---
title: "Outreach API"
slug: "outreach-api"
updated: 2026-02-09T14:01:16Z
published: 2026-02-09T14:01:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Outreach API

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

Connect Gong to Outreach so that Gong can retrieve calls directly from Outreach. This is more reliable than going through a third party and makes troubleshooting easier.

**To connect to Outreach:**

1. Click **Admin center > Settings** > **Data capture** > **Telephony systems**.
2. Click **+ Add telephony system**.
3. Select **Outreach**.
4. Set the speaker channel to the desired channel.
5. Click **CONNECT**.

To access account and prospect calls in Gong from Outreach, without having to connect to the Outreach telephony integration, see [Gong for Outreach](https://collective.gong.io/integrations/outreach)

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | Yes |
| Purpose | Imports the call purpose | Yes |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| Voicemail | Imports voicemail calls | No |
| User matching | The field used to identify the Gong user | Email |
| Sound experience | Indicates if the call is recorded using stereo or mono | Stereo |
| Must be connected through a CRM | Some systems must be used together with a CRM | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).