: "RingDNA"
slug: "ringdna"
updated: 2026-01-18T14:05:10Z
published: 2026-01-18T14:05:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# RingDNA

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

This integration is connected via Salesforce.

## Set up Salesforce

1. If you have RingDNA for Salesforce v1.60 or above, do the following to give Gong access to RingDNA call data.
  1. In Salesforce, go to **Setup** > **Administration** > **Users** > **Permissions Sets**.
  2. Search for “**RingDNA Call Permissions Set**” and click **Object Settings**.

![Overview of RingDNA Call Permissions Set with highlighted object settings and permissions.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/ringDNAPermissionMenu.png)
  3. Search for the **Task** object.
  4. Go to **Field Permissions**, locate **Conversation**, and ensure that **Read Access** is selected.

![Salesforce setup page showing permission sets and highlighted field permissions.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/RingDNAPermissionFields.png)
  5. In **Permission Sets** > **RingDNA Call Permissions Set**, click **Manage Assignments**.

![Manage assignments for the RingDNA Call Permissions Set in the setup interface.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/RingDNAPermissions.png)
  6. Click **Add Assignments**.

![RingDNA Call Permissions Set interface showing user assignment options and no records displayed.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/RingDNA.png)
  7. Select the integration user that connected Gong to Salesforce, and click **Assign**. The integration user is listed in Gong, in **Admin center > Settings**tab > **CRM** > **Salesforce**, and look at the Account email.

Gong can now access the required call data from RingDNA.

## Set up an S3 bucket

Set up an S3 bucket where RingDNA will push call recordings. Gong fetches the audio files from this bucket using the file name (S3 Object Key), which is prefixed with the Salesforce task ID.

1. Create an S3 bucket. Refer to [Amazon's help article](https://docs.aws.amazon.com/AmazonS3/latest/user-guide/create-bucket.html) for more information.
2. In RingDNA give Gong access to your S3 bucket in one of the following ways:
  - Create **general access credentials** for the S3 bucket, and set Gong to retrieve calls using those credentials.
  - [Contact Gong Support](https://app.gong.io/contact-us) to set up a **dedicated user** to access the S3 bucket to retrieve calls.
3. Make sure you have the following information:
  - **AWS S3 access key ID:**required for general access credentials only
  - **AWS S3 secret access key:**required for general access credentials only
  - **S3 path**: the file path in the format, **region/bucket/root**. For example, **us-east-1/ringdna-recordings/prod/12346789**.

This means the files are located in **ringdna-recordings**, in the **us-east-1** AWS region, and all file keys are prefixed with “**prod/12346789/**”.

## Set up in Gong

1. In Gong, click **Admin center > Settings** tab > **Data capture** > **Telephony Systems**.
2. Click **+ Add Telephony System** and then choose **ringDNA**.
3. According to your chosen access method (step 2c, above), enter:
  - **S3 access key ID:**for general access credentials only
  - **S3 secret access Key**: for general access credentials only
  - **S3 region**
  - **S3 recording path** in the following format: **bucket/root**.
4. Set the **Speaker channel** to the desired channel.
5. Click **CONNECT**.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).