---
title: "Record and drop voicemail messages"
slug: "record-and-drop-voicemail-messages"
updated: 2026-06-16T11:09:05Z
published: 2026-06-16T11:09:05Z
canonical: "help.gong.io/record-and-drop-voicemail-messages"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Record and drop voicemail messages

> **Who can use this**: Any team member
> 
> **Available on**: Gong Engage
> 
> **Ideal for**: Sales rep, Sales manager

Voicemail Drop lets you record voicemail messages in advance and leave them when a call reaches voicemail. Instead of repeating the same message, you can select a saved voicemail message to send after the voicemail tone or beep.

## Record a voicemail message

Record voicemail messages in the **My settings** page. Each recording is saved to your personal list and can be selected when leaving a voicemail during a call.

**To record a voicemail message:**

1. In the top toolbar, click the quick access settings (your initials) icon and select **My settings**.
2. Under **Gong Connect**, click **Manage your voicemails**.
3. Click **+ Record new voicemail**.
4. Enter a name for the voicemail message and click **Record a voicemail**.
5. Once you’ve finished recording, click **Play** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Play(1).svg) to review the recording.
6. Click **Save** if you are happy with the voicemail, or **Delete** ![remove.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/remove.svg) to start again.

The voicemail message is added to your list of saved recordings.

## Manage voicemail messages

You can update, remove, or reorganize saved voicemail messages from **Manage Voicemail Recordings**.

**To manage a voicemail message:**

1. In the top toolbar, click the quick access settings (your initials) icon and select **My settings**.
2. Under **Gong Connect**, click **Manage your voicemails**.
3. Choose what you want to do:
  - **Edit a voicemail message:** Click **Edit** ![Vector (2).svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Vector%20(2).svg), to update the recording, and save your changes.
  - **Delete a voicemail message:** Click **Delete** ![remove.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/remove.svg) to remove the recording.
  - **Reorder voicemail messages:** Move ![Reorder.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Reorder.svg) the recording to a new position in the list.

> [!NOTE]
> **Note:** The order of voicemail messages determines the order in which they appear when selecting a voicemail message during a call.

## Drop a voicemail message during a call

When a call reaches voicemail, you can leave a saved voicemail message instead of recording the message live.

> [!NOTE]
> **Note:** Wait until you hear the voicemail tone or beep before dropping a voicemail message.

**To drop a voicemail message:**

1. Place a call using the [Gong Dialer](/v1/docs/make-calls-with-gong).
2. If there’s no answer, wait for the voicemail tone or beep.
3. Select **Voicemail drop** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/✅ Button.svg) icon to see the list of recorded voicemail messages.
4. Select the voicemail message you want to leave.

The selected voicemail message is played to the recipient's voicemail.

## How does Voicemail Drop work for recipients?

Recipients receive the voicemail message as a standard voicemail. No additional action is required from the recipient, and the voicemail can be played back like any other voicemail message.

Any team member can access this feature if they have the required permissions.

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).

A team member who manages a team of sales reps.