---
title: "Reset your password"
slug: "reset-your-password"
updated: 2026-05-28T09:45:59Z
published: 2026-05-28T09:45:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset your password

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan

**Forgot your Gong password?** You can reset it directly from the login page in just a few minutes. This article also covers what to do if you don’t see a reset option or can’t access your email.

## Reset your password from the login page

1. Go to the Gong login page.
2. Enter the email address associated with your Gong account and click **Continue**.
3. Click **Don’t have a password?**
4. Click **Reset password**.
5. Open the email from Gong titled **Reset your Gong password**.
6. Click **Reset password** in the email.
7. Create a new password and re-enter it to confirm.
8. Return to the login page and sign in with your new password.

## I don’t see a “Don’t have a password?” option

If you don’t see a password reset link, your organization most likely uses Single Sign-On (SSO).

When SSO is enabled (for example, using Google or Microsoft login as an identity provider):

- Gong does not manage your password
- You’ll need to sign in using your SSO button, or
- Reset your password directly with your identity provider

If you’re unsure which login method your company uses, your [tech admin](/v1/docs/find-your-technical-or-business-admin) can confirm.

## I didn’t get the reset email

If the reset email doesn’t arrive within a few minutes:

- Check your spam or junk folder
- Make sure you entered the correct work email address
- Search your inbox for emails from Gong

If you still haven’t received an email, your account may be inactive or use a different login method. Contact your [tech admin](/v1/docs/find-your-technical-or-business-admin) for help.

## I no longer have access to my email address

If you can’t access the email associated with your Gong account, you won’t be able to complete a password reset yourself.

In this case:

- Contact your [tech admin](/v1/docs/find-your-technical-or-business-admin)
- They can update your account or re-invite you using a new email address

## I was never asked to set a password

Some users never create a Gong password, especially if:

- They logged in through an invitation link
- Their account was created using SSO

If this applies to you:

- Use the same login method you originally signed in with, or
- Contact your [tech admin](/v1/docs/find-your-technical-or-business-admin) if you’re unsure how your account was set up

## Still need help?

If you’re unable to reset your password or sign in, contact your [tech admin](/v1/docs/find-your-technical-or-business-admin) or IT team for next steps.

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).