---
title: "Reset your password"
slug: "reset-your-gong-password"
status: "update"
updated: 2026-09-15T10:25:05Z
published: 2026-09-15T10:25:05Z
canonical: "help.gong.io/reset-your-gong-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset your password

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan

Reset your Gong password from the login page when you can't sign in or don't have a password set. If you can sign in and just want to update your password, see [Change your Gong password](/v1/docs/change-your-gong-password) instead.

## Reset your password from the login page

The reset email goes to the address associated with your Gong account. Make sure you have access to that mailbox before you start.

**To reset your password:**

1. Go to the Gong login page.
2. Enter the email address associated with your Gong account and click **Continue**.
3. Click **Don't have a password?**
4. Click **Reset password**.
5. Open the email from Gong titled **Reset your Gong password**.
6. Click **Reset password** in the email.
7. Create a new password and re-enter it to confirm.
8. Return to the login page and sign in with your new password.

## I don't see a reset option

If you don't see a **Don't have a password?** link after entering your email, your company's login is managed through an identity provider such as Google, Microsoft, or Okta. In that case:

- Sign in using your company's SSO button on the login page.
- If you need to reset credentials, do that directly with your identity provider, not in Gong.

If you're unsure which login method your company uses, contact your Tech admin.

## I didn't receive the reset email

If the reset email doesn't arrive within a few minutes:

- Check your spam or junk folder.
- Confirm you entered the correct work email address.
- Search your inbox for emails from Gong.

If the email still doesn't arrive, your account may be inactive or use a different login method. Contact your Tech admin for help.

## I no longer have access to my email address

If you can't access the email address associated with your Gong account, you can't complete the reset yourself. Contact your Tech admin. They can update your account email or re-invite you using a new address.

## I was never asked to set a password

Some team members never create a Gong password, particularly if they joined through an invitation link or their account was created using SSO. In this case:

- Use the same sign-in method you originally used.
- If you're unsure how your account was set up, contact your Tech admin.

## Still need help?

If none of the sections above resolve your issue, contact your Tech admin or IT team for next steps.

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).