---
title: "Nextiva"
slug: "nextiva"
updated: 2026-02-09T14:01:32Z
published: 2026-02-09T14:01:32Z
canonical: "help.gong.io/nextiva"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Nextiva

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:** Admin center > Settings > Data capture > Telephony systems

1. Ask your Nextiva admin to give you the Nextiva **Username**, **Password**, **Default address**, and **Server Full address**.
2. Import users to Gong and set them to record **before** integrating Nextiva in Gong.
3. Click **Admin center > Settings** > **Data capture** > **Telephony systems**.
4. Click **+ Add telephony system**.
5. Select **Nextiva**.
6. Enter the **Username**.
7. Enter the **Password**.
8. Click **Advanced settings**.
9. In the **Default address** box, if your default address is not [https://recorder.nextiva.com](https://recorder.nextiva.com), delete the default, and enter the default address for your company.
10. Enter the **Server Full Address**.
11. Click **CONNECT**.

You are now connected to Nextiva and calls will be captured.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | No |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| User matching | The field in the call used to match the Gong user to the dialer user | Email. If there’s no email, use the full name |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Mono |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).