--- title: "Prioritize coaching with Coaching inbox" slug: "review-team-coaching-with-coaching-inbox" updated: 2026-11-09T15:29:44Z published: 2026-11-09T15:29:44Z canonical: "help.gong.io/review-team-coaching-with-coaching-inbox" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Prioritize coaching with Coaching inbox > **Who can use this**: Any team member > > **Available on**: Enable Essentials, Enable > > **Ideal for**: Sales manager > > **Required permissions:** Coaching page access, Access to coaching stats Use Coaching inbox as a prioritization queue to check which team members have open feedback requests, no recent feedback, or calls waiting for review. The data refreshes once a day, so today's coaching shows up tomorrow. ## What Coaching inbox shows Each row represents one of your direct reports, sorted by how much feedback you've given them. Read across a row to see where each person's coaching stands and what to do next. - **Coaching activity:** How actively you attended or listened to the team member's calls, and how many received your feedback. Compare activity across team members to identify uneven coaching coverage, and open calls to coach where coverage is low. - **Last attended/listened:** The most recent date you attended or listened to one of the team member's calls. If the date is old, find a recent recorded call and review it. - **Last feedback:** The last time you gave the team member feedback in the past 30 days. A dash means no feedback given in the past 30 days. Treat an old date or a dash as overdue coaching. Open a recent call and leave a comment, complete a scorecard, or mark feedback as given after an offline coaching conversation. - **Open requests:** Feedback requests from the team member in the past 30 days that haven't been responded to. Prioritize these. Reply to the request, comment on the call, score it, or mark feedback as given to close it. - **Recorded calls:** Calls available to review, with feedback-requested calls at the top. The list includes deal information, and you can filter it further, for example to calls without feedback or with interaction alerts. Click **GO TO CALL** to open a call. "No recorded calls" may mean that the team member isn't configured for recording, so check that before concluding there is no coaching activity. > [!NOTE] > Note: > > Coaching inbox only shows external calls associated with an account or opportunity, where the team member was the call host. Learn more about [troubleshooting Coaching metrics](/v1/docs/troubleshoot-coaching-metrics). ## How to prioritize Use these patterns to decide who needs attention first. - **High open requests and old last feedback:** Highest priority. Respond to the requested calls first. - **Recent attendance but no feedback:** Convert the review into coaching by commenting, scoring, or marking feedback as given. - **No recent attendance or listening:** Select a recent call from the team member's Recorded calls and review it. - **No recorded calls:** Verify whether the team member is new or whether recording is configured before concluding there is no activity. ## View another manager's team Your own team appears by default. To check in on another manager's direct reports, switch the view using the selectors at the top of the page. **To view another manager's team:** 1. From the left sidebar, click **Coaching**, and select **Coaching inbox**. 2. Click the manager name dropdown at the top left and select a different manager. 3. Use the **coaching** selector in the upper-right corner to choose whose coaching activity to display. The selector shows the selected manager's name. Select **Only their coaching**, **Only your coaching**, or **Both**. ## Frequently asked questions ****Why don't the numbers match Coaching metrics?**** Coaching inbox and Coaching metrics measure related but different activity. Coaching inbox shows a summary per team member, including recent coaching events and open requests. Coaching metrics shows calls listened to, attended, with feedback, with comments, and with scorecards. The same call may contribute to more than one metric. The two views also use different time periods, so their numbers may not align. Learn more about [measuring coaching and enablement](/v1/docs/about-coaching-and-enablement-measurement). ****Why is a team member missing?**** Check the management hierarchy. A team member must be assigned as your direct report in Gong for them to appear here. If they are correctly assigned and still missing, contact your Gong admin. Learn more about [troubleshooting Coaching metrics](/v1/docs/troubleshoot-coaching-metrics). ****Why isn't a call I coached showing in Coaching inbox?**** Coaching inbox data refreshes once a day, so allow up to 24 hours for recent activity to appear. Any team member can access this feature if they have the required permissions. Gong’s comprehensive sales enablement package designed to help team members coach with impact and optimize team performance. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats). Gong Enable scales winning revenue behaviors through AI coaching and targeted enablement. It accelerates ramp, boosts performance, and ties enablement initiatives to real business outcomes. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats). A team member who manages a team of sales reps.