---
title: "Placeholders FAQs"
slug: "placeholders-faqs"
updated: 2026-02-16T08:43:12Z
published: 2026-02-16T08:43:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Placeholders FAQs

> **Who can use this**: Any team member
> 
> **Available on**: Gong Engage
> 
> **Ideal for**: Sales rep, Sales manager

  

#### What happens if I try to send an email with a missing field placeholder or manual placeholder?

If you try to send an email with a missing placeholder, we'll warn you before sending. The same applies for auto-emails sent through flows. If there are values missing for field placeholders, the email will become a regular email step that appears on your list of to-dos for you to send manually.

Field placeholders that appear in purple are meant to populate automatically, meaning the person working on the email shouldn't have to do anything before sending. This is different from manual placeholders, which appear as text between curly brackets, intended for the person sending the email to replace before the email goes out.

If there's still text between curly brackets when you go to send an email, we'll warn you before sending.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfXPoFJDeeEeRWvOR_xUHHlxKNsKEWd9TA2TpS9mBKITlkQhvVg_1RepWzkSFzGTNIfyEVu4OEL6J3pTwW7Lj74GCQbpZzgyWuAfKArva3i_HHuHTkIg0gkcx7ThGwCLBy0N55SyQ?key=6VUvlLqITLmx3-5wN5VrU5WM)

Any team member can access this feature if they have the required permissions.

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).

A team member who manages a team of sales reps.