--- title: "Review manager coaching" slug: "review-manager-coaching-activity" updated: 2026-11-04T10:21:29Z published: 2026-11-04T10:21:29Z canonical: "help.gong.io/review-manager-coaching-activity" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Review manager coaching activity > **Who can use this**: Any team member > > **Available on**: Enable Essentials, Enable > > **Ideal for**: Manager of managers > > **Required permissions:** Pages: Coaching and Access to coaching stats. See how managers are coaching their direct-report teams across a management hierarchy. Use it to compare activity, spot coaching gaps, and export data for further analysis. ## View your Coaching metrics Compare manager coaching activity side by side, with each row showing one manager. Green and red arrows show the change from the previous period. The data doesn't include coaching done with people who aren't on the manager's team. **To view your Coaching metrics:** 1. From the left sidebar, click **Coaching**, and select **Coaching metrics**. 2. The columns cover six types of coaching activity measured over the selected time period: - **Calls listened:** Calls where the manager listened to a direct report’s call, either live or by playing the recording. Each call is counted once, even if the manager listened to it multiple times. A call can also be counted under **Calls attended** if the manager participated in it live. - **Calls attended:** Calls the manager participated in live alongside a direct report. - **Calls with feedback:** Calls where the manager's activity met the criteria for qualifying feedback: a comment, scorecard, reply, or offline feedback mark. This counts calls with feedback, not the number of times feedback was given on the same call. Learn more about [what counts as feedback](/v1/docs/what-counts-as-feedback). - **Calls with comments:** Calls where the manager left at least one comment, whether or not the comment counted as feedback. - **Calls with scorecards:** Calls where the manager submitted a scorecard for a direct report. - **Manually gave feedback:** Calls the manager marked as feedback given to log coaching that happened outside Gong. > [!NOTE] > Note: > > The selected time period reflects when the coaching activity took place, not when the call was recorded. A manager who listens to a call three months after it was recorded is counted in the period when they listened, not when the call happened. ## Filter and sort Use filters to narrow the table to a specific manager, hierarchy level, and time period. You can also sort by any column. **To filter the table:** 1. From the left sidebar, click **Coaching**, and select **Coaching metrics**. 2. Select filters at the top of the table: - **Team:** Select the senior manager or team whose managers you want to view. - **Manager level:** Choose all managers that roll up to the senior manager, only their direct reports, or only level 1 managers, for example frontline managers. - **Time period:** Select the date range to include in the calculation. - **Call type:** Limit the table to a specific call type. **To sort by a metric:** 1. From the left sidebar, click **Coaching**, and select **Coaching metrics**. 2. Click any column header to sort the table by that metric. ## Explore a manager's coaching See the individual calls behind a number to check what's driving it, or find a specific call to review. **To explore a manager's coaching activity:** 1. From the left sidebar, click **Coaching**, and select **Coaching metrics**. 2. Click any metric cell in the table to see the individual calls that make up that count. 3. Click **GO TO CALL** to open a call. ## Export coaching data Download the data in the current view or get a detailed call-level file that shows every call that contributed to the numbers in the current view. **To export coaching data:** 1. From the left sidebar, click **Coaching**, and select **Coaching metrics**. 2. Click the **More actions** icon![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/HorizontalMoreActions.png?sv=2026-02-06&spr=https&st=2026-11-04T14%3A08%3A06Z&se=2026-11-04T15%3A08%3A06Z&sr=c&sp=r&sig=knJsUt40PVbJkrJoSpBDliZeYtEnYwWtY%2FrAL352Au8%3D) at the top right, and select **Download CSV**. 3. Choose one of the following options: - **Current view:** Downloads the table as shown, with one row per manager. - **All call-level data used to calculate the current view:** Downloads one row per call, with columns for manager, team member, call date, activity type, and other metadata. 4. (Optional) Select **Show management hierarchy in the report** to add up to nine levels of management hierarchy columns. If you chose the call-level export, you can also select **Include CRM fields** to add account and opportunity data for each call. The CRM fields (account name and ID, opportunity name, ID, and type) are blank when the call isn't imported from the CRM. 5. Click **Download**. ## Subscribe to coaching metrics reports Subscribe to receive a monthly email digest with a quick summary of how managers of quota-carrying reps coached in the last month, along with the team's coaching trends. Subscribing requires a CRM integration. **To subscribe to coaching metrics reports:** 1. From the left sidebar, click **Coaching**, and select **Coaching metrics**. 2. Click the **More actions** icon ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/HorizontalMoreActions.png?sv=2026-02-06&spr=https&st=2026-11-04T14%3A08%3A06Z&se=2026-11-04T15%3A08%3A06Z&sr=c&sp=r&sig=knJsUt40PVbJkrJoSpBDliZeYtEnYwWtY%2FrAL352Au8%3D) at the top right, and select **Manage Subscriptions**. 3. In the **Your coaching metrics reports** window, click the **Subscribe to team** dropdown, and select the manager whose team's metrics you want to receive. 4. Click **Save**. After you subscribe, you can manage your digests in your notification settings. ## Frequently asked questions ****The numbers in Coaching metrics don't match what I see in Coaching inbox. Why?**** Coaching inbox and Coaching metrics use different calculation methods. Coaching inbox counts unique calls where coaching activity occurred. Coaching metrics separates listened and attended activity and may count the same call in both columns. ****Does an automatically scored call count toward a manager's Coaching metrics numbers?**** No. Automatically scored calls record that a scorecard was applied, but they don't count as active manager coaching in Coaching metrics. Coaching metrics is designed to reflect deliberate manager actions: listening, attending, commenting, scoring, and giving feedback. ****A manager's coaching activity isn't showing up. Why?**** Check the selected time period and filters, as the activity may fall outside the current view. If activity is consistently missing, check that the manager's hierarchy is set up correctly in Admin center. Allow up to 24 hours for the data to update. Learn more about [troubleshooting missing coaching activity](/v1/docs/troubleshoot-missing-coaching-activity). ****How do I use Coaching metrics to coach my managers?**** Use the numbers to start a coaching conversation with each manager: - Talk to each manager and understand why their numbers are high or low. Then decide whether they need to change how they coach or how they log coaching. - Check whether a manager attends too many calls or doesn't listen to enough, and help them sharpen the insights they share with their teams. - Remind managers of the different ways to track their coaching: leaving comments, scoring calls, or marking offline feedback. - Help managers become better coaches by focusing their coaching on common themes, such as the ideal pitch, how to give a demo, and how to answer difficult questions. Any team member can access this feature if they have the required permissions. Gong’s comprehensive sales enablement package designed to help team members coach with impact and optimize team performance. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats). Gong Enable scales winning revenue behaviors through AI coaching and targeted enablement. It accelerates ramp, boosts performance, and ties enablement initiatives to real business outcomes. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats). A leader who oversees multiple sales managers.