--- title: "Monthly updates archive" slug: "monthly-updat" updated: 2026-05-06T15:26:10Z published: 2026-05-06T15:26:10Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Monthly updates archive See all our previous releases. ****2025**** **December release** **Introducing AI Theme Spotter** Analyze tens of thousands of calls to identify patterns and insights so you can make more informed decisions. [Learn more](/v1/docs/understanding-ai-theme-spotter) **Introducing Data Extractor** Eliminate manual data entry by automatically extracting AI data fields from customer conversations and mapping it to your CRM. [Learn more](/v1/docs/ai-data-extractor) **Engage** **Engage fully supports Microsoft Dynamics 365** Engage now fully supports Microsoft Dynamics, enabling you to: - Use Dynamics contacts, leads, accounts, and opportunities directly in Engage - View Engage data and activities in Dynamics, including flow activity, to-dos, LinkedIn messages, notes, and Gong’s do-not-contact status - Automatically sync Engage field updates from Gong to Dynamics [Learn more](/v1/docs/connect-dynamics-365-to-gong) **Dynamic email customization using AI** Let AI dynamically customize outbound emails based on account information. Use inline prompts in templates, blocks, and flows. [Learn more](/v1/docs/using-inline-prompts) **Use Gong Chrome extension with Microsoft Dynamics 365** The Gong Chrome extension now integrates with Microsoft Dynamics 365, bringing Gong insights and tools directly into your workflow. [Learn more](/v1/docs/install-and-activate-gong-anywhere-chrome-extension) **AI Builder improvements** - Filter calls for AI Builder: Choose which calls AI Builder uses by applying any Gong filter so results reflect only the conversations that matter. - Improved call citation formatting: We resolved formatting issues that affected call citations. [Learn more](/v1/docs/understanding-ai-builder) **Improve email delivery with branded URLs** Tracked links in Engage emails can now use your own subdomain. [Learn more](/v1/docs/set-up-branded-urls) **Deals** **Export AI Deal Reviewer data from deal boards** Deal board exports now pull in playbook inputs captured for each deal, giving you a fuller view for pipeline reviews. [Learn more](/v1/docs/analyze-export-deal-data) **Mobile** **AI meeting prep, now on mobile** Get everything you need to succeed in your next meeting, all in one place. Now on mobile to support you on-the-go and between meetings. [Learn more](/v1/docs/get-ready-for-meetings-with-ai-powered-meeting-prep) **Platform** **Support for multiple flows in MS Dynamics** View all flows prospects are part of in your CRM. Only available via the Gong app for your CRM. [Learn more](/v1/docs/connect-dynamics-365-to-gong) **Improved Salesforce experience** The Salesforce settings page includes a clear import status showing when objects were last imported, along with a simplified, easier to use tabbed layout. [Learn more](/v1/docs/connect-gong-to-salesforce) **Improved Dialpad experience** The improved experience is faster, more reliable, and includes support for importing all calls, including call attempts. [Learn more](/v1/docs/dialpad) **November release** **Build content with AI Builder** Create materials like battlecards, objection cards, and analyses using AI trained on your company’s data and real conversations. [Learn more](/v1/docs/understanding-ai-builder) **Forecast** **Introducing configurable forecast boards** Create flexible, spreadsheet-like forecast boards with rich visual indicators tailored to your business complexities. Incorporate custom formulas and forecast any revenue stream: new business, renewals, upsells, and net-revenue. [Learn more](/v1/docs/understanding-configurable-forecast-boards) **Improved opportunity splits logic** The opportunity splits option now controls both visibility and attribution. When enabled in a deal board, deals are only shown and aggregated if the selected team members were assigned splits on the deal. [Learn more](/v1/docs/apply-opportunity-splits-to-your-deal-board) **More granular dashboard permissions** The dashboard management permission is now split into three permissions, for more granular control administrative permission control. [Learn more](/v1/docs/configurable-forecast-article) **Customize dashboard list views by attributes** Focus on relevant subsets of data by filtering the list by entity attributes, and streamline the analysis without leaving the list interface. [Learn more](/v1/docs/managing-list-views) **Improved widget gallery look and feel** We’ve refreshed the widget gallery look and feel. **Engage** **Customize your To-dos page** Add, remove, and reorganize the columns to get the view you want. [Learn more](/v1/docs/working-with-todos#customize-your-view) **Assign one-off to-dos to others** Create and assign one-off to-dos to other team members. [Learn more](/v1/docs/to-dos-created-by-you#how-to-assign-a-oneoff-todo) **Automatically remove all account contacts from flows** Use rulesets to remove all account contacts from flows based on triggers like replies, meetings, or CRM changes. [Learn more](/v1/docs/creating-and-managing-rulesets) **Date-based flow triggers** Trigger flow automation rules based on date conditions, such as days before or after a renewal or contract start date. [Learn more](/v1/docs/creating-and-managing-automations) **Improved panel for viewing contacts and leads** Access contact and lead information more smoothly. [Learn more](/v1/docs/prepare-contacts-for-engagement#view-and-add-contact-details-in-person-view) **Deals** **Improved SPICED and BANT trackers** Get more accurate detections in your playbooks with improved multilingual pre-trained trackers. Improved smart trackers supporting: SPICED playbooks: - Situation - Pain - Impact - Critical event - Decision BANT playbooks - Budget - Authority - Need - Timeline [Learn more](/v1/docs/pre-trained-smart-trackers) **Mobile** **Business pulse feed on mobile** Stay on top of business highlights with automatic updates about key accounts. [Learn more](/v1/docs/stay-informed-with-business-pulse-mobile-feed) **Platform** **Use recording consent with multiple providers (supported for Outlook users)** Recording consent profiles can now be used with multiple web conference providers, enabling team members to obtain participant consent on their preferred meeting platform. [Learn more](/v1/docs/create-consent-profiles) **Richer utilization report** Understand your company’s usage of AI features such as playbooks with added metrics in the utilization report. [Learn more](/v1/docs/generate-a-utilization-report) **Redact PHI from calls** Remove Protected Health Information from your calls. [Learn more](/v1/docs/redact-sensitive-information#phi-redaction) **Gong data cloud** **New data available** Recording consent profiles can now be used with multiple web conference providers, enabling team members to obtain participant consent on their preferred meeting platform. [Learn more](/v1/docs/whats-new-in-gong-data-cloud) **October release** **Platform** **Gong Bot authenticated for MS Teams** Gong’s recording bot can now join calls as a verified Teams user instead of an anonymous attendee, avoiding security blocks for more reliable call recording. [Learn more](/v1/docs/microsoft-teams-integration#authenticate-the-bot-to-join-teams-meetings) **Gong call data now in Microsoft Copilot** Microsoft Copilot answers now include Gong call data, so team members can prepare for meetings and stay informed without switching tools. [Learn more](/v1/docs/connect-gong-to-microsoft-copilot) **Conversation intelligence** **Introducing AI meeting prep** Get everything you need to succeed in your next meeting, all in one place. Ask anything about the account, see participant info and briefs, and get a meeting prep AI summary. [Learn more](/v1/docs/get-ready-for-meetings-with-ai-powered-meeting-prep) **Custom call briefs in notifications** Ensure recipients get the most relevant call information at a glance by choosing which call brief is displayed in stream notifications. [Learn more](/v1/docs/create-and-manage-streams#create-a-stream-from-the-search-page) **Add field placeholders for more precise brief results** Add CRM or Gong field placeholders to web and AI brief questions to get more accurate account, deal, and contact briefs. [Learn more](/v1/docs/create-and-manage-brief-types#tips-for-adding-field-placeholders-to-brief-types) **Revenue analytics** **Formula metrics: Treat empty values as zero** Configure formula metrics to treat empty inputs as zero. This supports cases like pipeline coverage with no open pipeline, where the result would otherwise be “null.” [Learn more](/v1/docs/build-your-own-metrics) **Engage** **New field placeholders** Previously known as variables, field placeholders now use a consistent format across Engage. Get more flexibility with real time previews, dynamic outputs, formatting support, and conditional logic. [Learn more](/v1/docs/using-field-placeholders) **Create company-wide opt-out paths** Admins can customize opt-out paths, including footers and landing pages, for consistent email management and compliance across your organization. [Learn more](/v1/docs/set-up-email-opt-out-paths) **Improved contact validation** Reach more contacts successfully by spotting missing details before starting a flow. [Learn more](/v1/docs/working-with-flows) **Personalize flow steps in advance** Edit flow steps from the start so future to-dos are already customized. [Learn more](/v1/docs/working-with-flows) **Update lead status when flow status changes** When a flow status changes, automatically update lead status. [Learn more](/v1/docs/creating-and-managing-rulesets) **Deals** **Playbook notes in your preferred language** AI-suggested playbook notes and their evidence snippets are translated to the language selected by the team member. [Learn more](/v1/docs/how-to-create-and-manage-playbooks) **More playbook elements** Add up to 20 elements per playbook, making it easier to reflect your full sales methodology in Gong. [Learn more](/v1/docs/how-to-create-and-manage-playbooks) **Mobile** **Business pulse feed on mobile** Stay on top of business highlights with automatic updates about key accounts. [Learn more](/v1/docs/stay-informed-with-business-pulse-mobile-feed) --- **September release** **Conversation intelligence** **New smart trackers: faster and easier to build, available in all languages and with no call minimum** Build smart trackers in seconds with the new natural language builder. With no call minimum and for every language. [Learn more](/v1/docs/create-and-manage-custom-smart-trackers) **New contact briefs** Prepare for upcoming engagements quickly with AI-powered contact briefs. [Learn more](/v1/docs/understanding-ai-briefer#contact-briefs) **Improved briefs: now with CRM and web data** Deliver briefs with all the relevant data so teams can align faster, and with all the context they need. [Learn more](/v1/docs/create-and-manage-account-and-call-briefs#how-to-add-crm-and-gong-data-to-briefs) **Gong’s help center, now in the Gong app** Get AI-generated answers to your questions, search for articles, and more, all without leaving Gong. [Learn more](/v1/docs/explore-your-gong-workspace#top-toolbar) **Improved AI models, for better results across Gong** We’ve upgraded our AI models, for more accurate briefs, next steps, Ask anything answers, and follow-up emails. [Learn more](/v1/docs/measuring-ai-performance-at-gong#an-elo-comparison-of-our-most-recent-models) **MEDDICC playbook, now in all languages** Track your MEDDICC playbook in Gong, more accurately and in any language. [Learn more](/v1/docs/how-to-create-and-manage-playbooks#apply-a-prebuilt-playbook) **Revenue analytics** **More data in widgets** Analyze deals and accounts by activity count and active contact count in the last 21 days. [Learn more](/v1/docs/revenue-analytics-data) **New widget: Text** Add context and clarity to dashboards by explaining, highlighting, and guiding team members beyond the raw numbers. [Learn more](/v1/docs/text-widget) **New widget: Target attainment** Track key performance metrics against targets over time. [Learn more](/v1/docs/target-attainment-widget) **New widget: List** Create account record list widgets based on predefined list views. [Learn more](/v1/docs/list-widget) **Find your metrics and targets easily** Sort and filter metrics, sort targets. [Learn more](/v1/docs/managing-targets-1#adding-a-new-target) --- **Engage** **Voicemail for missed calls** When a team member is unavailable, prospects and customers can now leave a voicemail. [Learn more](/v1/docs/inbound-calls#inbound-voicemails) **New Add to Flow API endpoints** Customize the content of each step in a flow when adding contacts and leads via API. [Learn more](https://gong.app.gong.io/settings/api/documentation#post-/v2/flows/prospects/assign) --- **Forecast** **View submission changes in Forecast board side panel** See submissions from previous weeks, and how they’re trending in context. [Learn more](/v1/docs/forecast-update-your-forecast) --- **Deals** **Export unlimited number of deals** Export entire deal board content for further analysis or CRM data comparison. [Learn more](/v1/docs/analyze-export-deal-data) **Control deal board data export** Admins can control who exports deal board data with the new Export deal board permission. [Learn more](/v1/docs/available-permission-settings#data-export) **Platform** **New CRM export status report – available in the Admin center** Admins can now access a downloadable report that shows the volume and status of Gong activities exported to their CRM, success/failure rates, and the reason for each failed update – to help identify sync issues and reduce data discrepancies. [Learn more](/v1/docs/crm-export-status-report) --- **August release** **Conversation intelligence** **Automated scorecards** Review calls automatically with AI Call Reviewer for quick and consistent call review at scale.[Learn more](/v1/docs/understanding-ai-call-reviewer) **Enhanced pre-trained multilingual smart trackers** Gain insights into calls in any language with these pre-trained trackers: Pricing, Customer objections, Customer concerns.[Learn more](/v1/docs/pre-trained-smart-trackers) **Follow along easily with subtitles** Listen to calls with subtitles in your preferred language. [Learn more](/v1/docs/listen-to-a-call) **Revenue analytics** **More flexibility in funnel widgets** Apply additional filters and enable multi-currency options. [Learn more](/v1/docs/funnel-widget) **More flexibility in widget period selector** Widget period options include parts of dashboard period and periods relative to current date. [Learn more](/v1/docs/building-dashboards-1) **Engage** **Engage call tasks, now in your power dialer** Complete your Engage call tasks in Orum. [Learn more](https://www.gong.io/collective/integrations/orum) **Customize CRM tab in Engage** Set which CRM fields are shown and editable in Engage, and give team members permission to create customized tabs. [Learn more](/v1/docs/update-your-crm-from-engage) **Create flow rules based on CRM updates** Set flow rules to automatically remove contacts or leads from flows following CRM changes. For example, removing a contact from a flow when their associated deal stage changes to "Closed lost". [Learn more](/v1/docs/creating-and-managing-rulesets) **Organize Engage assets into folders and subfolders** Find what you need faster by organizing templates, flows, and blocks into folders and subfolders. **Avoid editing conflicts in flows** Get notified when other users make changes, or when new contacts start a flow you’re editing. [Learn more](/v1/docs/working-with-flows#how-to-edit-a-flow) **Mobile** **Automated scorecards on mobile, too** See when Gong has reviewed a call on mobile. If you have the right permissions, you can edit the review, too. [Learn more](/v1/docs/review-calls-on-the-go#take-actions-on-calls) **Send follow-up emails on the go** Follow up on calls quickly with AI-generated emails from your phone. [Learn more](/v1/docs/review-calls-on-the-go#take-actions-on-calls) **Create and share call snippets on mobile** Follow-up and collaborate quickly by creating and sharing call snippets on the go. [Learn more](/v1/docs/review-calls-on-the-go#take-actions-on-calls) Translate account, deal, and contact briefs into your preferred language, automatically or on-demand. [Learn more](/v1/docs/catch-up-quickly-with-the-ai-briefer) --- **July release** **Introducing Agent Studio** Gong’s AI agents are intelligent assistants that perform tasks, deliver insights, and support teams to work more efficiently. Manage them from the new Agent Studio. [Learn more](/v1/docs/understanding-ai-agents) **Conversation intelligence** **Introducing AI Translator** Understand what's happening in any call, deal, or account with automatic translations of briefs, transcripts, and AI content transported to the CRM. [Learn more](/v1/docs/understanding-ai-translator) **Get briefed in your preferred language** Translate account, deal, and contact briefs into your preferred language, automatically or on-demand. [Learn more](/v1/docs/catch-up-quickly-with-the-ai-briefer) **Economic buyer smart tracker - now multilingual** Gain insights in any language with the pre-trained Economic buyer smart tracker. [Learn more](/v1/docs/pre-trained-smart-trackers) **Improved call panel** View different briefs and jump through the call outline without opening the full call page. [Learn more](/v1/docs/intro-to-the-call-page) --- **Revenue analytics** **Apply customized list views to account-based metrics** Configure list views with custom fields to allow drilldowns into account-based metrics. When a widget includes multiple metrics, each one can have its own drilldown view. [Learn more](/v1/docs/managing-list-views-1) **Set a default drilldown view per metric** Set a default view per metric and override it in individual widgets as needed. [Learn more](/v1/docs/build-your-own-metrics) --- **Engage** **Complete all to-do types in one seamless flow** Move through calls, emails, LinkedIn steps, and more without interruption. [Learn more](/v1/docs/working-with-todos) **Start flows from any step** Start a flow from any step to support mid-flow re-engagement, including cases where earlier steps were already completed. [Learn more](/v1/docs/working-with-flows) **Delay flow start** Choose how many days to wait before a flow begins, to better pace outreach and prevent daily task overload. [Learn more](/v1/docs/working-with-flows) **Take action on to-dos from the Outlook add-in** Send emails, make calls, complete tasks, and run Sales Navigator searches, all without leaving the Gong add-in. [Learn more](/v1/docs/gong-anywhere-outlook-add-in) **ZoomInfo Chrome extension now works in Gong** Use ZoomInfo’s Chrome extension from the Engage Account page to view enriched company data. [Learn more](https://www.gong.io/collective/integrations/zoominfo) **Migrate content blocks from other platforms** Import your Salesloft snippets into Gong to keep message continuity during platform transition. [Learn more](/v1/docs/migrating-from-salesloft-1) **Engage call tasks, now in your power dialer** Use Nooks to open and complete Engage call tasks. [Learn more](https://www.gong.io/collective/integrations/nooks) **See performance metrics for all templates and blocks** Get a complete view of opens and clicks across every use, including flows and one-off emails, sent via the Chrome extension or Outlook Add-in. [Learn more](/v1/docs/working-with-templates) --- **Mobile** **Translate transcripts, briefs, and outlines on mobile** Choose your preferred language for call content on mobile. [Learn more](/v1/docs/review-calls-on-the-go#see-highlights-at-a-glance) --- **Integrations** **Edgedive integration** Identify feature requests, customer pain points, and emerging themes in customer conversations. [Learn more](https://www.gong.io/collective/integrations/edgedive) **Letter AI integration** Get Gong calls in Letter AI and create practice pitches with mock personas, build interactive training and video based learning. [Learn more](https://www.gong.io/collective/integrations/letter-ai) **Joyn integration** Let your product team know what feature requests your customers have. [Learn more](https://www.gong.io/collective/integrations/joyn) **UserGems integration** Identify when existing contacts are ready to buy again. [Learn more](https://www.gong.io/collective/integrations/usergems) **Skyvia integration** Integrate Gong with more than 200 cloud apps and databases, automate workflows between applications, and run queries on Gong data, such as calls, users, permission changes, scorecards, and log activity. Skyvia offers a number of no-coding tools to automate different data-related routine tasks. [Learn more](https://www.gong.io/collective/integrations/skyvia) **GetAccept integration** See GetAccept’s digital sales room interactions in Gong activity timelines. [Learn more](https://www.gong.io/collective/integrations/getaccept) **Nerve integration** Add Gong calls to Nerve to answer questions, summarize updates, draft emails and documents, and take actions directly in your workflow. [Learn more](https://www.gong.io/collective/integrations/nerve) **ThinkPilot integration** Get product insights from Gong calls. [Learn more](https://www.gong.io/collective/integrations/thinkpilot) **HockeyStack integration** Create actionable analytics events from Gong call data. [Learn more](https://www.gong.io/collective/integrations/hockeystack) **Troupe integration** To understand how buyers are responding to reps’ messaging, analyze Gong calls with Troupe’s in-depth language and messaging analysis. [Learn more](https://www.gong.io/collective/integrations/troupe) --- **June release** **Conversation intelligence** **Quick actions: Generate follow-up emails** Save time by generating follow-up emails directly from the search page and homepage. [Learn more](/v1/docs/generate-a-follow-up-email) --- **Revenue analytics** **Build time-independent metrics** Create basic metrics without a date attribute when tracking time-independent values. [Learn more](/v1/docs/build-your-own-metrics) --- **Engage** **Reassign flow to-dos to another team member** Supports transition and workload changes. [Learn more](/v1/docs/flow-to-dos#how-to-reassign-flow-todos-to-another-person-in-your-company) **Start flows on behalf of other team members** Start a flow and assign its to-dos to another team member. [Learn more](/v1/docs/working-with-flows) **Start flows in bulk for up to 2,000 Salesforce contacts or leads** Start flows in bulk (up to 2000) for contacts and leads in Salesforce, as well as accounts and opportunities. [Learn more](/v1/docs/gong-extension-for-google-chrome) **Flows don't stop when contacts are merged** Maintain flow continuity when contacts get merged in the CRM. **Centralized flow rulesets** Rulesets provide centralized control for flow behavior. Define rules to automatically pause, stop, or continue a flow when someone replies to an email or books a meeting. **Migrate content blocks from external platforms** Import your snippets from Outreach directly into Gong to maintain message continuity during platform transition. **Use the LeadIQ extension in Gong** When viewing a contact in Gong, the LeadIQ extension displays data to support your prospecting workflow. --- **Platform** Visible pricing when purchasing seats Companies eligible for "direct purchase" in the admin center can view per-seat pricing and estimated totals, prorated through the end of their contract period. --- **Integrations** **Zoho CRM integration** Effortlessly integrate your Zoho CRM data into Gong for enhanced insights. - **Automated Updates**. Keep your accounts, contacts, leads, and deals in sync without manual intervention. - **Custom Field Mapping**. Tailor field mappings to ensure the right data flows between Zoho and Gong. - **Near Real-Time Sync**. Regular updates keep your data fresh in Gong. **Amdahl AI integration** Turn insights from your Gong calls into high-performing content with Amdahl AI’s platform for content creation, testing, and optimization. **Scratchpad integration** Frontline reps can quickly pull in Gong recordings, add contextual notes, and link them to an opportunity or contact- making it easier to review, summarize, and sync key takeaways directly in Salesforce. --- **May release** **Conversation intelligence** **Catch up quickly with AI briefs** Understand what’s going on in an account, deal, or call with customizable AI briefs, available on the homepage, deal boards, account pages, and call pages. Briefs summarize what matters most for specific situations. Choose the one that fits your needs or ask an admin to create one. [Learn more](/v1/docs/understanding-ai-briefs) **Quick & bulk actions on calls** Take action on calls directly from the homepage and search page. Take action on multiple calls at once from the search page. Share calls, set them as private, and more. [Learn more](/v1/docs/take-bulk-actions-on-calls) **Choose follow-up email style** Choose the email follow-up variation that best suits the situation. [Learn more](/v1/docs/generate-a-follow-up-email) **Multilingual ask anything answers** Get answers to questions that you ask about deals, accounts and contacts in the same language as the question. [Learn more](/v1/docs/pipeline-review-ask-anything-about-a-deal-or-account) --- **Engage** **View other people’s to-dos** View to-dos assigned to others across Engage. [Learn more](/v1/docs/prepare-contacts-for-engagement) **Track and fix automation rules with run history logs** See why an automation rule didn't run as expected so that you know what to fix. [Learn more](/v1/docs/manage-automation-rules) **Create flow automation conditions with opportunity contact roles** Use opportunity contact roles to enable more specific role targeting. [Learn more](/v1/docs/set-up-rules-for-flows) **Add columns in People tables** Add CRM fields as columns to your contact tables. Available in the **People and Accounts > Contacts pages**. [Learn more](/v1/docs/prepare-contacts-for-engagement) **Stop flows with new flow API endpoints** Manage contacts and leads more efficiently with new API endpoints that stop flows. [Learn more](https://gong.app.gong.io/settings/api/documentation#post-/v2/flows/prospects/unassign-flows-by-crm-id) **Keep your selection on the People page** When you select multiple people, your selection stays for bulk actions even when you move to other pages in the People list. [Learn more](/v1/docs/prepare-contacts-for-engagement) **New Actions column in Engage** Quickly start a flow, make a call, send an email, or open Sales Navigator. [Learn more](/v1/docs/prepare-contacts-for-engagement) --- **April release** **Engage** **Introducing the Gong Extension for Outlook** Get email tracking, contact insights, writing tools, and consent functionality with Gong Anywhere in Outlook web and desktop. [Learn more](/v1/docs/gong-anywhere-outlook-add-in) **Flow edits apply to existing to-dos** Content edits you make to flows apply to already-generated to-dos, including scheduled auto emails, for consistent messaging and timing. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Enhanced People page for each flow** View the current flow status of contacts and leads, their "do not contact" status, and quickly add them to other flows. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Share blocks with other team members** Reuse messaging by sharing content blocks with your team. [Learn more](/v1/docs/using-blocks) **Improved file uploading for emails** The email composer has faster uploads, better error handling, and supports more file types. [Learn more](/v1/docs/write-emails-from-gong) **Easy access to the Account assignee filter** The "Account assignee" selector is available across all Engage pages and can be a saved filter. [Learn more](/v1/docs/prepare-contacts-for-engagement) **Filter your to-dos by CRM contact fields** In addition to CRM opportunity, account, and lead fields, you can filter your to-do list using CRM contact fields. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **Filter by flow name** Apply the Flow name filter to view flow status history, including flow name and date. [Learn more](/v1/docs/prepare-contacts-for-engagement) **Get context in Gmail threads with the Gong extension** When you open an email in Gmail, see email opens and clicks, which contacts are in Gong, and if the contacts are in your CRM. [Learn more](/v1/docs/gong-extension-for-google-chrome) --- **Revenue analytics** **Improved dashboard management** Quickly find dashboards by searching for them by name, and easily duplicate dashboards. [Learn more](/v1/docs/managing-dashboards) **Multi-currency support in dashboards** View dashboard data in your preferred currency, in addition to the default company currency. [Learn more](/v1/docs/building-dashboards-1) --- **Platform** **Gong dialer calls available right away** See Gong dialer calls in your timelines, Engage analytics, and CRM once the call ends. **Microsoft Dynamics 365 improvements** Get Gong calls, AI content, call spotlight, emails, and meeting invites in Microsoft Dynamics 365 CRM. [Learn more](/v1/docs/connect-dynamics-365-to-gong) **New integrations** - **Bluebirds**: Add contacts prioritized by Bluebird to Gong Engage flows. [Learn more](https://www.gong.io/collective/integrations/bluebirds) - **Cassidy**: See Gong calls in your Cassidy knowledge base. [Learn more](https://www.gong.io/collective/integrations/cassidy) - **Champify integration**: Identify the people mentioned in calls who you want to connect with. [Learn more](https://www.gong.io/collective/integrations/champify) - **Chisel Labs**: Get feature requests using Chisel AI from Gong call transcripts. [Learn more](https://www.gong.io/collective/integrations/chisel) - **Itero integration**: Re-simulate and evaluate Gong calls to get AI based coaching recommendations to improve performance. [Learn more](https://www.gong.io/collective/integrations/itero) - **ProductSense**: Uncover product feedback, feature requests, and customer pain points. [Learn more](https://www.gong.io/collective/integrations/productsense) - **Pylon**: Make Gong data available for support and customer success teams. [Learn more](https://www.gong.io/collective/integrations/pylon) - **Riley AI**: Prioritize your roadmap and identify your customers’ most asked for features. [Learn more](https://www.gong.io/collective/integrations/riley-ai) --- **Conversation intelligence** **Multilingual pre-trained smart trackers** Gain insights in any language with these pre-trained smart trackers: Decision makers and Goals (new), Customer pain, Decision criteria, Decision process (improved). [Learn more](/v1/docs/pre-trained-smart-trackers) **Share calls via embed link** Share calls with customers via an embed link that can be viewed in a 3rd party app without any login or identification. [Learn more](/v1/docs/share-a-call) --- **Mobile** **Quicker call scoring on mobile** See answers from Gong AI when scoring calls on your mobile device, for more consistent and efficient scoring. [Learn more](/v1/docs/review-calls-on-the-go) **More search capabilities on mobile** Search for specific calls according to call participants, call titles, and more, and sort the results. [Learn more](/v1/docs/review-calls-on-the-go) --- **March** **Engage** **Improved handling of flow start automations** Flow start automations will be retried twice to ensure triggers aren’t missed due to delayed CRM updates. [Learn more](/v1/docs/manage-automation-rules) **Improved email signature** Your email signature in Gong now looks the same as it does in your email client. [Learn more](/v1/docs/write-emails-from-gong) **Improved email formatting** The email composer now supports new font types, sizes, and colors. Bullets and indentation work better for clearer list formatting. [Learn more](/v1/docs/write-emails-from-gong) **Self-serve international number provisioning for the Gong dialer** You can submit regulatory compliance documents directly through Gong, for countries that require it. [Learn more](/v1/docs/gong-engage-set-up-the-gong-dialer) **Filter your to-dos by CRM contact fields** In addition to CRM opportunity, account, and lead fields, you can filter your to-do list using CRM contact fields. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **Customize access to Engage analytics** Admins can define who can view Engage analytics. [Learn more](/v1/docs/available-permission-settings) **Resume snoozed to-dos right away** Easily resume your to-dos if you return to work before the snooze time ends. [Learn more](/v1/docs/flow-to-dos) **Longer time before incomplete flow steps expire** Contacts now stay in flows for 120 days instead of 30 if a step isn’t completed. [Learn more](/v1/docs/flow-to-dos) **Find the flows you need faster** When adding people to flows, search results appear instantly as you type. [Learn more](/v1/docs/scale-your-outreach-with-flows) --- **Revenue analytics** **Account-based analysis** Build dashboard widgets that aggregate account data, in addition to deal data. [Learn more](/v1/docs/build-your-own-metrics) **Customize data display names in widgets** Change metrics display names in custom charts, KPI, and performance widgets. [Learn more](/v1/docs/kpi-widget) --- **Platform** **Faster HubSpot data import** See HubSpot data more quickly in Gong. **Microsoft Dynamics improvements** In Dynamics 365, get deal updates that are edited in Gong. **Faster Gong dialer call export** See calls in your CRM within minutes of the call ending. [Learn more](/v1/docs/gong-crm-data-sync-times) **Generic Gong assistant: sunsetting** For new calls you’ll need to use your dedicated, company-specific assistant instead of the generic assistant to record calls. [Learn more](/v1/docs/retire-generic-assistant) **Simplified data capture settings** New experience for setting data capture settings for individuals and teams. [Learn more](/v1/docs/add-or-edit-a-team-member) **Quick access menu** Access useful features from any page with the new quick access menu. [Learn more](/v1/docs/intro-to-the-homepage#quick-access-menu) **New layout in Team members page** We're gradually rolling out an improved team members page so that the summary of your company’s seats is displayed in a side panel and not in the header, for a more clear view of your seat usage. --- **Forecast** **Deal likelihood score exported to Gong Data Cloud** Deal likelihood scores are now exported to Gong Data Cloud so you can get daily deal likelihood scores in Gong Data Cloud and run analysis in your preferred BI tools. [Learn more](/v1/docs/gong-database-reference) --- **Conversation intelligence** **More smart tracker filter flexibility** Choose from more filters when you set up smart trackers, and edit filters after the tracker is live. [Learn more](/v1/docs/create-and-manage-custom-smart-trackers) **AI scorecard answers** Have Gong AI suggest answers to scorecard questions so managers spend less time scoring calls, and sellers ramp up more quickly. [Learn more](/v1/docs/create-and-manage-scorecards) **Improved transcription quality** Improved transcription quality for names, company names, and business terminology in English, Spanish, German, Portuguese, and Dutch. [Learn more](/v1/docs/what-languages-are-supported-in-gong) **More flexibility when searching by trackers** Search for conversations using the OR condition for trackers. For example: Pricing or Competitors. [Learn more](/v1/docs/search-for-calls) Set rule for enabling private calls Admins can set rules for making calls private automatically. [Learn more](/v1/docs/create-a-rule-to-automatically-set-calls-as-private) --- **Mobile** **Dial from your mobile app using business numbers** Engage users can make calls from the Gong mobile app using their assigned or company number. [Learn more](/v1/docs/capture-mobile-calls-with-gong-connect) **Select call outcomes on mobile calls** Engage users can select call outcomes for outbound calls made from the Gong mobile app. [Learn more](/v1/docs/capture-mobile-calls-with-gong-connect) --- **February** **Engage** **Take notes on dialer calls** Save time and stay organized by logging call notes in Gong during dialer calls. [Learn more](/v1/docs/using-notes) **Free dial from Gong** Call numbers directly, even if they’re not recorded in your CRM. [Learn more](/v1/docs/make-calls-with-gong) **More flow capabilities** Bulk pause and resume flows, and link flows with deals. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Manage your automations in one place** A centralized view shows you which automations are active, their configurations, and their impact. [Learn more](/v1/docs/manage-automation-rules) **Improved CRM inline editing** Engage now records CRM updates under the active user instead of the integration user. [Learn more](/v1/docs/prepare-contacts-for-engagement) **Email composer improvements** Bullets and indentation now work better for easier list formatting. --- **Revenue analytics** **Performance widget: Multiple metric filters** Individually filter each metric in the widget so it displays only the data that matters. [Learn more](/v1/docs/performance-widget) **Funnel widget expanded view** Access additional data via the funnel expanded view. [Learn more](/v1/docs/funnel-widget) --- **Platform** **Capture all call types from RingCentral** This includes call attempts, short calls, and more. [Learn more](/v1/docs/ringcentral-integration) **API keys expiry notification** Admins will be alerted when API keys are about to expire. [Learn more](https://help.gong.io/docs/receive-access-to-the-api) **Customize digest email delivery time and day** Choose when email digests are delivered. [Learn more](/v1/docs/customize-your-gong-notifications) --- **Integrations** Tech admins can set up these integrations: **Syft** Add contacts from Syft data to Engage flows. [Learn more](https://www.gong.io/collective/integrations/syft-data) **Retellio** Get your Gong calls in Retellio to create podcasts of the important highlights of your calls. [Learn more](https://www.gong.io/collective/integrations/retellio) **Tribble** Export call transcripts and metadata to get answers to questions and complete questionnaires. [Learn more](https://www.gong.io/collective/integrations/tribble-ai) --- **Mobile** **Dial from your mobile app using business numbers** Engage users can make calls from the Gong mobile app using their assigned or company number. [Learn more](/v1/docs/capture-mobile-calls-with-gong-connect) **Select call outcomes on mobile calls** Engage users can select call outcomes for outbound calls made with Gong mobile app. [Learn more](/v1/docs/capture-mobile-calls-with-gong-connect) --- **January** **Engage** **Complete all tasks and to-dos from the Gong Anywhere Chrome extension** Send emails, complete LinkedIn to-dos, and more, directly from Gmail or Salesforce. [Learn more](/v1/docs/gong-extension-for-google-chrome) **Zoom Phone integration** Use Zoom Phone to make calls from Gong Engage. [Learn more](/v1/docs/set-up-the-zoom-phone-dialer) **Customized activity feed** Engage users can now choose which updates to see in their feed. [Learn more](/v1/docs/activity-feed) **Customize your People page** Add, remove, and reorganize columns to get the view you want. [Learn more](/v1/docs/prepare-contacts-for-engagement) **Improved email write permission flow** Notify Engage users who want to use flows if they need to give Gong email writing permission. **Fix for Engage flow status fields** We've fixed data issues and enhanced status fields to show more detailed states, such as “reply received”, “meeting booked”, and “to-do expired”. [Learn more](/v1/docs/flow-statuses-in-your-crm) **Improved flow management and search** Find flows more quickly with a faster, more responsive search. [Learn more](/v1/docs/set-up-company-flows) **Improved flow trigger builder** Filters on the flow rule creation page have a new look and feel. [Learn more](/v1/docs/set-up-rules-for-flows) **Use user lookup fields for flow trigger** Use lookup fields to define triggers and conditions when setting up flow automations. [Learn more](/v1/docs/set-up-rules-for-flows) --- **Revenue analytics** **Forecast submission data in metrics and KPI widgets** Pull forecast submission numbers into formula metrics and display them against their targets in KPI widgets. [Learn more](/v1/docs/build-your-own-metrics) **Display data in pie charts** Create custom pie charts to answer questions like, “How much of my pipeline is of type new business?”. [Learn more](/v1/docs/custom-chart) **Dashboard support for fiscal years** Select fiscal years in dashboards. [Learn more](/v1/docs/building-dashboards-1) **Save time creating pipeline generation dashboards** Use a ready-made template to track and monitor it. [Learn more](/v1/docs/pipeline-generation-dashboard-recipe) --- **Platform** **Improved account updates email** Email now includes additional key accounts, based on deal size and recent meetings, so you get a better understanding of what’s happening in your pipeline. Updated information now includes recent CRM changes. [Learn more](/v1/docs/customize-your-gong-notifications) **Import text messages from Dialpad** New Dialpad integration for importing text messages. [Learn more](/v1/docs/dialpad) --- **Conversation Intelligence** **Expanded calculation for coaching received stat** Feedback received by any call participant, not just the call host, is now calculated as part of the coaching received metric. [Learn more](/v1/docs/what-counts-as-feedback) ****2024**** **December release** **Engage** **Reach out to contacts and leads via the Gong Anywhere Chrome extension** Call or email contacts and leads from Salesforce, or make calls directly from Gmail, without disrupting your workflow. [Learn more](/v1/docs/gong-extension-for-google-chrome) **Snooze flow to-dos** Set scheduled snoozes for your flow to-dos so tasks don't pile up when you’re out of the office. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **Opportunity-based flows** Use the opportunity object to trigger rules. [Learn more](/v1/docs/set-up-rules-for-flows) **Get full contact context at a glance** See a contact’s full history and context from anywhere in Engage while completing a to-do or viewing the contact. [Learn more](/v1/docs/prepare-contacts-for-engagement) --- **Revenue analytics** **Optimize sales processes with funnel widget** See how deals are moving through your sales process, get insights into stage conversion and win rates, and identify conversion bottlenecks. [Learn more](/v1/docs/funnel-widget) **Share dashboards and manage access** Share dashboards with specific people, teams, or the entire company. [Learn more](/v1/docs/managing-dashboards) **More options in trends analysis** Switch between forecast categories and stages to monitor your pipeline progression. [Learn more](/v1/docs/trends-widget) **More time periods in dashboards** Select the current period, in addition to the next/last periods, in your dashboards. --- **Platform** **Audio prompt support in more languages** Set audio prompts in Danish, French-Canadian, and Hebrew. [Learn more](https://help.gong.io/v1/docs/en/enable-the-audio-prompt) --- **Conversation Intelligence** **Review calls in any language** Translate call transcripts and summaries from any supported language into any supported language. [Learn more](/v1/docs/translate-transcripts-and-spotlight) --- **Mobile** **Easy access to recently played calls** Use the Recently played tab to continue listening to calls you just listened to. [Learn more](/v1/docs/listen-to-a-call-on-your-mobile) --- **November release** **Revenue Analytics** **Target enhancements** Edit targets directly in the platform, delete them, and see where they’re used across the platform (admins). [Learn more](https://help.gong.io/docs/managing-targets-1) **Easier widget management** Save time by duplicating and renaming widgets. [Learn more](https://help.gong.io/docs/building-dashboards-1#manage-widgets) --- **Engage** **More ways to trigger flow automations** Use the account object to trigger flow rules that automatically add contacts. [Learn more](/v1/docs/set-up-rules-for-flows) **More drill-downs in Engage analytics** Get deeper insights by drilling down into emails sent, people emailed, and people replied. [Learn more](/v1/docs/engage-analytics) **Improved flow builder experience** Enjoy smoother flow building with clear due dates and more space for drafting emails. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Find contacts and leads** Search for contacts or leads from Gong’s main search bar. [Learn more](/v1/docs/search-for-anything-in-gong) --- **Deals** **Forecast on the go: Now for managers** Review your team's forecast numbers, target attainment and coverage, track updates, and more, all from the mobile app. [Learn more](https://help.gong.io/docs/submit-your-forecast#managers-submit-team-forecast) --- **Platform** **Control email digest delivery** Choose when you get your weekly email digests. [Learn more](https://help.gong.io/docs/customize-your-gong-notifications#setting-a-notification-schedule) **Additional call types imported from RingCentral** Call attempts, short calls, and metadata on calls not recorded are now imported to Gong. [Learn more](/v1/docs/ringcentral-integration) --- **Conversation Intelligence** **English follow-up emails for non-English calls** Send English follow-up emails for non-English calls for easier communications across multilingual teams. [Learn more](/v1/docs/listen-to-a-call) --- **Mobile** **Weighted overall scores on mobile** View and fill scorecards with automatically calculated overall scores on mobile. [Learn more](/v1/docs/listen-to-a-call-on-your-mobile) **Forecast on the go: Now for sales managers** Get notifications about team submissions, review their numbers, and submit your own forecast with the Gong app. [Learn more](/v1/docs/submit-your-forecast) --- **October release** **Revenue Analytics** Analyze and monitor pipeline performance based on custom metrics, track performance against predefined targets, and make data-driven decisions that optimize your sales cycle utilizing our robust, configurable, and dynamic dashboards. [Learn more](/v1/docs/about-revenue-analytics) --- **Engage** **Multiple flows per contact or lead** Contacts and leads can be active in multiple flows at the same time. [Learn more](/v1/docs/set-up-gong-engage) **Unified to-do list with new filters** Manage account and deal to-dos in one list, track flow errors and outcomes, and apply new filters for due date, to-do type, and more. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **Sync do not contact status with a custom CRM field** Sync Gong's **do not contact** status with custom CRM fields for contacts and leads. [Learn more](/v1/docs/set-up-gong-engage) **More performance and flow analytics** See who created personal flows and whether they were shared, and see totals for key performance metrics. [Learn more](/v1/docs/engage-analytics) **More flow rule flexibility** Add multiple values for free text fields when setting up flow rules. [Learn more](/v1/docs/set-up-rules-for-flows) **Flow rule condition improvements** Select objects and fields separately when creating flow rule conditions. [Learn more](/v1/docs/set-up-rules-for-flows) **Speed up flow onboarding and creation with starter flows** Use pre-built flows so team members can reach out to prospects faster. [Learn more](/v1/docs/set-up-company-flows) **Automatically pause flows for all types of email bounce** When an email bounces for any reason, including soft bounces, the flow is automatically paused. [Learn more](/v1/docs/scale-your-outreach-with-flows) **More info in the flow builder** See who created and modified flows in the flow builder. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Weekly flow email limit for each rep resets on the weekend** Weekly flow email limits reset at midnight on Saturday, so reps start the week fresh. [Learn more](/v1/docs/set-up-email-sending-limits-and-unsubscribe-links) **Bulk actions for people who were previously in a flow** Add them to a new flow or remove them from their current flow. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Export all flows to your CRM that a prospect has been added to** When contacts and prospects are added to multiple flows at the same time, see data for all flows in your CRM. [Learn more](/v1/docs/how-engage-exports-data-to-your-crm) --- **Deals** **Custom opportunity teams and splits (Salesforce)** Set up opportunity teams and splits in deal and forecast boards using custom objects rather than standard Salesforce ones. Learn more [here](/v1/docs/set-up-working-with-opportunity-teams) and [here](/v1/docs/set-up-working-with-opportunity-splits) **Find out why deals are missing from your deal board** Give us a deal CRM ID and we’ll tell you why it’s not showing. [Learn more](/v1/docs/why-cant-i-see-some-deals) **Enhanced notification settings** You’ve got more control over how and when you get notified about new calls, weekly calls, and more. [Learn more](/v1/docs/customize-your-gong-notifications) **Continue listening from your homepage** See calls you started listening to, and resume from where you left off, right from your homepage. [Learn more](/v1/docs/intro-to-the-homepage) --- **Coaching** **Scorecard enhancement: Weighted overall score** Add an automatically calculated overall score question that’s based on answers to other scorecard questions. [Learn more](/v1/docs/create-and-manage-scorecards#overall-score-options) --- **Platform** **Dialer call export improvements: Hubspot and Salesforce** All Gong dialer calls, including call attempts, non-recorded calls, and short calls, are exported. [Learn more](/v1/docs/export-data-as-salesforce-tasks-or-events) **Improved activity to account association:** - **Automatically associate parent accounts**: Associate activities to parent accounts automatically. - **Manually associate calls with child accounts**: Increase call association accuracy by manually associating calls with child accounts. **Have calls set as private by default** Ensure privacy for specific team members by having all of the calls they host set as private in advance. --- **Conversation Intelligence** **Streams: Improved and more accessible** Set up streams right from the search page and add Slack notifications to all types of streams. Learn all about the changes [here](/v1/docs/aligning-saved-filters-and-streams). To read all about streams, see [Create and manage streams](/v1/docs/create-and-manage-streams). **Download call snippets** Save time and improve collaboration by downloading snippets right from the call page. [Learn more](/v1/docs/download-a-call-or-snippet) --- **User Journey** **Enhanced notification settings** You’ve got more control over how and when you get notified about new calls, weekly calls, and more. **Continue listening from your homepage** See calls you started listening to and resume from where you left off, right from your homepage. --- **September release** **Platform** **See all Gong dialer calls in Gong** See all calls made with the Gong dialer, including call attempts, non-recorded calls, and short calls, in Gong. **More control over which emails you import** Set which emails aren’t imported into Gong according to their email prefixes. [Learn more](/v1/docs/excluding-emails-from-import) **Apply association settings retroactively** When association settings are updated, new settings can be applied to existing activities from the last 30 days. [Learn more](/v1/docs/associate-your-crm-entities-with-gong-activities) **Weekly account update for managers** Get an AI-generated weekly email with updates on selected accounts, including latest activity and next steps. Sales leaders are subscribed automatically. [Learn more](https://help.gong.io/docs/emails-from-gong) **Improved dialer documentation** It's now easier to see which dialer features are supported in Gong so you can choose which dialers to integrate with. [Learn more](/v1/docs/supported-dialer-features) --- **Engage** **Share templates and flows** Share personal [templates](/v1/docs/using-templates) and [flows](/v1/docs/scale-your-outreach-with-flows) with your team. **Create custom call outcomes** Create your own call outcomes for your team to use when making calls from the Gong dialer. [Learn more](/v1/docs/set-up-custom-call-outcomes) **Sync Do not contact status with a custom CRM field** Sync Gong's Do not contact status with custom CRM fields for contacts and leads. [Learn more](/v1/docs/set-up-gong-engage) **Use content blocks in Gmail** With the Gong Extension for Chrome, use Engage’s content blocks directly from Gmail. [Learn more](/v1/docs/gong-extension-for-google-chrome) **Improved Engage Activity feed** Get more out of your Activity feed with a new look and feel, more details on email events including device type and link clicks, and view related emails directly in the feed. [Learn more](/v1/docs/digital-interactions-feed) **Improved prospect flow status in your CRM** With more granular values in your CRM, get full visibility into prospects’ status. For example, see if they opted out, an email bounced, or a flow was paused. [Learn more](/v1/docs/flow-statuses-in-your-crm) **ZoomInfo Chrome Extension Integration** Use ZoomInfo on websites like LinkedIn to add contacts directly into Gong flows. [Learn more](https://integrations.gong.io/integrations/zoominfo) --- **Conversation Intelligence** **Customize Slack notifications for streams** Choose which AI summaries you want displayed in Slack notifications for your streams. [Learn more](/v1/docs/create-and-manage-streams) --- **Mobile app** **Mobile recordings upload and management improvements** Show the upload status of face-to-face meetings recordings, and enable users to re-upload and export. [Learn more](/v1/docs/record-meetings-on-mobile) --- **August release** **Engage** **Compose emails faster with Blocks** Save blocks of content and reuse them in emails, templates, and flow steps. [Learn more](/v1/docs/using-blocks) **More Gong Extension features in Gmail and Salesforce** Compose faster in Gmail with the rephraser and bulk add people to flows straight from Salesforce reports. [Learn more](/v1/docs/gong-extension-for-google-chrome) **Add Highspot content to Engage emails** Add Highspot content to Engage emails, without switching between Gong and Highspot. **Sales Navigator in Engage** Access Sales Navigator data and features in Engage. **Follow-up emails in more languages** Follow-up emails now generated in the same language as the call for every language we support. [Learn more](/v1/docs/gong-recommended-to-dos) **See each contact’s detailed flow history** See a comprehensive, chronological view of each contact’s flow history. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Dive deeper into flow analytics** Drill down on the flow level to see the list of people behind each metric. [Learn more](/v1/docs/engage-analytics) **Bulk add, remove, and move people from one flow to another** Easily bulk add and remove people from flows across Engage. Select multiple people in a flow and move them to another one. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Track opens and clicks from Gong Chrome Extension in analytics** Open and click metrics now include emails sent via the Gong Chrome Extension. [Learn more](/v1/docs/engage-analytics) --- **Deals** **Improved analytics flow** Dive into deals directly from your analytics report to perform a deeper analysis of your Forecast widgets’ data. [Learn more](/v1/docs/analyze-forecast-analytics-dashboards) **Focus on deals according to trackers and people** Filter deals in your deal board by trackers to focus on deals that matter. Group deals by people to drive collaboration. [Learn more](https://help.gong.io/docs/pipeline-review-use-deal-boards) --- **Conversation Intelligence** **Improved shared call experience** Calls shared with customers now include transcripts, slides, zoom chat, and more. [Learn more](/v1/docs/share-a-call#share-with-customers) --- **Coaching** **Improved scorecard management experience** We've updated how scorecards are built and managed, so you have a smoother, easier experience. [Learn more](/v1/docs/create-and-manage-scorecards) --- **Platform** **Faster Gong composer email import and display** See Gong composer emails more quickly in Gong, and in your CRM --- **Mobile app** **Gong Connect on Android** Make outbound calls from the Gong app on Android, so you capture important interactions on the go, too. [Learn more](/v1/docs/capture-mobile-calls-with-gong-connect) --- **Integrations** **Improved Genesys integration** See all call participants when calls are transferred from one rep to another. --- **Salesforce** **Export Gong activities as events to Salesforce** Export meeting invites and conference calls to Salesforce as events so you can track meetings and see when they happen. **Gong for Salesforce version 2.32 released** For more details, see [What's new in Gong for Salesforce](/v1/docs/whats-new-in-gong-for-salesforce) --- **July release** **Deals** **AI-powered playbooks** Integrate your playbook into Gong and power it with Gong AI to make it easier for reps to follow your company playbook, and get better results. [Learn more](/v1/docs/create-and-manage-playbooks) **AI suggested updates for your deals** With AI-suggested deal updates, sellers save time with data entry and managers can quickly see what’s new. [Learn more](/v1/docs/set-up-create-a-deal-board) **Improved account and deal activity display** The activity timeline now has a consistent display of your entire event history, throughout Gong. [Learn more](/v1/docs/intro-to-activity-feed) **Share deal boards** Team members will get notified and have easy access to the board. [Learn more](/v1/docs/set-up-create-a-deal-board) --- **Gong data cloud** **Gong data in BigQuery and Databricks** Make your Gong data available in BigQuery and Databricks where you can then connect to your preferred BI tool. [Learn more](/v1/docs/exporting-gong-data-with-the-gong-data-cloud) **Gong usage data in Gong data cloud** Gong data cloud now includes Gong usage data. See [What's new in Gong Data Cloud](/v1/docs/whats-new-in-gong-data-cloud) --- **Conversation Intelligence** **Call spotlight updates and improvements** **Spotlight in every language** Get call spotlight, including highlights and outline, for all types of calls and in all languages. [Learn more](/v1/docs/save-time-with-call-spotlight) **More AI insights for outbound calls** Get key call spotlight features for outbound telephony calls, too, including highlights, outline, and ask anything. [Learn more](/v1/docs/save-time-with-call-spotlight) **Improved AI summaries** We’ve improved call spotlight summaries, including call brief and key points, by an average ELo score of 192. [Learn how we measure AI performance improvements](/v1/docs/measuring-ai-performance-at-gong) **English transcript and spotlight translations for every language** Get English translations of transcripts and AI summaries, including call spotlight, highlights, and outline, for calls in any language. [Learn more](/v1/docs/translate-transcripts-into-english) **More from Conversation intelligence** **Smart trackers for email** In addition to calls, Gong now detects concepts across emails, showing them in Deal boards. [Learn more](/v1/docs/create-smart-trackers) **Change call speaker name** Easily rename speakers, right from the call page, for more accurate insights and stats. [Learn more](/v1/docs/listen-to-a-call#change-speaker) --- **Engage** **Inbound call handling** Answer inbound calls on your desktop and see inbound calls and outcomes in analytics. [Learn more](/v1/docs/inbound-calls) **Enable local dialing for US and Canada** Automatically get local numbers with the same area code as the number you’re dialing. [Learn more](/v1/docs/make-calls-with-gong) **Improved analytics** View analytics for preset periods and drill into more metrics to see the activity behind the numbers. [Learn more](/v1/docs/engage-analytics) **Schedule emails across time zones** When scheduling an email to a recipient in a different time zone, see the delivery time in both your time zone and the recipient's. [Learn more](/v1/docs/write-emails-from-gong) **Easier access to the right flows** View recently used flows and browse flows by folder. [Learn more](/v1/docs/scale-your-outreach-with-flows) **Gong Extension improvements** Bulk add people to Engage flows directly from Salesforce campaigns and use the extension with multiple domains. [Learn more](/v1/docs/gong-extension-for-google-chrome) --- **Platform** **Key discussion points exported to CRM** Get spotlight’s concise 10-point key summaries automatically in your CRM. **Improved CRM records updating** Existing records are now updated rather than deleted and recreated, to keep automations running as expected. **Improved utilization report** Better metrics show more accurate and more comprehensive data about how your team is using Gong. [Learn more](/v1/docs/generate-a-utilization-report) --- **Integrations** **Gong bot complies with new Zoom recording rules** Gong now complies with Zoom’s bot requirements, notifying participants of the call recording. This involves reinstalling the Zoom meetings - Recording bot app. [Learn more](/v1/docs/set-up-zoom-recording-with-the-gong-bot) **Microsoft Teams Phone improvement** Cancel the call recording via the Gong homepage if customers don’t consent to being recorded. **Klue integration** See your Klue battlecards in the Engage Accounts tab. [Learn more](https://integrations.gong.io/integrations/klue) **Hippo Video integration** Access your Hippo library and record videos directly in the Gong email composer. [Learn more](https://integrations.gong.io/integrations/hippovideo-io) **June release** --- **Engage** **Faster to-do handling** Perform bulk actions on to-dos, including date changes and dismissing. Move from one to-do to the next more easily. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **Get 6Sense account information directly in Engage** Prioritize accounts in Engage and run signal-based prospecting playbooks using 6Sense account information. Ask your Gong admin to install the 6Sense integration. [Learn more](https://integrations.gong.io/integrations/6sense) **Find the right contacts faster** Search and filter in the Contacts tab of the Account page. [Learn more](/v1/docs/prioritize-your-accounts) **Better understand reps’ prospecting activities** For managers of reps who generate and manage pipeline, use the account type filter in Engage Analytics to hone in on their activities. [Learn more](/v1/docs/engage-analytics) **Precise email scheduling** Choose the exact time you want emails to be set. Previously, scheduling was possible at 30-minute intervals. [Learn more](/v1/docs/write-emails-from-gong) **Flow email limits reset at midnight** Reps who reach their daily flow email limit can start sending emails first thing in the morning. [Learn more](/v1/docs/set-up-email-sending-limits-and-unsubscribe-links) --- **Deals** **Better deals / forecast flow** Access deal info and submit your numbers directly from your forecast board, eliminating the need to switch between forecast and deal boards. [Learn more](/v1/docs/forecast-update-your-forecast) --- **Platform** **Improved activity updating in Salesforce and HubSpot** To avoid a throttling issue in your CRM, activities are now set to update for a 3-month period. The period can be customized. [Learn more](/v1/docs/associating-crm-entities-with-gong-activities) **More accurate activity association** Customize how Gong associates activities to your CRM entities for more accurate activity association. Understand the association logic and test its accuracy. [Learn more](/v1/docs/associate-your-crm-entities-with-gong-activities) **Natterbox integration** Call, record and get Gong analytics on your Natterbox calls. [Learn more](/v1/docs/natterbox) **Set your own schedule for daily digest emails** Set the time of day you want to get daily activity digest emails from Gong. [Learn more](https://help.gong.io/docs/my-notifications) --- **Conversation Intelligence** **Quick previews in the timeline** Find the moments you’re looking for by hovering over the timeline to see what was discussed. [Learn more](/v1/docs/intro-to-the-call-page) **More call information in the call page** See information for all call invitees, even if they don't actively participate. [Learn more](/v1/docs/intro-to-the-call-page) **Share calls right away** Save time by taking action on calls before they’re finished processing. Share, add to the library, and add to listen later. [Learn more](/v1/docs/share-a-call) --- **Integrations** **Demandbase integration** Import contacts from Demandbase directly into your Gong Engage flows. [Learn more](https://integrations.gong.io/integrations/demandbase) --- **Help center** **Redesigned help center** Our help center has been completely redesigned with a new landing page, easier navigation, enhanced search, and natural language search results and article summaries. --- **May 2024** **Maximize your productivity with new features from Gong Engage** **Gong Extension** The Gong extension integrates Gong Engage into reps’ Gmail inboxes and Salesforce, eliminating the need to switch between multiple tabs to complete critical tasks across Gmail, Salesforce, and other tools. Use Gong’s AI to ask open-ended questions, receive insights about contacts, update CRM information, add to-dos, and add people to Gong Engage flows. [Learn more](/v1/docs/gong-extension-for-google-chrome) **Advanced filtering in Accounts and People** With advanced filtering for all CRM field types, you can easily find the list of accounts or people you need, including filtering by CRM campaign object. Jump between saved filters to find the accounts or people you need faster. Learn more in [Accounts](/v1/docs/prioritize-your-accounts), learn more in [People](/v1/docs/prioritize-your-accounts) ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(289).png) --- **More from Engage** **Export Engage notes to your CRM** Notes that you write for accounts, contacts and leads in Engage are now exported to Salesforce or HubSpot and are added to the relevant entity. You can set if and how notes should be exported in the Engage CRM setup page. [Learn more](/v1/docs/set-up-gong-engage) **Submit regulatory documentation for UK numbers** As of July 29, 2024, regulatory documentation is required to get new UK business phone numbers. To keep existing UK numbers active, submit documentation by September 30, 2024. You can submit your documentation directly through Gong. [Learn more](/v1/docs/gong-engage-set-up-the-gong-dialer) **Simplified process of phone number provisioning** Improvements to Gong Connect settings make it easier for admins to view, search for, and assign phone numbers to team members. [Learn more](/v1/docs/gong-engage-set-up-the-gong-dialer) **Improvements in Engage Analytics** Use the new flow activity filter in the Activity and Performance tabs to see metrics for only flow-related activities. In Performance, click on the bounced deliveries metric to view the bounce reasons per rep and the bounced emails. [Learn more](/v1/docs/engage-analytics) **See the list of contacts and leads previously in a flow** While working on a flow, go to the People tab to see the list of people currently or previously in the flow. [Learn more](/v1/docs/scale-your-outreach-with-flows) --- **Deals** **Find your deals easily with new groups and filters** Group deals by Opportunity Record Type and filter them by any text included in your CRM text field (ex: Renewal deals in which "Account Notes" field contains the word "churn"). [Learn more](/v1/docs/pipeline-review-use-deal-boards) **Automatic deal updates** See what’s new in a deal at a glance with AI-powered deal updates based on recent conversations. [Learn more](/v1/docs/pipeline-review-ask-anything-about-a-deal-or-account) --- **Homepage** **Ask anything about any account or deal** Ask anything and get AI-generated answers based on recent calls and emails with the selected account. [Learn more](/v1/docs/intro-to-the-homepage) --- **Mobile** **Submit your forecast numbers** You can now submit your forecast on the go through the Gong mobile app and get an in-app reminder when it’s time to submit your forecast. [Learn more](/v1/docs/submit-your-forecast) --- **Conversations** **Call spotlight, now for internal calls** Review internal calls like training sessions and strategy discussions more quickly and effectively. [Learn more](/v1/docs/save-time-with-call-spotlight) **Smart trackers assigned to scorecards** Scorecard authors can now assign smart trackers to scorecard questions, which provide a suggested answer to the question using a snippet summary of the smart tracker. [Create and manage scorecards](/v1/docs/create-and-manage-scorecards) **Summarized smart tracker results** Smart tracker results are now summarized and rephrased so you can more easily understand how the concept was referenced. Smart tracker summaries are available in the search page, Call page, Library, and Slack and email notifications. [Learn more](/v1/docs/create-and-manage-scorecards) **Call spotlight, now for Japanese calls** Gain insights and save time when reviewing calls in Japanese. [Learn more](/v1/docs/save-time-with-call-spotlight) **Call page redesign** Enjoy a better read-first experience, highlighting GenAI summaries, so you see what matters most at a glance. [Learn more](/v1/docs/discover-your-new-call-page) **Download call transcripts** Review transcripts offline, or share them with customers or your manager. [Learn more](/v1/docs/download-transcript) **Account details, right from the call page** Get a fuller understanding of a call’s business context by viewing account details right from the call page. [Learn more](/v1/docs/listen-to-a-call) **Estimate tracker performance** Understand how to best utilize your smart trackers by viewing their performance metrics - hit rate and accuracy - while building the smart tracker. [Learn more](/v1/docs/create-smart-trackers) **Improved smart tracker hit rate** The new smart tracker model detects about 10% more snippets than before. To get improved results for existing smart trackers, perform another round of training and apply the new updated model. New trackers automatically get the new model. [Learn more](/v1/docs/create-smart-trackers) --- **Insights** **Initiative board enhancement** With the new call category filter, it’s easier to hone in on the initiatives you want to track by filtering the board for a specific type of call. [Learn more](/v1/docs/create-and-edit-initiative-boards) --- **Integrations** **Add partner content to Gong emails** Seamlessly integrate content into Gong emails sent via Engage by creating an integration using the new Gong JavaScript frontend SDK. [Learn more](/v1/docs/build-an-app-to-display-content-in-the-gong-email-composer) **Add account information to Engage** Display your customer's account information directly in the Engage Account or Pipeline tab by setting up and iFrame integration. [Learn more](/v1/docs/display-account-data-in-the-engage-accountpipeline-tabs) --- **April 2024** **Ask anything** **Ask anything - now for deals and accounts** Ask anything about a deal or account and get AI based answers based on recent conversations, without needing to manually sift through them. Now in Engage also. [Learn more](/v1/docs/pipeline-review-ask-anything-about-a-deal-or-account) **Ask anything about any deal or account in mobile** Ask questions about a specific deal or account, and get AI-generated answers based on up to 80 emails and 10 calls. Now from the mobile app. [Learn more](/v1/docs/ask-anything-on-mobile) **Ask anything about contacts** Find Ask anything about contacts wherever you view contacts. [Learn more](/v1/docs/pipeline-review-use-deal-boards) **Engage** **Choose which team members can create personal flows and templates** Through permission profiles, admins can define which team members can create and use personal flows and templates in Engage. Team members without these permissions can only use company flows, company templates, and influencer templates. [Learn more](/v1/docs/available-permission-settings) **Get in touch with prospects faster** For an automatic email that's the first step in a flow, you can set the email to go out as soon as possible. Choose whether you want it to be sent on business days only, or any day including weekends. [Learn more](/v1/docs/scale-your-outreach-with-flows) **See your team members' to-dos** Managers now have better visibility into what their reps are working on. To see what a team member has on their plate, select their name under the To-do assignee filter and get a view-only version of their to-do list. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **See how your reps' personal flows are performing** To see performance metrics for flows created by your reps, go to the Flows section of Engage Analytics and look for the Personal label. Hover over the label to see who created the flow. You can also use the Created by filter to see the flows that were created by a particular rep. [Learn more](/v1/docs/engage-analytics) **Conversations Call spotlight in more languages** Conversations in French-Canadian, Swedish and Danish now have Call spotlight too, saving more times for more teams. For more about spotlight, see [this](/v1/docs/save-time-with-call-spotlight) **Deals and Forecast use your preferred currency** View and submit deals and forecast numbers using your preferred currency. All amounts are converted and displayed in your selected currency - from a single deal to all rollup amounts. [Learn more](/v1/docs/enabling-multiple-currencies) **Webex integration** Support for setting dynamic links for Webex calls: You can now use Gong’s consent page with Webex calls set up using dynamic links. [Learn more](/v1/docs/consent-page-link-types) **March 2024** **Navigation** We are excited to introduce you to Gong’s new and improved navigation experience. We designed it to save you time browsing for elements, to maximize your screen space, and to give Gong a more intuitive layout. [Learn more](/v1/docs/introducing-gongs-new-navigation-experience) **Engage** **Get reps to the right LinkedIn profile faster** Admins can set which field you use in your CRM for LinkedIn profiles of contacts and leads. Engage can use this field to provide reps with the correct profile right away when hovering over someone's name and clicking **View LinkedIn profile**. [Learn more](/v1/docs/set-up-gong-engage) **Filter and sort your to-dos by prospect local time** Maximize response rates by reaching out to prospects when they're most likely to answer. Choose between morning hours, business hours, or set a specific time range. [Learn more](/v1/docs/prioritize-and-action-your-to-dos) **Get next steps directly from follow-up to-dos** Expand a meeting follow-up to-do to see what the next steps are for you and your prospect or customer. Click on a timestamp to go straight to the part of the call where each next step was discussed. [Learn more](/v1/docs/what-are-to-dos) **Overdue steps and account metrics drill-downs in Engage Analytics** Drill down into account metrics in the Activity tab (Accounts added, Accounts in flow) to see which accounts each rep is working on through flows. Also in the Activity tab, use the Overdue steps drill-down for step details. [Learn more](/v1/docs/engage-analytics) **Deals and Forecast** **Review business line forecasts in a centralized dashboard** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(293).png) Access strategic insights and key reports in our new analytics dashboards. Get all our key forecast reports in one place for a high-level view of each business line. This is a great place to start your sales leadership meetings. [Learn more](/v1/docs/analyze-forecast-analytics-dashboards) **CRM** **Improved performance when exporting data to the CRM** We’ve revamped the process for exporting new sales engagement activities, such as emails and calls, to your CRM so that they appear in the CRM much faster than in the past. **Admin** **Bulk update user settings** Save time by updating user settings for several team members at once by uploading a CSV file. [Learn more](/v1/docs/make-bulk-changes-to-team-members) **Gong data cloud** **New in Snowflake** We've added the ability to export data from all telephony calls and the row_id to each table to enable future support of other data warehouses. For more details, see [What's new in Gong Data Cloud](/v1/docs/whats-new-in-gong-data-cloud). **Conversations** **Call spotlight now in email notifications** Understand what was covered in important calls at a glance, right from your inbox, with call spotlight in email notifications about: - New calls in streams - New calls that match saved filters - Calls shared with customers - Calls shared internally For more about call spotlight, see [this](/v1/docs/save-time-with-call-spotlight). **February 2024** **Engage** #### Changes to Gong dialer recording options **Recording rep side of conversation only** We’ve added a new recording method so that you can record the rep side of the call only. [Learn more](/v1/docs/configure-the-dialer-recording-methods) **Default recording methods per region** To enable you to easily comply with regulations in different countries and states, you can now set dialer recording methods per region. This includes setting different recording methods for different area codes in the USA. If you have already configured recording calls in specific area codes, those settings will be migrated and do not have to be set up again. ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(294).png) **Engage** **Manage your email from Engage** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(295).png) The new Email page in Engage gives you a complete view of any emails and drafts you create and send through the Gong email composer. Edit, schedule, and send emails, find out why an email failed, and see what was successfully delivered. [Learn more](/v1/docs/manage-your-emails-from-gong) **Get more flexibility with Engage flows** Now you can fine-tune your flows, even while they're active. Re-order, add, and delete steps while there are people in a flow and the changes will apply to future contacts and leads added to the flow. You can also send automatic emails according to a recipient’s local time, set automatic emails to send immediately, organize flow steps by days, and predefine email recipients. [Learn more](/v1/docs/scale-your-outreach-with-flows) **See all to-dos related to a specific contact or lead** Get a quick overview of any to-dos related to a contact or lead, including to-dos owned by other reps. Hover over the person's name from anywhere in Engage, click**View contact** or **View lead,** and go to the **To-dos** tab to see what's open. You can also mark to-dos as complete from here. [Learn more](/v1/docs/prepare-contacts-for-engagement) **New email metrics and people drill-downs in Engage Analytics** Drill down into people metrics in the Activity tab (People added, People in flow, and People activated) to get a full picture of the people reps are reaching out to. You can also explore new metrics in the Performance tab (People emailed, People replied, and Bounced) to understand how many people reps are interacting with and why any bounced emails were not delivered successfully. [Learn more](/v1/docs/engage-analytics) **Deals and Forecast** **Roll up deals based on opportunity splits** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(296).png) We now support opportunity splits, meaning you can roll up pipeline in deal and forecast boards based on the relevant portion of the deal value. [Learn more](/v1/docs/set-up-working-with-opportunity-splits) **Track all deals that involve your team members** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(297).png) We now support opportunity teams so you can see every deal people worked on in your deal and forecast boards. [Learn more](/v1/docs/set-up-working-with-opportunity-teams) **Conversations** **Spotlight, now in call-related emails, too** AI-generated call spotlight is now part of the **Call is ready** email, for eligible calls, enabling people to know what went on in a call, right from their email. [Learn more about call spotlight](/v1/docs/save-time-with-call-spotlight) **Email notifications, now with summarized snippets** You’ll now see easier-to-read summarized snippets in email notifications that contain snippets of calls, making it easier to understand what went on in the calls, right from your inbox. [Learn more about emails from Gong](/v1/docs/emails-from-gong) **Smart tracker setup improvement: Add up to 100 example sentences** Boost the accuracy of the next smart tracker you build by adding up to 100 example sentences during the initial model set up. [Learn more about building smart trackers](/v1/docs/create-smart-trackers) **Mobile** **Pause and resume mobile app recordings** In the Gong app, you can now hit pause and resume while recording. [Learn more](/v1/docs/record-meetings-on-mobile). **Call Spotlight available from the mobile app** Ask anything about a call and get AI-generated key information that you might otherwise miss without listening to a minute of the recording. Spotlight is available for customer-facing web conference calls and outbound telephony calls in English. [Learn more](/v1/docs/save-time-with-call-spotlight). **Rotate the screen on your iPad** The screen on your iPad can rotate so that you can see the Gong app in portrait or landscape mode. **Gong Data Cloud** **New in Snowflake** The comments table now includes mentions and tags and the calls table now includes the source system. For more details, see [What's new in Gong Data Cloud](/v1/docs/whats-new-in-gong-data-cloud) **Salesforce** **Set custom tasks for Gong activities** Currently, Gong emails and Engage activities are given the task type of Other in Salesforce. Now you can set up custom task types for emails and Engage activities and set up different reports for each Gong activity. Once you have defined the task type in Salesforce, you must set the task type for the activity in the Salesforce integration settings page in Gong. [Learn more](/v1/docs/create-salesforce-tasks-for-gong-activities) **Automatic call outcome (AI) now exported to Salesforce tasks** Gong’s automatically generated call disposition can now be exported to Salesforce tasks. To see it in Salesforce, set up the Call Outcome (AI) custom field in Salesforce. [Learn more](/v1/docs/setting-up-salesforce-custom-fields) **Gong for Salesforce version 2.31 released** For more details, see[What's new in Gong for Salesforce](/v1/docs/whats-new-in-gong-for-salesforce) **January 2024** **Engage** **Register phone numbers as trusted so that prospects are more likely to answer your calls** You can now register your phone numbers as trusted numbers, reducing the likelihood that they are marked as spam and increasing the likelihood that prospects answer your calls. [Learn about registering phone numbers](/v1/docs/set-up-trusted-calling) **Sort your Engage accounts by CRM value** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(298).png) Focus on high-conversion potential accounts by sorting them according to numeric CRM values. Sort by CRM fields that are imported into Gong, including engagement/fit scores from third-party vendors you work with. [Learn more](/v1/docs/prioritize-your-accounts) **To-do notification: meeting booked and flow paused** This to-do notifies you when a meeting is booked with someone in a flow and automatically pauses the flow for that person. From this to-do you can resume the flow, pause the flow for everyone else in the account, or expand to get more information about the upcoming meeting. [Learn more](/v1/docs/what-are-to-dos) **New insights on rep activity in Engage Analytics** Easily track the number of people and accounts each of your team members are working on through flows. Go to Engage > Analytics and open the "Activity" tab to see a new table showing how many people and accounts reps have added to flows, and how many are currently in active flows. [Learn more](/v1/docs/engage-analytics) **ZoomInfo integration with Gong Engage** Export people as contacts and leads to Salesforce and add them to Gong Engage flows directly from ZoomInfo. [Learn more](https://integrations.gong.io/integrations/zoominfo) **Engage email composer improvements** It's easier to turn out quality emails with these improvements: - Change the text and highlight color, or paste in text that's already formatted and it will maintain its formatting - Expand and collapse the formatting toolbar - Access templates and inspiration from inside the email body [Learn more](/v1/docs/manage-your-emails-from-gong) **Deals & Forecast** **AI-driven scores show deal health** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(299).png) See how likely each deal is to close in the expected quarter so your sales teams can forecast accurately, and focus on the right deals. By calculating over 300 factors every day, our AI model scores each deal relative to all deals in your pipeline, giving you an impartial and up-to-date opinion on the status of every deal. [Learn more](/hc/articles/20612595267597#UUID-61f37a89-f0dc-5be5-f9c9-54533411230a) Scores are available to Gong Forecast customers only. **Ask anything about a deal or account** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(300).png) Ask Gong's AI anything to get answers about recent conversations, without needing to manually sift through them. [Learn more](/v1/docs/pipeline-review-ask-anything-about-a-deal-or-account) **Define multiple amount fields per forecast board** Customize the amount field for each forecast category (column) to enjoy greater flexibility in forecast boards. Monitor multiple business motions or enjoy a comprehensive tactical and strategic picture of a single motion by displaying multiple amount fields on one board. [Use custom amounts in your forecast board](/v1/docs/set-up-forecast-boards) **Group your deals for easy analysis** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(301).png) Organize your deal board by any attributes to gain valuable insights, make informed decisions, and prioritize your pipeline effectively. [Learn how to group your deals](/v1/docs/pipeline-review-use-deal-boards) **Conversations** **Send follow-up email directly from the call page** Follow up on meetings quickly by starting your follow-up email right from the call page. Copy and paste the text into your preferred channel, and edit as you like, to follow-up quickly with your customers. [Learn more about the call page](/v1/docs/listen-to-a-call) **Call brief in Slack stream notifications** See the call brief in Slack notifications when new calls are collected in your streams, so you know what went on in the call before even opening it in Gong.[Learn more about streams](/v1/docs/use-the-library-create-and-manage-streams) **Auto Context** **Adding context to calls when Gong isn’t connected to a CRM via Auto Context** If you haven't connected Gong to a CRM you can still benefit from many of Gong’s features that depend on CRM data by setting up Auto Context. With Auto Context, Gong creates accounts based on recorded calls, enabling additional features such as the activity timeline and account details. [Learn about auto context](/v1/docs/setting-up-auto-context) **Admin** **Save time with team settings** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(302).png) Update settings for an entire team at once directly from the new team member table. Update seats, data capture capabilities, languages and more. [Learn about team settings](/v1/docs/change-settings-for-a-team) **Salesforce** **Automatic adjustment of size of batches in API calls** We now assess whether your Salesforce instance is at risk for throttling and automatically adjust the batch size of each API call we send to Salesforce. The batch size is displayed in the Salesforce integration page and is updated automatically when relevant. [Learn about batch sizes](/v1/docs/viewing-api-batch-size) **Salesforce formula field value now updated in Gong** In certain scenarios, such as when a formula includes an exchange rate or when it references a field in the same object, the value of the field is now updated in Gong when it changes in Salesforce. [Learn about formula fields](/v1/docs/importing-formula-fields) **Integrations** **G2 integration** Get indications of your prospects' buyer intent, such as product comparisons and product page views to get an idea of how likely the deal is to close, via Gong’s integration with G2. [Get integration](https://integrations.gong.io/integrations/g2) **Leadfeeder integration** Get details of prospects visits to your website directly into your Gong account so that you can prioritise high-intent prospects, via Gong’s integration with Leadfeeder. [Get integration](https://integrations.gong.io/integrations/leadfeeder) **Gong data cloud** **New in Snowflake** The conversation_participants table now includes the speaker ID. For more details, see [What's new in Gong Data Cloud](/v1/docs/whats-new-in-gong-data-cloud). ****2023**** **December 2023** **Engage** **Get more out of Engage Analytics** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(309).png) ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(310).png) ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(308).png) Improvements to Engage Analytics include filtering flows and their metrics by assignee, creator, team, team members, dates, and more. See which flows are performing the best per metric by looking for the new crown icon. Also, you can now export Engage data for larger teams and time frames. [Learn more](/v1/docs/engage-analytics#UUID-f6b57140-24ac-006c-4a4a-8aae43975de9) **@Mention people in emails** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(311).png) Bring attention to a teammate or contact within the body of an email using "@" followed by their name. The person you mention is automatically added as an email recipient. [Learn more](/v1/docs/manage-your-emails-from-gong#UUID-ca3c1894-7d81-321c-eb40-ce6bc782d99c) **Get key information from anywhere in Engage** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(312).png) Get all the quick details you need about a prospect or customer by hovering over their name. See their address and local time, digital interactions, and flow status, and contact them in a single click. [Learn more](/v1/docs/prepare-contacts-for-engagement#UUID-ddb4f391-eb05-aa24-31fa-2bc4a5e9c289) **See the account an AI to-do is associated with** AI to-dos that belong to non-opportunity owners now show the accounts they're associated with, making it easier to get the context you need even when a to-do is not associated with a particular deal. [Learn more](/v1/docs/what-are-to-dos#UUID-c321f691-8b37-9541-2a18-44014745f0bd) **Deals & Forecast** **Monitor how you're pacing with our new report** ![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(313).png) Track your yearly plan based on quarter-over-quarter performance and stay on top of the amount of pipeline you need to create to meet your target. [Learn more](/v1/docs/analyze-see-how-youre-pacing#UUID-695115ab-4f7f-340a-287d-0ab93692696d) **Easy filtering for focused pipeline inspections** ![FLM_1.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24878237676045.png) ![Sales_Deals_WN_filters.jpg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24878224110477.png) Effortlessly slice and dice your deals to quickly find answers to critical business questions using our improved filtering experience. [Learn more](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2) **Conversations** **Redaction in more languages** Prevent the recording of sensitive numbers such as credit cards and IDs with automatic redaction of sequences of digits. Now available in all of Gong’s hyper-optimized languages. [Learn more](/v1/docs/redact-sensitive-information#UUID-4ae3400e-892b-6d71-e7c7-cd474ca176e2) **Call spotlight improvements for telephony calls** For outbound telephony calls, see the call outline and ask anything you want about the call. For inbound telephony calls, see the call brief and highlights. [Learn more](/v1/docs/save-time-with-call-spotlight#UUID-023cf7a4-c9db-1f71-1ad3-51de54e9c168) **See key points of a call, at a glance** Call spotlight now includes a 10-bullet summary of what was covered in the call, so it’s easier to understand and follow up. [Learn more](/v1/docs/save-time-with-call-spotlight#UUID-023cf7a4-c9db-1f71-1ad3-51de54e9c168) **Send follow-up email directly from the call page** Follow up on meetings quickly by starting your follow-up email, which includes an editable summary, right from the call page. [Learn more](/v1/docs/listen-to-a-call#UUID-37c5fa4e-66b2-f00d-b738-41b707db1d6a) **Improved Danish transcript** Thanks to new, in-house speech-to-text models, your Danish speaking teams have a smoother, more accurate reading and searching experience, one that's above industry standards. [Learn more](/v1/docs/what-languages-are-supported-in-gong#UUID-63de8c98-0def-4cca-1e48-308df8616beb) **Improved full-screen view for call recordings** Enjoy a better experience when watching call recordings thanks to improved full-screen video replay. [Learn more](/v1/docs/listen-to-a-call#UUID-37c5fa4e-66b2-f00d-b738-41b707db1d6a) **Call spotlight in calls shared with customers** Sharing full calls with customers? Now they’ll get call spotlight too, so they see what went on in the call, at a glance. [Learn more](/v1/docs/share-a-call#UUID-6d9850fe-4288-7a6a-deb3-deff2df7bd5c) **Spotlight's call brief in the Coaching Inbox and Metrics** See spotlight’s call brief in your Coaching Inbox and Coaching Metrics, so you know more about relevant calls at a glance. [Learn more](/v1/docs/review-your-team-coaching-needs#UUID-db700ee1-054c-eb11-de29-bd408f57f196) **Zoom integration** **Changes to Gong bot Zoom recording** Due to changes in Zoom’s compliance requirements for recording calls with the Gong bot, approval for recording meetings is now given by the host when the meeting starts. To avoid hosts having to approve recording each call they attend and to enable recording calls when the host is not on the call, you can configure your Gong connection to Zoom to enable call recording to start automatically without approval by the host. For details of the changes to the Zoom integration settings see [Set up Zoom recording with the Gong bot](/v1/docs/set-up-zoom-recording-with-the-gong-bot#UUID-325bc355-8628-ed59-9d05-4e8e2e44d46f). **Salesforce** **New meeting data exported to Salesforce** To add context to meetings exported to Salesforce, you can now see whether a meeting was canceled and the number of times a meeting was postponed. These are exported to custom fields which must be set up in Salesforce. [Learn more](/v1/docs/setting-up-salesforce-custom-fields#UUID-5731aeec-bea5-49e8-548a-38f8dcf94649) **Create one task per activity in Salesforce** When choosing to create a single task for an activity, the task created now includes the account and opportunity details as well as the contact details. Previously, a single task was created for each contact, and additional tasks were created for the associated accounts and opportunities. [Learn more](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74) **Gong for Salesforce version 2.30 now available** A new version of Gong for Salesforce has been released. For details, see [What's new in Gong for Salesforce](/v1/docs/whats-new-in-gong-for-salesforce#UUID-295ff40a-5d98-d08f-f8bd-36abde81b5e0) **Gong data cloud** **New in Snowflake** Records that were deleted in Gong are marked as deleted in Snowflake. For more details, see [What’s new in Gong data cloud](/v1/docs/whats-new-in-gong-data-cloud#UUID-2f4074e9-c9f3-ba26-cbae-1b3e6b47fadf) **November 2023** **New AI to-do: No next meeting** Had a call with a prospect and didn’t schedule a next meeting? This AI to-do lets you know if there’s no meeting scheduled, so it’s easy for you to take action quickly. [Read more](/v1/docs/what-are-to-dos#UUID-c321f691-8b37-9541-2a18-44014745f0bd) **Create one task per activity in Salesforce** To prevent generating multiple tasks for a single activity, when choosing to create a single task for an activity, the task created now includes the account and opportunity details as well as the contact details. Previously, a single task was created for each contact, and additional tasks were created for the associated accounts and opportunities. [Learn more](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74) **Automated creation of custom fields in Salesforce** To display enriched Gong data in your Salesforce tasks, we need to configure custom fields in various Salesforce objects. This can now be done automatically by installing the latest version of the Gong for Salesforce app. [Learn more](/v1/docs/install-gong-for-salesforce#UUID-8884a97d-8b0f-f8d9-5942-fc8768040f89) **Call spotlight via API** We've added spotlight's call brief to the Slack notifications you get when colleagues share calls, so you get a quick understanding of what went on in the call before you even open it. **Initiative tracking improvements** It's easier to support and optimize initiative adoption on your teams with these improvements: - Customize the date range for initiative adoption tracking. - Track initiatives across several teams or team members. - See trends and adoption by team, all on the same page, for a clearer picture of how initiatives are being adopted over time. For more about tracking your initiatives, [see this](/v1/docs/#UUID-065789b4-7a5f-329d-6627-844ce1014da5). **And also:** - **Export Engage to-dos to Salesforce and HubSpot**: You can now export details of your Engage tasks, LinkedIn messages and connection requests to Salesforce and HubSpot. Tasks are exported after they are marked as complete. For Salesforce, see [Create Salesforce tasks for calls and emails](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74). For HubSpot, see [Export Engage data](/v1/docs/export-engage-data#UUID-0433bf0a-58c2-ca70-c9a9-aab29e6b3c62) - **New activity association report**: To give you an overall picture of how your activities are associated with CRM objects, you can now generate an activity association report which lists your Gong activities together with the CRM deal, account, contact, and lead objects they were associated with in Gong. [Learn more](/v1/docs/activity-association-report#UUID-ec4e7717-2080-9e6b-b7bd-488e0f4d705b) - **Scorecard improvements** It's easier to score and coach your teams for success with these improvements: - The overall score question is now optional, so you can remove it from a scorecard if you want. - Search for calls according to which scorecards were used with the new Scorecard name filter. - Read more about creating and managing scorecards [here](/v1/docs/create-and-manage-scorecards#UUID-4d05f6bf-6f88-a42e-2525-c6087f411590). - **Improved Swedish transcript** Thanks to new, in-house speech-to-text models, your Swedish speaking teams have a smoother, more accurate reading and searching experience that's above industry standards. [Learn more](/v1/docs/what-languages-are-supported-in-gong#UUID-63de8c98-0def-4cca-1e48-308df8616beb) - **Call spotlight in more languages** Teams who speak Dutch, French, German, Italian, and Spanish now have call spotlight too! [Read all about spotlight](/v1/docs/save-time-with-call-spotlight#UUID-c4913617-1b29-9503-4f7a-047e47b7c71c) - **See stats for really big teams** View stats for teams of any size, from 2 team members to 20,000. Scorecards stats are still limited to 200 team members, but all other stats available from the **Insights** tab, everything from total call volume to interactivity and feedback, can be viewed for an unlimited number of users. [Read more](/v1/docs/filter-team-stats#UUID-0848ad81-b5c7-a5db-c759-220fea0bb3fa) - **Engage widget update:**The Engage widget on your homepage displays a preview of your prospecting to-dos, so you can keep track of everything that's on your plate. [Learn more](/v1/docs/intro-to-the-homepage). - **Associate spontaneous meeting recordings with accounts/opportunities:**You can now associate a face-to-face meeting recording with an account/opportunity even if the meeting isn't logged in your calendar. [Read more](/v1/docs/record-meetings-on-mobile#UUID-d6ee306d-4e62-3a30-f332-bbddc857f86e). - **New data available in Snowflake**: Comments made on calls are now available in Snowflake. [What's new in Gong Data Cloud](/v1/docs/whats-new-in-gong-data-cloud#UUID-2f4074e9-c9f3-ba26-cbae-1b3e6b47fadf) **October 2023** **Initiatives widget available from homepage** The initiatives widget on your homepage shows talk track adoption from the latest initiative board you visited, so you can keep track on who's adopting your sales initiatives and who is still catching up. Learn more **And also:** - **Ability to make and record calls with MS Teams Phone**: You can now call, record and benefit from Gong’s analytics on calls made using Microsoft Teams Phone. For details on how to set up the integration, see [Microsoft-Teams-Phone](/v1/docs/microsoft-teams-phone#UUID-292e2c18-e99b-1395-fdb0-70bad7470f76). - **Customize session timeout:** Set your organization's session timeout for SAML-based authentication so it suits your team. By default, session timeout is 30 minutes. [Learn more](/v1/docs/set-sign-in-method#UUID-676f50a1-9d5e-fed7-4290-0988651e579a) - **Call spotlight added to Utilization report**: As part of seeing how team members use Gong, we’ve added metrics showing how many call spotlights team members viewed or performed an action on, such as asking a question. For more details, see [Create utilization report](/v1/docs/create-utilization-report#UUID-953914e3-08c4-cb1b-8828-ff719f555d66). - **Customize date range for initiative adoption tracking:** Set any date range you want for analyzing initiative adoption rates, so you get exactly the data you need for supporting and optimizing your team. [Learn more](/v1/docs/analyze-team-performance#UUID-cee2053f-a3f8-4658-bf5b-6592c2177f41) - **Track initiatives across multiple teams and individuals:**Get a fuller picture of how your strategic initiatives are being adopting by tracking initiatives across several teams and team members. [Learn more](/v1/docs/analyze-team-performance#UUID-bd22de91-1848-f843-8bc5-67d92939acff) - **New search filter: Call Outcome (AI):** Search for calls using the new Call Outcome (AI) filter, which enables you to find calls for coaching according to AI-based automatic dispositions. [Learn more](/v1/docs/search-for-calls#UUID-c9df219b-102e-9768-29c7-40a769d0aee1) - **Hide forecast boards:** Forecast admins can now hide unneeded forecast boards when business needs change. No reminders are sent for hidden boards. [Read more](/v1/docs/admin-manage-forecast-boards#UUID-8247f0d3-7ae2-8fbc-1c01-8be4a1ba94f1) - **Gong data cloud updates**: Call transcripts and the call spotlight are now exported to Snowflake. [Learn more](/v1/docs/whats-new-in-gong-data-cloud#UUID-2f4074e9-c9f3-ba26-cbae-1b3e6b47fadf) **September 2023** **Introducing Gong Engage** Say goodbye to ineffective spray-and-pray prospecting tactics, overwhelming manual tasks, and the burden of navigating multiple tools. Engage drives quality sales engagement at scale from the first touch to closed-won, all in one place. **Build stronger relationships from lead to close with complete account context** Gong Engage gives you all the context you need to get a full picture of your accounts and personalize outreach. In a single view, get AI-powered recommendations on whom to contact and see past activity with an account. **Increase productivity with AI-driven automation and guidance** The AI that powers Engage does more than just remind you when to follow up. It also gives you easy-to-scan call briefs, generates follow-up email drafts, and lets you rephrase in a click to get the tone you want. **Bring together your entire team and data into one solution** Without leaving Engage, you can explore prospect and customer interactions from 150+ integrations, update your CRM, and keep track of any important notes. You can also track reps’ activity and performance, spot coaching opportunities, and understand which prospecting flows are working well and which ones aren’t. Learn more: [Why use Gong Engage?](/v1/docs/why-use-gong-engage#UUID-4d2e7400-4d4f-2157-0ebd-d231708e4096) **Team stats: New look and feel:** The team stats page has a new look and added functionality to roll up stats to the team level, making it easier to dive into your team’s data and identify areas that need attention. Coming soon. [Learn more](/v1/docs/analyze-team-performance#UUID-bd22de91-1848-f843-8bc5-67d92939acff) **Forecasts for multiple business motions in one view:** Get clarity on how different parts of your business are performing at a glance in an aggregated forecast board. Review and update numbers quickly or drill into each business line to get more context when needed. [Find out how to set up an aggregated board](/v1/docs/set-up-forecast-boards#UUID-8608cb28-dc8b-3813-35ac-cd1f6a4b7567). **New, customizable ‘CRM details’ tab:** Review and update critical CRM fields when inspecting a deal or calling your number. Find the tab when drilling into a deal from your deal or forecast boards. [More on this tab](/v1/docs/analyze-drill-into-your-forecast-numbers#UUID-5c3dd805-9f0c-f435-29dc-30dc67daa040) **And also:** - **Accurate rollups when the org user hierarchy changes:** When users leave the company or become inactive, they are labeled ‘inactive’ while keeping attained revenues to prevent skewing company rollups. [More](/v1/docs/faqs-for-forecasting#UUID-5e05146b-f607-a793-c9cf-5a28ebbbeaf6) - **Accurate rollups for inactive users in historical periods:** We’ve improved the logic behind showing people who move teams or leave the company to ensure accurate numbers in historical periods. [More](/v1/docs/faqs-for-forecasting#UUID-5e05146b-f607-a793-c9cf-5a28ebbbeaf6) - **New, customizable ‘Update CRM’ tab:** Review and update critical CRM fields when inspecting a deal or calling your number. Find the tab when drilling into a deal from your deal or forecast boards. [More](/v1/docs/analyze-drill-into-your-forecast-numbers#UUID-5c3dd805-9f0c-f435-29dc-30dc67daa040) - **Forecasts for multiple business motions in one view:** Get clarity on how different parts of your business are performing at a glance, in an aggregated forecast board. Review and update numbers quickly or drill into each business line to get more context when needed. [More](/v1/docs/set-up-forecast-rollup-board-business-totals#UUID-ff2ddef2-5a57-d4f6-8527-ab8791fc41c9) - **Update your numbers automatically based on the underlying pipeline:** Set the forecast category numbers to be filled automatically by the sum of all deals matching the filters. [More](/v1/docs/set-up-forecast-boards#UUID-171cea27-dc51-457b-aec7-ef6bd7d8cbe0) - **Support for more revenue roles:** We now support forecasting by alternative opportunity owners, such as SEs or CSMs. [More](/v1/docs/set-up-forecast-boards#UUID-171cea27-dc51-457b-aec7-ef6bd7d8cbe0) - **Greater filtering flexibility with logic filters:** Slice and dice your deals to accurately define your business motions. Use AND/OR/NOT logic conditions to filter deals in your deal & forecast boards. [More](/v1/docs/set-up-forecast-boards#UUID-171cea27-dc51-457b-aec7-ef6bd7d8cbe0) - **Improved Canadian French, Japanese and Hebrew transcripts:**Thanks to our new, in-house speech-to-text models, teams who speak Canadian French, Japanese and Hebrew now have a smoother, more accurate reading and searching experience that's above industry standards. [Learn more](/v1/docs/what-languages-are-supported-in-gong#UUID-63de8c98-0def-4cca-1e48-308df8616beb) - **Easier search: Find calls according to customer participants:**Quickly find the calls you’re looking for using the Participants filter, which now includes customers who were on a call, as well as team members. Search for customer participants in the main navigation search, too. [More about search](/v1/docs/search-for-calls#UUID-c9df219b-102e-9768-29c7-40a769d0aee1) - **Call categories: New look and feel:** We’ve updated the call category management area, so it's easier to use. [Learn more](/v1/docs/add-and-manage-call-categories#UUID-06e4dce5-2f52-b575-07af-301e2eb56842) - **Showpad integration**: See your Showpad engagement events in Gong to get a full picture of deal activity using Gong’s integration with Showpad. [Showpad integration](https://integrations.gong.io/integrations/showpad) - **Trumpet Integration**: Add your Gong recordings to pods in Trumpet and get your pod analytics in Gong with Gong’s integration with Trumpet. [Trumpet integration](https://integrations.gong.io/integrations/sendtrumpet) - **Loxo Integration**: Embed your Gong recordings in a Loxo minisite to share with prospects. Get Loxo analytics on when prospects visit your minisite with Gong’s integration with Loxo. [Loxo integration](https://integrations.gong.io/integrations/loxo) - **Initiatives widget available from homepage:**The initiatives widget on your homepage shows talk track adoption from the latest initiative board you visited, so you can keep track on who's adopting your sales initiatives and who is still catching up. - **Gong data cloud updates**: We've added the following: For more details, see [What’s new in Gong data cloud](/v1/docs/whats-new-in-gong-data-cloud#UUID-2f4074e9-c9f3-ba26-cbae-1b3e6b47fadf) - Ability to connect conversation participants with the relevant CRM contact. - Scorecard data now available. - Additional data in the CALLS table. **August 2023** **Save time with call spotlight** Review and follow-up on calls more quickly, without listening to a moment of the call. Get highlights, next steps, and an outline that enables you to jump to the parts that matter to you most. Ask anything about what was covered, and get quick, AI-generated answers. [More about call spotlight](/v1/docs/save-time-with-call-spotlight#UUID-023cf7a4-c9db-1f71-1ad3-51de54e9c168) **See real-time interaction and live transcripts with the improved Gong app for Zoom** Get Gong insights in real-time with the improved Gong app for Zoom. Course-correct with interaction stats, view the call transcript, collaborate with colleagues on the call, and take notes that are saved as comments and imported into Gong with the call. [More about the Gong for Zoom app](/v1/docs/gong-app-for-zoom#UUID-beaf78f5-41dd-42f0-8837-ebe31cc1b483) **New in the Gong data cloud** New Snowflake regions are now supported and forecast data is available for export to the Snowflake data warehouse. [What's new in Gong Data Cloud](/v1/docs/whats-new-in-gong-data-cloud#UUID-2f4074e9-c9f3-ba26-cbae-1b3e6b47fadf) **And also:** - **Easier search: Find calls according to customer participants:**Quickly find the calls you’re looking for using the Participants filter, which now includes customers who were on a call, as well as team members. Search for customer participants in the main navigation search, too. [More about search](/v1/docs/search-for-calls#UUID-c9df219b-102e-9768-29c7-40a769d0aee1) - **Emails that bounced now marked in the Activity timeline**: You can now know whether an email was successfully delivered or not, and avoid emailing that address again. Emails that weren’t delivered now include a label indicating why they bounced in the deal Activity timeline. - **Export meetings not yet recorded**: You can now export details of meetings that have not yet been recorded to Salesforce and HubSpot. The meeting details are then updated with the conference call details after the meeting takes place. For more details, see [Create Salesforce tasks for calls and emails](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74) or [Syncing calls to HubSpot.](/v1/docs/sync-calls-and-meetings-to-hubspot#UUID-d5ff19de-536a-e8a2-a6b3-ed6b54a66fa4) - **Call summary now available in Salesforce and HubSpot**: The call summary and call highlight are now displayed in Salesforce tasks, in the conversation object as part of [Gong for Salesforce version 2.28](/v1/docs/whats-new-in-gong-for-salesforce#UUID-295ff40a-5d98-d08f-f8bd-36abde81b5e0), and in HubSpot records. - **Glance into your future projection**: Get a projection for future periods so you can estimate where you’ll land and give suitable guidance on your numbers. [Learn more](/v1/docs/analyze-see-forecast-projection#UUID-06dfa684-b0ee-f9bc-a9df-6ba0e04ac25d) - **Create one task per activity in Salesforce**: In order to prevent data inflation in tasks, you can now choose to create one task for activities exported to Salesforce. Previously, a separate task was created for each participant in an activity. For more details, see [Create Salesforce tasks for calls and emails](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74) **July 2023** **Identify deals managed by 3rd parties** Get improved association for activities managed by partners, find those deals easily, and see your conversation with the 3rd party alongside their activities with buyers. [Learn more](/v1/docs/about-3rd-party-association#UUID-af711d82-eb0c-9e46-6a33-021e2568f5c4) **Action items, now in Spanish, German, French, Dutch, and Portuguese** With automatic action items in Spanish, German, French, Dutch and Portuguese, reps who hold calls in these languages can focus more on their calls, and less on taking notes. To see call action items, click **Points of Interest** on the left side of a call page. Learn more, [here](/v1/docs/points-of-interest-in-a-call#UUID-b7fe0173-634d-9dfb-787d-4115f9773797). **Get suggestions for available integrations based on your tech-stack** To help make your customer interactions available in one place, we now give suggestions for tools that have integrations with Gong that you have not configured. The suggestions are based on your existing tech stack and can be found in **Company Settings** > **Integrations** **Coming soon: Take advantage of ready-to-use templates from industry experts** Give your team a head start with Gong's collection of templates from experts in the sales domain. They'll be available in your templates library, so your team can start applying and customizing them right away. Find out more about [templates](/v1/docs/#UUID-f9c6c285-43e6-354b-c2db-820c519c60c5). **And also:** - **Review projected forecast when updating your number**: See where you’ll land based on a previous timeframe, and use it to improve the accuracy of your forecast - [about projection](/v1/docs/analyze-see-forecast-projection#UUID-26f87407-a819-baa4-2a09-9e9efe27ba41). - **Integrate with Zoom on a user by user basis**: The Zoom integration, including native Zoom recording and using the Zoom consent page can now be set up per user. For more details, see - **New daily Gong email for AEs**: Our new and improved daily Gong email for AEs recaps calls you had yesterday and gives you a heads-up for your upcoming calls, so you can better prepare for the day and land more opportunities. - **New daily Gong email for FLMs**: Our new daily Gong email for managers recaps your team's latest interactions with prospects and and gives you a heads-up on the calls they have today. - **Produx AI Integration**: Extract meaningful product insights from call transcripts, identify opportunities and areas of improvement from customer conversations with Gong’s integration with Produx AI. [Get the integration](https://integrations.gong.io/integrations/produx) - **Automatically populate your scheduling links in emails**: Easily include your updated scheduling links in outgoing emails by adding scheduling link variables to email templates. For more details, see [Create and use email templates](/v1/docs/#UUID-f9c6c285-43e6-354b-c2db-820c519c60c5) - **See how your emails will look for recipients**: Ensure your emails will look as intended when they land in your recipients' mailbox. [Get a preview](/v1/docs/#UUID-3fa1eeec-9031-5e7d-615c-c46d7ff75300_section-idm4588786478326433417143079203) while working on an email in the email composer, or while building a template in the templates library. **June 2023** **Gong Engage is coming** Our newest product is the only sales engagement solution powered by customer interactions and the industry’s most accurate AI models. Engage will help you personalize engagement with account-based outreach from lead to close, increase rep productivity with AI-driven automation and guidance, and streamline team workflows in one place. Contact your account team to find out how to get started with Engage. **Save time with AI-generated call summaries for outbound telephony calls** See everything you need to know about prospecting calls at a glance with AI-generated call summaries. Get call outcome, next steps, a short summary, and prospect highlights, all without listening to a moment of the call. [Learn more](/v1/docs/save-time-with-call-spotlight#UUID-c4913617-1b29-9503-4f7a-047e47b7c71c) Work in multiple currencies and roll up to a single currency View deals, roll up your pipeline, and forecast in a single corporate currency, with the ability to edit deal amounts in the native currency. Learn how to set up and work with multiple currencies [here](/v1/docs/work-with-multiple-currencies#UUID-8d381b86-f24b-0bcf-0b31-5ab529266d82) **Get CRM data in Snowflake as it was when the conversation occurred** n Snowflake, you can now get an accurate picture of your CRM data as it was when a call took place. You can use this data to understand how different behaviors help move a deal to the next stage, the time it takes close a deal, and the deal size. The fields_snapshot and mapped_fields_snapshot columns were added to the conversation_contexts table and contain the CRM fields and values that are imported to Gong. Currently, these fields contain call data only. **And also:** - **Staircase integration**: Get your Gong conversations in Staircase, so that you have all your customer data in one place. [Staircase integration](https://integrations.gong.io/integrations/staircase) - **Rattle integration**: Get insights on your Gong calls, such as meeting summaries, next steps and coaching notes directly in Slack by integrating Gong with Rattle. [Rattle integration](https://integrations.gong.io/integrations/gorattle) - **Accurate rollups when the the org user hierarchy changes**: Full support for when anyone joins, moves teams, or leaves the company, enabling you to easily stay on top of changes that affect forecast rollups and team attributions. [Learn more](/v1/docs/faqs-for-forecasting#UUID-3b64b2f3-e2e1-a059-4c04-eaca10994a6e) - **Trim a call**: Trim out parts of a call that you own to remove small talk or sensitive parts that you don’t want accessible to others. [Learn more](/v1/docs/trim-a-call#UUID-226210cf-18a5-189b-f94d-b7502e9a3ee1) - **Admin control to update CRM fields while forecasting**: Make changes that sync back to your CRM when updating your number. Board admins can now determine which fields can be updated in the board settings. [Learn more](/v1/docs/analyze-drill-into-your-forecast-numbers#UUID-5c3dd805-9f0c-f435-29dc-30dc67daa040) - **Autofill forecast amounts based on deals in category filters**: Board admins can now set the forecast category updates to be filled automatically by the sum of all deals matching the filters. [Learn more](/v1/docs/set-up-forecast-boards#UUID-8608cb28-dc8b-3813-35ac-cd1f6a4b7567) - **Export your telephony system calls to Salesforce and HubSpot**: When prospecting both via Engage or with a 3rd party tool, you can now export data about call attempts or successful calls made using a telephony call system to Salesforce and HubSpot. The call disposition is also exported, so that you can monitor your activity when prospecting for customers. [Learn more](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74) - **OpTonal integration**: You can now get insights into pitch accuracy and uncover new objections by using Gong's integration with OpTonal. [OpTonal integration](https://integrations.gong.io/integrations/optonal) - **Aligned integration**: You can now embed Gong calls into your Aligned workspace for each customer by using Gong's integration with Aligned. [Aligned integration](https://integrations.gong.io/integrations/aligned) - **Clozd integration**: Get more insights into why deals are won or lost with Gong's integration with Clozd. [Clozd integration](https://integrations.gong.io/integrations/clozd) - **Unleash integration**: Search Gong calls, transcripts and folders using Gong's integration with Unleash. [Unleash integration](https://integrations.gong.io/integrations/unleash) - **Gondola integration**: You can now get CRM suggestions and call summaries by using Gong's integration with Gondola. [Gondola integration](https://integrations.gong.io/integrations/gondola) **May 2023** **Analyze Gong data in your own data warehouse** Teams in your company who do not have a Gong license can now use Gong data to answer a variety of business-specific questions, combine Gong data with other data sources and provide insights to different stakeholders using BI tools. The Gong Data Cloud makes Gong data directly available in your Snowflake account, in minutes. For details on how to set up the integration, see [Integrate Snowflake with Gong](/v1/docs/integrating-gong-data-with-snowflake#UUID-b275cc14-25d3-2d02-2769-e3236b0bc38f). For details on how to leverage Gong data in your BI tools see our [Cookbook](/v1/docs/cookbook#UUID-962df431-de4f-086c-1b15-739865b71dbf) **See accurate forecast trends even when the team changes** The history shown in the **Forecast** > **Trends** tab is now adjusted according to people joining or leaving the team during the period. [Analyze: Monitor forecast trends](/v1/docs/analyze-monitor-forecast-trends#UUID-e579c5ac-02c1-3aa8-214f-713f518cac57). **New clean view in Engage Hub** Manage your to-do list based on the way you like to work. Now you can see all of your to-dos in one list, sorted by nearest due date. [Learn more about Engage Hub](/v1/docs/#UUID-b6d352ce-566a-30e9-4128-d61ea65a362d) **Track engagement events in one centralized list** See how people from across your accounts interacted with your content over the last 14 days. Gauge signs of interest and choose the right moment for a follow-up. [Learn more](/v1/docs/#UUID-b6d352ce-566a-30e9-4128-d61ea65a362d_section-idm4609232323758433090514897953) **Integrate Gong with Dynamics 365** Integrate with Dynamics 365 so that we can display your CRM data together with your Gong activities. You will also be able to see all your customer interactions and trends in your pipeline, get warnings on deals that are at risk, and assess your forecast based on real data. For more details, see [Connect Dynamics 365 to Gong](/v1/docs/connect-dynamics-365-to-gong#UUID-49126988-6362-c75c-ee52-112151868edd) **Improve smart tracker accuracy** Make your smart trackers even more accurate by training them after publishing. [Learn more](/v1/docs/create-smart-trackers#UUID-995cc322-26b0-b83e-e510-be79cd6235c7) **Monitor forecast accuracy and make your numbers more accurate** Manager of managers and Revenue Ops: Leverage a new data point when reviewing forecast numbers. Frontline managers: Review your team's accuracy to know where and how to coach for greater accuracy. [Analyze: Monitor forecast accuracy](/v1/docs/analyze-monitor-forecast-accuracy#UUID-30fbdde7-618d-029b-3ff2-6eb58dab022e) **Integrate any CRM via the CRM API** Make CRM data available in Gong for CRMs that do not have a native integration with Gong, using the CRM API. This will display your CRM data together with your Gong activities. Your teams will be able to see all your customer interactions, trends in your pipeline, get warnings on deals that are at risk, and assess your forecast based on real data. [Learn more](/v1/docs/manage-your-crm-api-integration#UUID-5996cd12-fe23-9935-9377-7913255eb0d7) **Translate transcripts into English** Gain insights into calls that take place in hyper-optimized languages include French, German and Spanish with automatic transcript translations into English. Ideal for coaching and collaboration in your multi-language teams. **Export your telephony system calls in Salesforce and HubSpotExport your telephony system calls in Salesforce and HubSpot** When prospecting both via Engage or with a 3rd party tool, you can now export data about call attempts or successful calls made using a telephony call system to Salesforce and HubSpot. The call disposition is also exported, so that you can monitor your activity when prospecting for customers. To set this up for Salesforce: [Create Salesforce tasks for calls and emails](/v1/docs/create-salesforce-tasks-for-calls-and-emails#UUID-e7b10e0f-0541-8f3a-5dcd-e3b3c277db74). To set this up for HubSpot: [Sync calls and meetings to HubSpot](/v1/docs/sync-calls-and-meetings-to-hubspot#UUID-d5ff19de-536a-e8a2-a6b3-ed6b54a66fa4) **Make your email templates more scalable with better variables** Create your own variables based on imported CRM fields, allowing you and your team to personalize emails quickly and easily. [Learn more](/v1/docs/#UUID-f9c6c285-43e6-354b-c2db-820c519c60c5_section-idm4501246876934433137119336033) **And also:** - **VanillaSoft integration:** You can now import calls made from the VanillaSoft Dialer so that your telephony system calls will appear together with all other customer communications using Gong's integration with VanillaSoft. [VanillaSoft integration](https://integrations.gong.io/integrations/vanillasoft) - **Zelta integration**: You can now get actionable insights into feature requests from your customer calls by using gong's integration with Zelta. [Zelta integration](https://integrations.gong.io/integrations/zeltaai) - **See your pipeline at a glance:** See how much pipeline you have in open deals, and how much is at risk. [More on the homepage](/v1/docs/intro-to-the-homepage#UUID-9acc28a3-46da-bafe-ce39-78a3d6ae6f25). - **Manage all your trackers in one place:** Manage keyword trackers and smart trackers in one place: Company Settings > Trackers. From here, you can create new smart trackers and keyword trackers, and filter through existing ones according to tracker type, status, language and more. [Read more about trackers](/v1/docs/trackers-overview#UUID-d1a21389-cf17-b998-e73d-74d5d1107202) - **Gong for Salesforce version 2.27 now available**: We have release a new version for Gong for Salesforce. [What's new in Gong for Salesforce](/v1/docs/whats-new-in-gong-for-salesforce#UUID-295ff40a-5d98-d08f-f8bd-36abde81b5e0) **April 2023** **See your forecast position from the homepage** Always stay on top of your forecast with a quick view of your target, gap to target, and coverage, as well as a handy shortcut to update your number. [Find out about the homepage](/v1/docs/#UUID-3276a42f-2d6d-76d5-b3ed-1aca413e0160) **See how you'll close the month or quarter** Forecast more accurately knowing where you'll land based on actual sales, weighted pipeline, and expected deals calculated from your historical data. [Learn more](/v1/docs/analyze-see-forecast-projection#UUID-26f87407-a819-baa4-2a09-9e9efe27ba41) **New recording assistant email address** Using the Gong assistant (assistant@gong.io) to record meetings manually? Starting April 17, your company will have a unique, company-specific Gong assistant email address. Contact your admin to get your new address. The old one will continue to work through July 2023. [Learn more](/v1/docs/record-meetings-with-the-gong-assistant#UUID-7413d01c-690e-12e6-e10e-e3b17860eb4e) **Use HubSpot as a data hub for all communication** You can now use HubSpot as a data hub for all your customer communications by exporting your emails to HubSpot. In the HubSpot Integration page, you can configure whether to only export emails written using the Gong email composer or all emails in your system, as well as choosing which teams’ emails to export. [Learn more](/v1/docs/sync-emails-to-hubspot#UUID-6f5f2351-ad8c-75e2-7a2d-b1bc3c9ee9c8) **And also:** - **Customize your company pre-call emails:** Make it easier for prospects and customers to recognize your pre-call emails with more customization options: Add your company logo and customize the text. [Read more](/v1/docs/enable-pre-call-emails#UUID-c73a4b2d-bb2a-ddf3-5911-f446471c273b) - **Using multiple instance of Gong?** You can now switch between them easily, directly from your main account. [Learn more](/v1/docs/enable-log-in-to-multiple-gong-instances#UUID-6998ec1b-2a19-7c26-7d4c-c5bfbbc38b74) **March 2023** **Keep Forecast accurate when the team changes** We now support target attainment allocation for people moving between teams or leaving the company (even mid-cycle/period). New labels next to avatars indicate inactive users and anyone who is new to the team or moved between teams in both the Forecast and Progress tabs. [Analyze: Drill into your forecast numbers](/v1/docs/analyze-drill-into-your-forecast-numbers#UUID-40d2f643-1439-890a-59cd-0a7adc3cbb03) **Improved Italian transcripts** Thanks to our new, in-house speech-to-text model, your Italian-speaking teams now have a smoother, more accurate reading and searching experience; one that's above industry standards. [Learn more](/v1/docs/what-languages-are-supported-in-gong) **Get the right people engaged in your deal** You may need to reach out to more contacts in order to move your deal forward. Gong now provides recommendations for contacts who may be missing from the deal. See the recommended contacts in the CONTACTS tab of the deal panel (click Contacts column in Deals > Pipeline). Gong has partnered with Apollo, Cognism, and LeadIQ to provide email and phone details for the recommended contacts. [Learn more](/v1/docs/faqs-for-recommended-contacts) **Improved experience for seeing contacts engaged in your deals** You can now easily see how many prospect contacts are actively engaged in your deal in the new Contacts column in Deals > Pipeline. The Contacts column displays the number of people who engaged in the deal in the last 21 days. [Learn more](/v1/docs/explainer-deal-intelligence) **Update deals in Gong and we'll sync to HubSpot** Update deal fields directly in your deal board as you inspect your deals. They'll automatically sync to your CRM, meaning you maintain immaculate CRM hygiene, and your deal-forecast reports will reflect exact deal data and yield accurate numbers.Check out the [Edit values in the board section in Use deal boards](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2). **See how your employees benefit from Gong** We’ve improved the Usage report to give you a more detailed picture of how your employees use Gong in their day to day work. We changed the name of the report to the Utilization report and it includes an option to generate a summarized or a detailed report. The summarized report gives you an overall picture of how your company benefits from its Gong seats, while the detailed report shows how your employees are using all different areas of Gong. [Learn more](/v1/docs/create-utilization-report#UUID-953914e3-08c4-cb1b-8828-ff719f555d66) **Improved red flag warnings** We've improved the accuracy of **red flag warnings** so that they do a better job flagging when deals may be going south. We've improved the underlying AI model, relabelled emails from real deals, and enabled more types of red flags, including delay, frustration and anger. [Learn more](/v1/docs/explainer-how-we-identify-red-flags#UUID-8b78da34-b7ba-e605-c798-df3c31546639) **February 2023** **Track your team’s email responsiveness** Get real data on your team’s email activity and responsiveness in the new Responsiveness tab on the Insights > Team page. Here you can see your team’s response rate and who in your team responds promptly to emails. Identify coaching opportunities so you can get better win rates. [Learn more](/v1/docs/analyze-team-performance#UUID-cee2053f-a3f8-4658-bf5b-6592c2177f41) **Improved usability in our new Home page** It's now easier to locate calls and places in deal conversations that need attention: - Find your recent and saved calls with handy quick actions in the **Conversations** area. - Easily review items needing attention in the **Collaboration** area. [Find out exactly what changed](/v1/docs/#UUID-bf551db4-6868-ebd0-b342-6c7a8661988b) **Forecast for custom dates and amounts** Tailor your forecasting process to each line of business by picking a custom deal date and/or amount per forecast board. For example, your sales teams can forecast according to deal close dates and total ARR, while your renewal/CS teams can forecast for renewal dates and renewal ARR.Date and amount fields are imported from your CRM. [Learn more](/v1/docs/set-up-forecast-boards#UUID-171cea27-dc51-457b-aec7-ef6bd7d8cbe0) **Connect multiple telephony systems** We now support connecting more than one instance of the same telephony system provider in your Gong account - [find out what telephony systems we support](/v1/docs/supported-telephony-systems#UUID-1d5b3391-7736-227c-abe5-a91cf144f8a7).We also updated & improved the look of the telephony system settings area. **Exclude import of emails to and from public domains** You can now make sure Gong doesn't import any email sent to or received from an address with a public domain, such as gmail.com, hotmail.com, and so on. **And also:** - **Forecasting and pipeline reviews improved for HubSpot users**: HubSpot data such as deals, companies, and contacts are now imported to Gong more quickly and accurately, making it easier to use Forecast and pipeline management. - **Mixmax integration**: You can now import calls made from the Mixmax Dialer so that your telephony system calls will appear together with all other customer communications using Gong's integration with Mixmax. [Learn more](https://integrations.gong.io/integrations/mixmax) - **Dock Integration**: You can now share Gong calls in a Dock workspace to keep your customers and sales reps aligned using Gong's integration with Dock. [Learn more](https://integrations.gong.io/integrations/dock) - **New navigation for forecast progress**: The forecast tab is now named **Forecast updates** to better reflect the new capabilities in Forecast. The Progress tab is now named **Trends**, and the graph which displays changes in the forecast category now has its own **Changes** tab. [Learn more](/v1/docs/analyze-monitor-forecast-trends#UUID-e579c5ac-02c1-3aa8-214f-713f518cac57) - **Improved forecast trend graph**: See which deals are moving through your pipeline. Now you can click on the trends graph to view which deals are in each forecast category for each week in the selected time period. [Learn more](/v1/docs/analyze-monitor-forecast-trends#UUID-e579c5ac-02c1-3aa8-214f-713f518cac57) **January 2023** **Track your team’s email responsiveness** Get real data on your team’s email activity and responsiveness in the new Responsiveness tab on the Insights > Team page. Here you can see your team’s response rate and who in your team responds promptly to emails. Identify coaching opportunities so you can get better win rates. [Learn more](/v1/docs/analyze-team-performance) **Forecast for each line of business** Gong Forecast now support multiple forecast boards so you can create forecast boards for different businesses or geographies to separate your line of business forecasts. Use multiple filters to better break down deals shown per forecast category to include only the relevant deals per board. [Learn more](/v1/docs/reality-based-forecasting#UUID-e476f238-2936-1b1c-7a21-7316accc98bc) **Get your CRM data in Gong in minutes** We have significantly improved the process for syncing your CRM data with Gong, so that in most cases, instead of taking several hours, it will now take less than 30 minutes. [Learn more](/v1/docs/syncing-your-crm-data-to-gong) **Improved Portuguese and Dutch transcripts** Thanks to our new, in-house speech-to-text model, your Portuguese (Brazil) and Dutch-speaking teams now have a smoother, more accurate reading and searching experience, one that's above industry standards. [Read more](/v1/docs/what-languages-are-supported-in-gong#UUID-63de8c98-0def-4cca-1e48-308df8616beb) **New assist: No next meeting** Had a call with a prospect and didn’t schedule a next meeting? We’ve got your back! The no next meeting assist lets you know if there’s no meeting scheduled, so it’s easy for you to take action quickly. [Find out more](/v1/docs/#UUID-7f93b84c-23d7-c7fd-329f-293deb6a729d) **Get daily Slack notifications about open assists** Stay on top of your to-do list with Slack notifications about open assists from the past 24 hours. [Learn more](/v1/docs/#UUID-903a0e38-4825-08f8-8214-9d06e5c3a24a) **Meeting follow-up assist: Now for non-recorded meetings, too** The meeting follow-up assist reminds you to keep the conversation moving, even after meetings that aren't recorded. It'll provide you with suggested email text so you can follow up with your prospects quickly and easily. [Get more info](/v1/docs/#UUID-1bbd8419-ca12-e5b7-fb39-bf0f205dad9d) **Filter deals by opportunity record type** Filter deal boards and forecasts by opportunity record type, so it’s easier to hone in on the deals you want, according to specific lines of business. [Learn more about deal boards](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) **Set non-currency numbers as amounts in deal boards** Sum up the value of deals in a deal board according to numeric values that aren’t currencies. For example, calculate according to the number of seats, units, subscriptions, and more. [Learn more about deal boards](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) **Export forecast numbers - improvements** For revenue team members, we improved the CSV export. The exported forecast now contains consolidated notes on different months in auto-calculated quarters, shows end-of-month numbers for closed-won and open deals, and a new column showing the period and the year. [Read all about it](/v1/docs/analyze-export-forecast-numbers#UUID-217d8a25-21e2-d26c-f6ac-23966d62dd69) **And also:** - **Choose the HubSpot object to export calls to**: If you sync your calendar meetings to HubSpot you may get duplicate meeting objects when you export your Gong calls as meetings. To avoid this duplication, you can now choose to export your calls as a note or a call in HubSpot. [Learn more](/v1/docs/sync-calls-and-meetings-to-hubspot) - **Choose which CRM fields you see when you filter calls:** When searching for specific calls, you can now customize which CRM fields you see in the results. [Learn more about filtering for calls](/v1/docs/search-for-calls#UUID-c9df219b-102e-9768-29c7-40a769d0aee1) - **More ways to get smart tracker data:** Using smart trackers to identify when concepts are discussed in your calls? You can now view results via the Calls API, and download them in the call CSV. [More about smart trackers](/v1/docs/create-smart-trackers#UUID-995cc322-26b0-b83e-e510-be79cd6235c7) - **Get smart tracker data in Gong for Salesforce**: For a deeper understanding of how smart tracker mentions affect your Salesforce opportunities, smart tracker data is now exported in the Gong for Salesforce app. This does not require upgrading the app. [Learn more](/v1/docs/set-up-gong-to-export-conversation-data-to-salesforce#UUID-3636a0e3-8cef-fa4b-25ae-eefade1f894e) - **Update your CRM while listening to a call**: Save time updating your CRM with quick access directly from any call page. Take down any important details without having to open up another tab or window. [Learn more](/v1/docs/update-deal-information-in-your-crm-from-engage#UUID-7ee59a0c-bc2b-eb52-86b8-90762743daa4) - **Getware integration**: You can now get product insights from your sales calls by using Gong's integration with Getware. [Learn more](https://integrations.gong.io/integrations/getware) - **Fabius integration**: You can now analyze your Gong recordings to identify cases where your reps conversations don't align with your sales methodology, by using Gong's integration with Fabius. [Learn more](https://integrations.gong.io/integrations/fabius) - **Consent page: Protected static links transition period**: Tech admins can now set up a transition period of 90 days to ensure existing meetings aren't affected when moving to protected static links. [More on this](/v1/docs/consent-page-link-types#UUID-7888fd87-1310-ca26-07a3-e642d070aee4) - **Track important metrics in Progress**: To get a more complete picture of what's actually happening when monitoring your forecast progress, the Progress tab now includes the current status of your team’s target attainment, coverage, and forecast. [Learn more](/v1/docs/analyze-monitor-forecast-trends#UUID-e579c5ac-02c1-3aa8-214f-713f518cac57) ****2022**** **December 2022** **Craft your best emails faster with the Gong email composer** Save time with templates and on-the-spot inspiration from your teammates. Make sure the right people and topics are covered with deal context at your fingertips, and track opens and link clicks to inform your next steps. [Learn more](https://help.gong.io/document/preview/26047#UUID-da1cc741-5fa5-1f73-fee7-93d569ccba57) **Get inspired by your teammates' emails** Search for and browse emails you and your team members have sent, right next to the email you're working on. That way you can reuse what works for you and your team instead of starting from scratch. [Learn more](https://help.gong.io/document/preview/26047#UUID-da1cc741-5fa5-1f73-fee7-93d569ccba57) **Write emails from more places in Gong** You can now write emails from the activity timeline, when viewing contact details, and more places. This lets you react to new activity right away. [Learn more](https://help.gong.io/document/preview/26047#UUID-da1cc741-5fa5-1f73-fee7-93d569ccba57) **Salesforce as a hub for all customer communications** Use Salesforce as a data hub for all your customer communications by pushing your emails to Salesforce. You can customise which emails are exported to Salesforce such as which teams' emails should be sent. Once emails appear in Salesforce, you can see the export details in the new Activity dashboard. [Learn more](https://help.gong.io/hc/en-us/articles/4404985615245) **Add your own to-dos in Engage** Plan next steps with your own to-dos for each deal, in addition to the assists you get from Gong. Set due dates to stay on top of exactly what you need to do and when. [Learn more](https://help.gong.io/document/preview/30803#UUID-b6d352ce-566a-30e9-4128-d61ea65a362d) **Zoom Phone SMS in deal activity** Enjoy a fuller picture of conversations on deals - we now include your Zoom Phone SMS chats in activity timelines. [Add the Zoom Phone (SMS) integration](https://help.gong.io/hc/articles/7621363454477#UUID-7bcab759-32c6-35ac-d1cc-572c51558edf) **Choose from more question types in scorecards** Tailor scorecard questions to your coaching style. You can set your own custom numerical ranges between 0 and 10, use single or multiple selectors, plus open-ended and yes/no questions. [Learn more](https://help.gong.io/hc/articles/360028270852#UUID-56c2b114-7a01-9c4b-32eb-be9aac4772fc) **Forecast with greater precision** Filter the deals included in your forecast columns by adding additional CRM fields and values. Enjoy greater flexibility in setting up the target attainment, coverage, and categories columns, for example in order to be able to capture only the deals for a certain line of business. [Find out more](https://help.gong.io/hc/articles/5459551262093#UUID-171cea27-dc51-457b-aec7-ef6bd7d8cbe0) **Customize deal dates on deal boards** Set the dates on your deal boards to suit your team's specific needs. For example, sales teams can view deals according to deal close dates and CS teams can view deals according to renewal dates. Date fields are imported from your CRM. [Learn more](https://help.gong.io/hc/articles/360043393071#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) **Customize amounts on deal boards** Teams across your org can view their pipeline revenue to reflect specific team needs. For example, legacy sales teams can view revenue based on Total ARR and renewal sales teams can view revenue based on Renewal ARR. Amount fields are imported from your CRM. [Learn more](https://help.gong.io/hc/articles/360043393071#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) **Quickly track deal movement and revenue changes inside the pipeline** Managers and reps can get at-a-glance insight into deal movement and revenue changes. Work with arrow indicators and smart tooltips to see positive or negative change info inside each deal. Change info is based on Forecast Category, Stage, Close Date and Amount CRM fields. [Learn more](https://help.gong.io/hc/en-us/articles/6976253132557) **Get early insight into your next month or quarter** View current weekly trends leading up to your next month’s or quarter’s pipeline. This new view lets you analyze current quarter trends for deals expected to close in the future. [Learn more](https://help.gong.io/hc/en-us/articles/6976253132557) **And also**: - **Restrict the calls you share with customers:** Control who has access to the calls you share outside your org by restricting access to specific people. [Learn more](https://help.gong.io/hc/articles/4411067136653#UUID-6d9850fe-4288-7a6a-deb3-deff2df7bd5c) - **DealHub Integration**: You can now see DealHub events such as signed contracts or DealRoom views in the Gong account timeline and in Gong Engage using Gong's integration with DealHub. [Learn more.](https://integrations.gong.io/integrations/dealhub) - **Enterpret Integration**: Get summaries and categorized feedback on your customer calls with Gong's new Enterpret integration. [Learn more](https://integrations.gong.io/integrations/enterpret) - **New permissions for access to Insights data and pages**: To enable you to guarantee data privacy and to comply with any regulations, tech admins can now allow or restrict access to the Insights data and pages. In the permissions profile you can set which users can access the Insights pages (Team, Initiatives and Market), and you can determine which data is available to them. [Learn more](https://help.gong.io/hc/en-us/articles/8844433810445-Available-permission-settings) - **Enrich Salesforce with more Gong data**: To make more data available in Salesforce, we've added two flow templates which add the contact role for participants in calls associated with a primary opportunity and adds the competitors to the main competitors field for an opportunity. [Learn more](https://help.gong.io/hc/en-us/articles/8591831221901) **November 2022** **New navigation** We've updated the main tabs in Gong to improve your navigation experience and help you get the most value out of your Gong journey. You can now find all your calls, including your library, in the Conversations tab, check out all things related to stats, initiatives, and insights in the new Insights tab, and see all your coaching and scorecards metrics in the new Coaching tab. Learn more [here](https://help.gong.io/document/preview/56932#UUID-718d90aa-8304-3fd1-9cb6-c8067f585e98) **Get improved visibility with Engage Manager View** Engage Manager View makes it easier for managers to coach effectively by giving them visibility into their team’s assists, the recommended daily tasks that empower your reps' deal-winning moves. [Learn more](https://help.gong.io/document/preview/57305#UUID-9a8e7bdd-e5e7-a706-21b2-033797c94a62) **Engagement events: Now in Engage** Get better visibility into what’s going on in your deals, with engagement events in Engage Hub. See when contacts sign documents, register for courses, and more. [Learn more](https://help.gong.io/hc/articles/7839132384013#UUID-822e5e21-c07b-bbfa-bdca-30dbdef59625) **Create your own company topics - in any language** We’ve made it easy for you to create call topics that reflect the unique subjects being discussed in your company, in any language. Connect with your CSM to set up topic models and then leverage your business insight to assign custom topic names. Topic naming should be carried out by business admins. [Learn more](https://help.gong.io/hc/articles/15817042697613#UUID-73824570-24f6-e2fb-abee-3309134fb639). **Improved library experience** We improved the library experience to help you easily organize, manage, and find calls. Now you can use Your Library folders to store private calls, share folders and streams relevant to specific teams or members, and easily view folders shared with you. Use the Company Library for call content visible to all teams, for example for onboarding or training. [Learn more](https://help.gong.io/hc/articles/360028271352#UUID-398dd445-7363-d095-857e-80b2d78a41e0) **Improved French transcripts** Thanks to our new, in-house speech-to-text model, your French-speaking teams now have a smoother, more accurate reading and searching experience, one that's above industry standards. [Learn more](https://help.gong.io/hc/articles/360041931991#UUID-63de8c98-0def-4cca-1e48-308df8616beb) about supported languages in Gong. **Delete meetings not set to be recorded** You can now delete meetings you hosted or participated in, via the [Activity tab](https://help.gong.io/hc/articles/360059975692#UUID-55cd4908-2af4-31ea-64aa-78d542eedffa) to remove them from Gong. [Learn more](https://help.gong.io/hc/articles/6257879289101#UUID-43a3835b-7438-5276-e0ec-03e57de29847) **A fresh way to create and edit deal boards** We improved the look and feel of the deal board settings, for a more intuitive and cleaner experience. [Learn how to configure deal boards](https://help.gong.io/hc/articles/360043393071#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) **See your past deal activity from the first day** For our onboarding customers, we now import all customer facing meetings from the past year to give you a rich and comprehensive view of your deals from day 1. [See deal activity in Gong](https://help.gong.io/hc/articles/7839132384013#UUID-822e5e21-c07b-bbfa-bdca-30dbdef59625) **And also:** - **Protect static meeting links** - When using the consent page, you can protect static links with a unique token to avert meeting "bombing" and other unwanted intrusions. Turn on protected static links: [Enable the Gong consent page](https://help.gong.io/hc/articles/360043528331#UUID-a36e1c5c-9b93-d55e-78f9-23f209b817bc) Learn about static links: [Consent page link types](https://help.gong.io/hc/articles/4413348719117#UUID-7888fd87-1310-ca26-07a3-e642d070aee4) - **Manage consent settings in profiles** - Consent settings are now managed exclusively in profiles. If you haven't switched from global settings to profiles yet, we made this switch for you, and your global consent settings are now used as your default profile, assigned to the same people. The difference is that now you can add more profiles with different settings and assign them to different teams to make sure everyone is getting recording consent according to local legislation. [Learn more](https://help.gong.io/hc/articles/360043528291#UUID-2592bd65-6a57-715a-e0ba-3cf6436b8a3c). - **Get notified when calls fail to push to Salesforce**: Gong now periodically checks for issues when exporting calls to Salesforce and, if needed, sends an email with a detailed error message so you can locate the source of the problem, correct it and then push the failed conversations to Salesforce again. [Learn more](https://help.gong.io/hc/articles/4419629131021#UUID-9ca34cb6-f632-71e3-dd09-88fe747eb34f) - **Glean integration**: You can now search your Gong calls to find exactly what you need and discover the things you should know using the Glean search engine. [Learn more](https://integrations.gong.io/integrations/glean) - **StoryDoc integration**: You can now see customer activity, such as when they start and finish a presentation, in the Gong account timeline and Gong Engage using Storydoc. [Learn more](https://integrations.gong.io/integrations/storydoc) **October 2022** **Smart trackers: Find concepts in your calls, said in ways you didn’t expect** Smart trackers are user-trainable AI models that identify and surface concepts in calls. Train them to help you spot risks, replicate best practices, and ensure the success of your initiatives. [Learn more about Smart Trackers](https://help.gong.io/hc/articles/360028270572#UUID-14402e5c-f58b-01ec-5197-9fb109e66b73). **Ensure your big bets pay off with Initiative boards** Initiative boards give you visibility into who’s adopting initiatives. Track individuals or teams, follow trends over time, and see how your pipeline is affected, so you can course-correct effectively. [Learn more](https://help.gong.io/hc/articles/10598978124301#UUID-486233bf-7f43-f3ae-12e6-c3734e38a3e2) **Keep your CRM up-to-date easily with Engage's CRM Updater** Add the CRM fields that interest you most and update them directly in Gong Engage, enabling you to keep your CRM up-to-date, easily and quickly. Currently available for Salesforce only. [Learn more](https://help.gong.io/document/preview/56819#UUID-1d5d1686-bd5f-5d57-9406-e3a33cb5d8b8) **Engage, now for Hubspot users** Gong Engage, Gong’s virtual AI-powered assistant, is now available to HubSpot users who’ve integrated their CRM and import emails. With Engage, you and your reps can close more deals faster, create raving fans, and save time. [Learn more](https://help.gong.io/document/preview/23051#UUID-903a0e38-4825-08f8-8214-9d06e5c3a24a) **Smarter activity association** We made significant improvements to our new smart activity association mechanism - see the association per deal in Calls, Account, and Deals pages - and it's easier to change the association there if you need to. Admins - You can now enable the new smart association for your company in your CRM settings page ([Salesforce](https://help.gong.io/hc/articles/360037998092#UUID-04dd6693-21dc-7f77-ea15-98505ee95285) / [HubSpot](https://help.gong.io/hc/articles/360028568551#UUID-e1cda70f-2745-51de-f6af-d3839648f1f5)). [Read all about how we associate activities to accounts and deals](https://help.gong.io/hc/articles/4815696533389#UUID-ef8fb59d-2e8e-095b-23a7-b19fbac2f4fa) **Improved snippet creation** Create snippets from the call timeline or the transcript. Your selection is synchronized as you select from either location. [Learn how to create a snippet](https://help.gong.io/hc/articles/9755062558349#UUID-ac28d138-53e7-316b-a1dc-c55251fb0ba4) **Connect multiple Gong instances to one Zoom account** Enterprise customers can now connect different Gong accounts to one Zoom account, meaning all your reps can enjoy all the advantages of the Zoom integration, such as native Zoom recording, dynamic links to the consent page, and more, in all your Gong instances. **See pipeline trends** The pipeline trend chart now includes all your forecast categories in a stacked chart, so you can easily see deal progress in actual sales, understand what your pipeline coverage is in each forecast category, and validate your team's numbers against reality. We also improved how the trend chart handles missing forecasts. [Monitor forecast progress](https://help.gong.io/hc/articles/6976253132557#UUID-e579c5ac-02c1-3aa8-214f-713f518cac57) **Search for anything, better than before** We’ve updated the search in the top navigation bar to give you more functionality and an improved user experience. See recent searches, more search suggestions per section, use hashtag searches, and more. All designed to give you an easier, smoother search experience. [Learn more](https://help.gong.io/hc/articles/7452316863245#UUID-71de8383-880d-d7ed-ec12-dec858228f84) **Quickly identify coaching opportunities** Go straight to **who** needs you, and **where**, in our improved Coaching Inbox. See open feedback requests, your past coaching activity, and easily get to a filtered list of each rep’s calls. No matter how you coach, effortlessly stay on top of it in your new home for coaching. [Get to know the Coaching Inbox](https://help.gong.io/hc/articles/360047538811#UUID-db700ee1-054c-eb11-de29-bd408f57f196) **And also:** - **Keep sensitive deal information confidential** You can now restrict access to confidential deal information by permission profile. Control who sees what by person and team, and make sure that crucial information stays on a strictly need-to-know basis. [Stop people from seeing things they shouldn't](https://help.gong.io/hc/articles/8844433810445#UUID-696eb44e-2a21-0767-40d9-95ba17652a42). - **Gain consent per meeting in a recurring series** When using dynamic links to the consent page, participant consent no longer affects all events in a series. The consent given (or not) only applies to the meeting the participant is accessing at the time of giving or denying their consent. Behind the scenes, we now treat each meeting as a separate event, which means participants are asked to give their consent for each meeting, as expected. [All your questions answered](https://help.gong.io/hc/articles/360043528371#UUID-4fdc16f0-1684-ec6d-a2ad-aabce4d90c54). - **Faster import for Twilio Flex calls** Calls recorded on Twilio Flex are now brought into Gong within a few hours, removing the 48 hour latency limitation. [More flexible](https://help.gong.io/hc/articles/360056471171#UUID-7395ef4f-35c3-9d9d-cce5-0c6d445d62b9). - **Improved action item model** The AI model that highlights action items in calls, emails, and assists is new and improved, for fewer false positives and more action-item related moments. [Learn more](https://help.gong.io/hc/articles/360049938431#UUID-b7fe0173-634d-9dfb-787d-4115f9773797) **September 2022** **Improved German and Spanish transcripts** Thanks to new, in-house speech-to-text models your German and Spanish speaking teams have a smoother, more accurate reading and searching experience that's above industry standards. [Learn more](https://help.gong.io/hc/articles/360041931991#UUID-63de8c98-0def-4cca-1e48-308df8616beb) **See non-recorded calls on the mobile app** Meetings that are set up without scheduled recordings can now be seen on your Gong mobile app. [Learn more](https://help.gong.io/hc/articles/6257879289101#UUID-43a3835b-7438-5276-e0ec-03e57de29847) **Find calls quickly and easily with the revamped Calls page** With improved performance, a customizable search panel, and newly searchable filters, it’s easier and quicker to find the calls you're looking for. [Learn more](https://help.gong.io/hc/articles/360028271172#UUID-c9df219b-102e-9768-29c7-40a769d0aee1) **And also:** - **Enable Us integration** Find and select Gong meeting recordings to share in your digital sales rooms. View a list of your Gong recordings, select a desired recording, and immediately share it with your potential customers. [Learn more](https://integrations.gong.io/integrations/enable-us) - **Workato integration update** Workato lets users create custom workflows between Gong and enterprise applications for sales and go-to-market teams. In this update, users can push engagement events from applications directly to the Gong activity timeline, without the need to code. [Learn more](https://integrations.gong.io/integrations/workato) - **Trelica integration** You can now automatically add new sales team members to Gong, highlight usage, and off-board staff when they change roles or leave the organization, using Trelica. [Learn more](https://integrations.gong.io/integrations/trelica) - **Assists on call pages, for quicker follow-up** When you have open assists associated with a specific call, now you’ll see them right on the call page. This enables you to respond from right where you are for a smoother, easier workflow. [Learn more about Engage](https://help.gong.io/document/preview/23103#UUID-a6f6a879-44fe-47fc-1db3-2f1277861409) **August 2022** **Send better emails via Gong with templates** Follow up with prospects directly in Gong using templates. Choose from ready-made templates or create your own. Add variables to your templates to save you time and ensure that the emails you send are always in context. When you send emails via Gong, their stats are automatically tracked, which means you'll know when your emails are opened and when their links are clicked. [Learn more](https://help.gong.io/document/preview/34361#UUID-a7aed8d4-6c89-4d08-0b31-eb34d548425e) **Customize consent settings per team** Consent requirements vary between different regions and different teams, and you need the flexibility to make sure your all reps capture consent on every call. Introducing consent profiles: configure consent page settings on a profile level, and assign different profiles to different people and teams, as needed. Some examples of how you can use consent profiles: - Enable the consent page for Zoom on one profile and on Google Meet in another profile - Set the EMEA team to have the "Join but don't record" (opt out) button and the US team to only have "Join the call" (opt in) button - Set the consent page logo, company name, and text for a subsidiary working in a different workspace - Disable the consent page for some teams [Switch to consent profiles today](https://help.gong.io/document/preview/27460#UUID-a3f23ce8-2f9d-248a-ebf7-81479ca699ed)! Also part of this release: the [audio prompt](https://help.gong.io/hc/articles/360043090552#UUID-3735b693-1963-76d4-b632-eccf600f679a) and [pre-call email](https://help.gong.io/hc/articles/360043528351#UUID-c73a4b2d-bb2a-ddf3-5911-f446471c273b) are now supported in multiple languages! **See changes over time per forecast category** See the deals that moved in or out of each forecast category, impacting the total value of deals. Drill into individual deals to quickly understand which deals influenced your forecast, and how your forecast and pipeline changed over time. See [Changes over time](https://help.gong.io/hc/articles/6976253132557#UUID-e579c5ac-02c1-3aa8-214f-713f518cac57) and [learn about change reasons](https://help.gong.io/document/preview/34139#UUID-b08a8e9b-4db8-27de-67f6-854360d80fe5). **Enable.us integration** Book meetings in Chili Piper and provide a link that redirects your meeting participants directly to the Gong Recording consent page, so you don't need to worry about recording consent. [Read more](https://integrations.gong.io/integrations/chili-piper) **And also:** - **Improved activity association** - Our new association method maps emails to deals, and accurately associates activities to the right deal when there are multiple deals in an account. [Read more](https://help.gong.io/hc/articles/4815696533389#UUID-ef8fb59d-2e8e-095b-23a7-b19fbac2f4fa) - **Gong URL update** - Your Gong URL will be automatically assigned a unique URL prefix. The new URL format is: https://[unique-prefix].app.gong.io/. This change will roll out in the next few weeks. No action is required by you. Your current Gong URL (https://app.gong.io/) will still work, and when accessed will redirect to the new instance with the unique name. For more information contact your CSM. - **DataGrail integration** - DataGrail customers can now detect consumer data that is collected and stored in Gong to quickly process DSRs (access, delete, and do-not-sell requests), and comply with global privacy regulations such as GDPR, CCPA, and CPRA. [Read more](https://integrations.gong.io/integrations/datagrail) **July 2022** **More languages in Gong** You can now get Gong transcripts, insights, and intelligence in 50+ new languages. These are in addition to the 20 languages you already have! Make sure you [set your spoken languages](https://help.gong.io/hc/articles/7450319502093#UUID-96bd67b2-1a6e-33af-149b-9a18f91a43ee) so that you can take advantage of the new languages. [Learn more](https://help.gong.io/hc/articles/360041931991#UUID-63de8c98-0def-4cca-1e48-308df8616beb) **Call Status report** Generate a Call Status report to see how many calls were recorded, skipped, or canceled over a given time frame. Use the report findings to gauge adoption rates to Gong. [Learn more](https://help.gong.io/hc/en-us/articles/6626675710093-Create-a-Call-status-report) **New Reports section** Admins with permission to download CSV reports can now access admin usage reports, call status reports, and contacts reports directly from the new [Reports section](https://help.gong.io/hc/en-us/articles/4415390460173-Create-Usage-report) in the Company Settings page. Note that the contacts reports are in limited availability only. **Improved Usage report** You can now generate a Usage report to see how often teams visit the Deals page. Use the report findings to gauge a team’s adoption rates to the Deals page. [Learn more](https://help.gong.io/hc/en-us/articles/4415390460173-Create-Usage-report) **Create custom support URL** Tech admins managing Enterprise accounts can now create a custom support ticketing URL, accessible from the Gong Help menu. Support issues and questions can be directed to this page. [Learn more](https://help.gong.io/hc/articles/7584143990925#UUID-ede91e1d-898b-17ae-2403-b6ecbdc280df) **And also:** - **Gong for Apple CarPlay** - Make the most of your next drive, and every drive after that by listening to Gong calls on Apple CarPlay. Access calls that are available on the mobile app, for example, your calls, team calls, company calls and calls marked as Listen Later. Gong on CarPlay is supported for iOS version 7.5.0 and above. [Learn more](https://help.gong.io/hc/articles/7584082376333#UUID-9de0f337-edc6-16bb-1e2e-0ab81e8657a1) - **Integration with JustCall** - Import JustCall telephony system calls into Gong to capture and analyze your call data. Calls made with JustCall are now included with other account activity. [Learn more](https://integrations.gong.io/integrations/justcall) **June 2022** **Recession, inflation, layoffs...what are your customers saying?** You may have heard these buzzwords lately and want to know how the current economic situation may impact churn and win rates for your business. Gong is leading with a solution that gives clarity across your sales ecosystem. - The [Market Insights](https://help.gong.io/hc/articles/10598970486925#UUID-f9452620-ac7d-b7a2-d9e9-026bed7eea45) board provides tools for sales ops and execs to make proactive decisions instead of responding to market shifts after they have happened. You can tap into the voice of your customers to understand trends, and drill down to the underlying data. - For insight into specific calls, reps and frontline managers can work with the new [Economic Pulse (by Gong) stream](https://help.gong.io/hc/articles/4409098575885#UUID-7cc2db6a-8cd9-353f-854e-05b92b751881). The stream collects calls where the economy was discussed by prospects. It was created using trackers generated by Gong, but tech and business admins can update the trackers to reflect specific business environments. - Because the economy is top of mind for many sales leaders now, Gong added managers in your organization as default subscribers to this stream. This means they'll get a weekly mail with calls hosted by members on their team when the economy was discussed. - Managers can unsubscribe directly from the mail or from the My Notifications page. **Introducing Gong Forecast** **Forecast based on what’s actually happening in your customer’s business** - Gong Forecast is the only solution that captures and understands what’s actually being mentioned across any customer interaction channel, including 100+ different integration systems. Customer interactions go beyond just phone calls, video calls, and emails. Gong Forecast uniquely surfaces data when customers interact with marketing content, sign contracts, complete NPS forms, and much more. **Make forecasting an experience that drives efficiency and productivity** - Forecasting is burdensome yet it’s one of the most critical processes that require an organization-wide commitment for you to be successful. Gong Forecast offers a superior user experience that gives you and your team the data along with pre-built calculations to quickly and accurately forecast with confidence. **Diagnose and specifically pinpoint why there are changes in your forecast** - Significant time is spent in forecast meetings, fact-finding, making assumptions, and defending calls. With Gong Forecast, you and your managers can not only see what has been forecasted but more importantly understand the “why” behind any changes. Easily identify which team contributed to the change and inspect every deal down to each customer interaction. Learn more: - [Gong Forecast from A-Z](https://help.gong.io/hc/articles/7117989439117#UUID-825eaa27-2e6f-42a6-ba18-ff1abb973d36) - [Get Gong Forecast](https://help.gong.io/hc/articles/7055315565069#UUID-b6706ab5-c11d-2422-dbde-38ded41ac021) **Integration with LinkedIn Sales Navigator** Get the full wealth of LinkedIn Sales Navigator info on any contact in your deal without leaving Gong. Now when you drill down into deals, you can enjoy all the contact information you need in the context of managing your pipeline.[Enable the integration](https://integrations.gong.io/integrations/linkedin-sales-navigator) and then [enjoy detailed contact info](https://help.gong.io/hc/articles/6855716602509#UUID-c5e853fd-8d27-63b7-46bb-310a952b139c)! **Enhanced sync with HubSpot Deals** As part of the integration with HubSpot, Gong now reflects deals that were either deleted or merged in the HubSpot CRM. [Learn more.](https://integrations.gong.io/integrations/hubspot-crm) **Engage on Mobile: Now on Android, too** Stay on top of your deals, even when you’re not at your desk, with assists on mobile. Already for iOS, and now on Android, too! We’ve added some functionalities and improved the UI for assists on iOS, too. Note that Gong Engage is in Beta. [Learn more.](https://help.gong.io/hc/articles/360036749571#UUID-0910c633-b905-c1c7-fdac-9653e652856e) **3-month visibility into meetings from Microsoft Office** Last month, we extended the capture of scheduled meetings from 2 weeks to 12 for Google calendars, now this extended visibility is supported for Office calendars too! See 3 months into the future in the [ACTIVITY tab](https://help.gong.io/hc/articles/360059975692#UUID-55cd4908-2af4-31ea-64aa-78d542eedffa), the account [activity timeline](https://help.gong.io/hc/articles/360028271292#UUID-c64506c5-7be3-7811-ca7b-6fca1910ca28), and in [Drivers](https://help.gong.io/hc/articles/360055454111#UUID-297f5be0-54ab-051e-7d48-692c4a5eccad). **Seat naming now reflects your Gong plan** Team member seat names now reflect the Gong plan your organization purchased. This means for example if you're working with an Enterprise plan, the Team Members page displays Enterprise seats for all team members. Learn more about [Plans and seats](https://help.gong.io/hc/articles/13945428610189#UUID-108be9f7-04f8-1268-3260-c5135e811082). **And also:** - **Cancel recording for recurring meetings** - You can now cancel recording for all future meetings in a series in one click. [Learn more](https://help.gong.io/hc/articles/360042204551#UUID-a9c799ee-c028-cf87-c4e7-7b79ed045af3) - **Ringover integration** - You can now import Ringover telephony system calls into Gong to capture and analyze your call data. Calls made with Ringover are now included with other account activity. [Learn more.](https://integrations.gong.io/integrations/ringover) - **Enhanced Clari integration** - Customers can now view Gong video calls and captured metadata in the Clari timeline. [Learn more.](https://integrations.gong.io/integrations/clari) - **Salesroom integration** - You can now import Salesroom calls to Gong to capture and analyze your call data. Calls made with Salesroom are now included with other account activity. [Learn more.](https://integrations.gong.io/integrations/salesroom) - **OpenPhone integration** -You can now import OpenPhone calls to Gong to capture and analyze your call data. Calls made with OpenPhone are now included with other account activity. [Learn more.](https://integrations.gong.io/integrations/openphone) - **Coda integration** - You can now sync data from Gong into a Coda doc as a table. From there you can use all of Coda's functionality to customize how you organize your Gong data. [Learn more.](https://integrations.gong.io/integrations/coda) - **Dooly integration** - Your Gong calls are now linked in Dooly's notes dashboard. Dooly’s integration with Gong brings together a rep’s call recordings and notes into one place so they can capture the full story surrounding a deal. [Learn more.](https://integrations.gong.io/integrations/dooly) **May 2022** **Capture all your meetings, even when not recorded** Gong can now capture meetings with CRM contacts that aren’t set to be recorded and show the meeting date in the Deals, Account, and Activity pages. These meetings include for example, on-site meetings, non-recorded video meeting, meetings with a missing URL, or meetings with an unsupported web conferencing provider. Having visibility into meetings set but not recorded gives you a more complete picture of deal activity. Set up Gong to capture non-recorded meetings through the company Connection Import Settings and in the team member Data Capture settings. [Learn more](https://help.gong.io/hc/en-us/articles/6257879289101-View-meetings-without-scheduled-recordings) **Integration with Gainsight** Organizations working with Gainsight can enhance their support and customer success experience by pulling Gong call data, trackers, notes, and action items into the Gainsight timeline. Learn more about the integration [here](https://integrations.gong.io/integrations/gainsight). **Integration with Crayon** The Crayon integration helps sellers win with targeted competitive insights delivered by Gong. Crayon users now have access to lists of competitors that prospects mentioned in Gong calls, along with links to the corresponding battlecards. Learn more about the integration [here](https://integrations.gong.io/integrations/crayon). **Provision users automatically from Microsoft Entra ID AD** We now support automatic provisioning with Microsoft Entra ID Active Directory. [Learn more](https://help.gong.io/hc/articles/4428710188045#UUID-2619cd44-8cda-bc7f-5c9d-9ab116486a74) **And also:** **Smoother transcripts for faster reading** - We’ve removed word repetitions from English transcripts so you have a smoother, faster reading experience. [Learn more](https://help.gong.io/hc/articles/360049472412#UUID-aa185fa3-a6e1-b390-fb1f-e00adeda7b17). **Get 3-month visibility into meeting schedules** - We extended the range of meetings that are captured from Google calendars to 3 months. Some of the places where you can see 3-month scheduling info are the Activity calendar and Account Activity Timeline, and in Deal Drivers to get more insight for No Next Calls. [Learn more](https://help.gong.io/hc/en-us/articles/360059975692-Intro-to-the-ACTIVITY-tab) **Easily review account info** - Account pages have been improved with simplified flows and a cleaner interface. It's now easier to see the active deal, navigate your timeline, and review your account activity. [Check it out!](https://help.gong.io/hc/articles/360028271292#UUID-c64506c5-7be3-7811-ca7b-6fca1910ca28) - The active deal is now shown in a prominent position in an uncluttered top bar and the account status now lives under the more menu ![Button____1_.png](https://help.gong.io/hc/article_attachments/25900502919181) - The account timeline is easier to scan, and calls are now shown at all zoom levels - The account activity panel has been revamped and is now consistent with what you see on the Deals page - Account comments are now collapsed by default, and we moved adding new comments to the activity more menu ![Button____1_.png](https://help.gong.io/hc/article_attachments/25900502919181) **Correct transcript language** - You can now reprocess a call in the correct language directly from the call page. This results in a new call transcription (not translation) and call insights and stats are also reprocessed. [Learn more](urn:resource:component:23987). **April 2022** **Send Engage emails directly from Gong** Save time and stay on top of your deals by sending assist-prompted emails directly from Gong. If the assist was triggered by a previous email (for example, an OOO reply) your new email is included in the existing thread.The email comes pre-populated with key info like recipients and call title, and suggested text, all of which you can edit freely. Both drafts and sent emails are saved in your email client, for easy reference and accessibility. [Read more about sending emails from assists](https://help.gong.io/document/preview/26048#UUID-3fa1eeec-9031-5e7d-615c-c46d7ff75300_UUID-3fa1eeec-9031-5e7d-615c-c46d7ff75300) **See your trackers in Deal insights** Measure how the mention of any tracker impacts win rates. Check out the 7th tracker [here](https://help.gong.io/hc/articles/360056844111#UUID-1b05e89d-3efb-7314-fe53-cf10529d9288). **Sign in with OneLogin OpenID Connect** - Enjoy an improved & seamless sign-in experience with OneLogin OpenID Connect. See [Set up OneLogin OpenID Connect authentication](https://help.gong.io/hc/articles/4466488860557#UUID-a9386867-fb31-317c-b172-4792090ae6a0). **Provision users with OneLogin** We now support automatic provisioning with OneLogin. [Find out how to set this up](https://help.gong.io/hc/articles/5280432039309#UUID-6558fe23-7a7a-9973-7179-8dad438af670). **And also:** - **Move around your call with Skip Forward** - Use the new skip forward button to move ahead in 15-second increments in your call. Previously you could only skip back or skip to the next person in the call. Read more [here](https://help.gong.io/hc/en-us/articles/360049472392-Move-around-within-the-call-recording). - **More control with new library permission** - The new library permission allows team members to add and archive calls from library folders, without allowing them to add and archive folders. This added granularity means more control over who can change the library structure. - **Know who’s viewing your calls** - The new default setting for sharing calls with customers requires customers to identify themselves by Google, LinkedIn or email. This gives you valuable data about who is viewing your calls. Read more about sharing calls with customers [here](https://help.gong.io/document/preview/18066#UUID-6852533a-0856-6056-3912-04c025b6a7f9). - **Integration with Comtura******- Customers leveraging Comtura can now automatically enrich Salesforce data with combined Gong and Comtura insights and intelligence. Read more [here](https://integrations.gong.io/integrations/comtura). **March 2022** **New Intro assist** One of the best ways you can ensure your prospect attends an intro meeting is by sending an introductory email beforehand. Now you'll get an assist that reminds you to send an[intro email](https://help.gong.io/document/preview/27834#UUID-d27092ea-89d8-25e5-53b9-8ae7f264080b) on the day before your first meeting with a prospect. **New Meeting Confirmation assist** Making sure your scheduled meetings are set to take place is important so you make the best use of your time and ensure that your pipeline keeps moving forward. The new [Meeting Confirmation assist](https://help.gong.io/document/preview/27836#UUID-179d1086-b383-db24-9a3d-bfe097e4a619) warns you if none of the required guests have accepted an upcoming meeting of yours. **Export team stats** Stay on top of your numbers! You can now download team stats data as CSV files. [Acquire the knowledge](https://help.gong.io/hc/articles/18156504226317#UUID-2a6f90cb-dc5f-be34-8556-9d129fa85ad7) **Sync calls to HubSpot** You can now easily sync your calls with HubSpot via the HubSpot integration page. [Find out more!](https://help.gong.io/hc/articles/4651003076237#UUID-29816b3e-4aa1-d19a-e67a-b72dcf833c9c) **Enriched meeting information** Stay on top of rep meetings - see more context per meeting in the Activity calendar. **Integration with Zapier** See engagement events from third party applications inside your Deals and Account activity timeline via Zapier. [I want this!](https://help.gong.io/hc/articles/360042061831#UUID-b094efc1-07c5-e0eb-78c3-fd4ae6d8d841) **Integration with Seismic** The Seismic integration for Gong ensures that your calls and storytelling materials are located in one place, associated with the CRM, and easily accessible. In addition, you'll be able to see shares and views of documents you share via Seismic in the Deals and Account activity timelines. [See in Gong Collective!](https://integrations.gong.io/integrations/seismic) **Integration with Vidyard** The Vidyard integration for Gong gives sales teams insight into how contacts engage with their videos. It helps reps to keep track of how in-flight deals are progressing to get more of them over the finish line. In addition, you'll be able to see shares and views of videos you share via Vidyard in the Deals and Account activity timelines. [See in Gong Collective!](https://integrations.gong.io/integrations/vidyard) **Integration with Highspot** Highspot and Gong’s native integration provides sales teams with a comprehensive view into buyer engagement and gives product marketing and enablement teams a scalable way to share best practices. In addition, you'll be able to see shares and views of documents you share via Highspot in the Deals and Account activity timelines. [See in Gong Collective!](https://integrations.gong.io/integrations/highspot) **And also:** - **Marked as Listened:**Distinguish between calls that you’ve listened to and those that you haven’t with the new “Listened” indication. Hover and see how long you listened and when, making it easier to choose which call to listen to next. - **Integration with Momentum:** Create customized sales workflows for your organization such as sharing Gong's calls with the right stakeholders, automatically creating tasks, and more. [See in Gong Collective](https://integrations.gong.io/integrations/momentum-io) - **Vonage Business Communications:** We now support Vonage Business Communications (VBC). [Learn how to connect.](https://help.gong.io/hc/articles/4674729633805#UUID-451fde44-9b35-6f32-b482-41972efff8d2) **February 2022** **Deals: View call shares & views and other activities** See even more types of activity on each deal. You can now see calls, including when they were shared and viewed, emails, AND activities from your favorite tech stack integrations. All displayed in the deal panel **ACTIVITY** tab, right in the context of your deal - [learn more](https://help.gong.io/hc/articles/360040690071#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2). **Use dynamic links to the Gong consent page with Microsoft Teams** Dynamic links, which provide improved security, are now supported for Microsoft Teams. When using dynamic links, dial-in info is also added to the meeting invite so that participants can still give their consent when dialing in to the meeting. Learn more: [Google Meet for consent](https://help.gong.io/hc/articles/360059282032#UUID-70f8f659-6035-833e-968a-a369b0e9c6cb) and [Consent page link types](https://help.gong.io/hc/articles/4413348719117#UUID-7888fd87-1310-ca26-07a3-e642d070aee4) for admins, and [Schedule a Microsoft Teams call with recording consent](https://help.gong.io/hc/articles/4410363978893#UUID-bec5fb9e-f88d-c819-7873-cb7d144dd233)for SDRs and reps. **Bring the public Zoom chat into Gong** If you're recording with the [native Zoom recorder](https://help.gong.io/hc/articles/360049132632#UUID-85dd1cc8-f637-ecfb-9f58-4d6e596d8936), have we got exciting news for you! The Zoom chat will now be brought into Gong for calls recorded natively. [Find out where to see it](https://help.gong.io/hc/articles/4421457742989#UUID-a993bb17-05b2-783f-f5ef-af3e3c5606b7). **Native Zoom recording for Zoom Pro Plans** Native Zoom recording is now available for our customers using Zoom Pro. Familiarize yourself about native Zoom recording [here](https://help.gong.io/hc/articles/360049132632#UUID-85dd1cc8-f637-ecfb-9f58-4d6e596d8936), and learn how to set this up for Zoom Pro [here](https://help.gong.io/document/preview/26669#UUID-5cb8b523-5193-ac3a-0b97-94abdb7c9360). **New assist: Nudge a Prospect** When you send a prospect an email, you want to make sure they've seen your email and have replied in a timely fashion. The [Nudge a Prospect](https://help.gong.io/document/preview/26103#UUID-41a6c6a7-fbe4-072c-1b82-f5a235a489c8) assist reminds you to reach out to a prospect if you haven't heard back from them. **And also:** **Integration with Proposify** - We now integrate with [Proposify](https://integrations.gong.io/integrations/proposify) and you'll be able to see shares and views of proposals you shared via Proposify, in the Activity timeline in Deals. **January 2022** **New assist - Back in Office** The [Back in office assist](https://help.gong.io/document/preview/26112#UUID-be79bffa-f9b6-342b-7ba1-755374d7d221) reminds you to follow up with a contact when you received an Out of Office message from them. You'll get a reminder when your prospect is back, based on the dates in their Out of Office message. **Make sensitive calls private** Ever had a call that only selected people should be able to access? You can now [make calls private](https://help.gong.io/hc/articles/4415107564557#UUID-078af9d6-c97e-2455-4702-f23edff9e112), which restricts access to call participants only. If needed, you can share it with additional people. This action is enabled by [permission profile](https://help.gong.io/hc/articles/360028272452#UUID-9fd36301-2166-f580-8bc7-d2b9b423f1fe). **Set who views email** Set a policy that defines who can read which emails. Uphold confidentiality by limiting access to emails based on your org hierarchy by permission profile. [Learn more](https://help.gong.io/hc/articles/360028272452#UUID-9fd36301-2166-f580-8bc7-d2b9b423f1fe). **Share a call internally via Slack** Share calls internally via Slack directly from [Share a call](https://help.gong.io/hc/articles/4411067136653#UUID-6d9850fe-4288-7a6a-deb3-deff2df7bd5c). It’s a smoother, quicker sharing experience: no need to copy a shareable link and post it on a Slack channel! **Number of folder listens** See the number of listens over the past month (and ever) on [library folders](https://help.gong.io/document/preview/15383#UUID-0b7d765b-f82c-9408-6a76-7959f5847468), so you can measure and track the usage of onboarding and training materials. **Slack notifications for Streams** Send Slack notifications automatically and immediately when calls are added to a stream. Great for teams who prefer Slack notifications to email. [All about streams](https://help.gong.io/hc/articles/4409098575885#UUID-7cc2db6a-8cd9-353f-854e-05b92b751881). **And also:** - **Updated Welcome emails** - Shorter, clearer, welcome emails for all levels of new users. Users are now prompted to complete their email and calendar connection in Gong with a direct link, so they start getting the most out of Gong quickly. ****2021**** **December 2021** **Assists Daily Digest** Assists now includes a Daily Digest. You'll get email and mobile notification with a summary of all your outstanding assists. You can select which digests you want to receive in My Notifications under your profile. **Admin usage report** You can now download a report with data on how people in your organization are using Gong in order to track adoption and usage. Easily export the usage data to CSV, and analyze license use and who's doing what in Gong. [Read all about it](/v1/docs/create-utilization-report#UUID-a5d67864-55ed-8bd1-9afe-c07a77507a19). **And also:** - [**Zoom app**](/v1/docs/gong-app-for-zoom#UUID-46a9468a-35f2-2d35-4249-b79ec3321583) - **Bookmark a point** - Bookmarking a point in a call lets you save important moments in your recording to review later. - **Comments on calls that weren't recorded** - Your comments are now saved in Gong even when recording was disabled for a call. - **Privacy policy improvements in the pre-call email** - You can now add a link to your privacy policy in the pre-call email, and send yourself a copy to see what the email looks like. [Learn how to add your privacy policy to the pre-call email](/v1/docs/enable-pre-call-emails#UUID-c73a4b2d-bb2a-ddf3-5911-f446471c273b). - **Calls shared with customers** - When sharing a call with customers, only you and your managers can see Shares & Views info. [Learn all about share](/v1/docs/share-a-call#UUID-6d9850fe-4288-7a6a-deb3-deff2df7bd5c). - **Streams filtered by comments** - You can now create a stream based on the comments filter. [Islands in the stream](/v1/docs/create-and-manage-streams#UUID-15b11c71-4a71-9e01-5d02-46993819656d). - **New languages** - We've added support for Danish, Afrikaans, and Thai. See [here](/v1/docs/what-languages-are-supported-in-gong#UUID-63de8c98-0def-4cca-1e48-308df8616beb) for a list of all supported languages. **November 2021** **Dynamic consent page links** Dynamic links, which provide improved security, are available when using the Gong calendar add-in and with an integration using the web conferencing system's API. Dial-in info is also added to the meeting invite when using dynamic links so that participants can still give their consent when dialing in to the meeting. Learn more: [About the Gong consent page](/v1/docs/about-the-gong-consent-page#UUID-b06ca3dd-2be3-4f69-2b50-75d331ae7389), [Consent page link types](/v1/docs/consent-page-link-types#UUID-7888fd87-1310-ca26-07a3-e642d070aee4), [Enable the Gong Consent page](/v1/docs/enable-the-gong-consent-page#UUID-a36e1c5c-9b93-d55e-78f9-23f209b817bc). **Voice identifier** Our new voice identifier helps us better identify who speak on mono telephony calls by leveraging a small sample of voice recordings per user. [Turn on voice identification](/v1/docs/enable-voice-identification#UUID-be2b4347-3532-f32c-ad70-55b3544eb65b) for your org and have [individuals opt in](/v1/docs/my-settings#UUID-dd6a6b02-f5c5-f52c-c9a9-f16a58a8b7e7) to have them identified. **Filter deal boards by custom range** Select custom date ranges to filter your deal board, and unlock the reality of your pipeline with a more granular view of your pipeline. Learn more [here](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2). **And also:** - **Search for field name when managing CRM fields** - You can now search for a specific CRM field by name per object. Learn how for [Salesforce](/v1/docs/set-import-of-salesforce-fields#UUID-6e3ec513-6f88-acf8-fb4e-362695ea7cf2) & [HubSpot](/v1/docs/set-import-of-hubspot-fields#UUID-387bb8ca-6098-9eb2-5217-edac0d1e6138). - **Consent page PMI links now auto-associated for Webex** - All Webex personal meeting room links are now automatically associated with the personal Gong consent page links. [Learn more](/v1/docs/consent-page-link-types#UUID-7888fd87-1310-ca26-07a3-e642d070aee4). - **Change processed call language** - Tech admins can now [change the language](/v1/docs/#UUID-0ecbc726-fe13-471f-72a8-b522fdfdb318) that a call was processed in. **October 2021** **Email response assist** If you want to keep your deals moving forward it's important that you get back to your prospects quickly when they email you. The **Keep the conversation going** Assists will help you make sure to never miss an important email. You'll only get assists for emails that warrant a response, so don't worry about getting spammed. Learn more about [About Gong Engage (previously Assist)](/v1/docs/#UUID-a6f6a879-44fe-47fc-1db3-2f1277861409) **Streams** Gong automatically finds calls based on your chosen criteria so you can build a library tailored to your team’s needs that's always up-to-date. Streams can be one-size-fits all, or personalized - one stream where everybody sees their own filter-matching calls. [Learn about streams](/v1/docs/all-about-streams#UUID-7cc2db6a-8cd9-353f-854e-05b92b751881) **Deal Insights** Are you ready for **5 new metrics** that'll help you understand what impacts your win rate? You can now gather insights based on power in deal, deal duration, deal size ($$$), number of calls, and competitor mentions. [I want the sauce](/v1/docs/analyze-review-win-loss#UUID-1b05e89d-3efb-7314-fe53-cf10529d9288) **External call views** Shareable links are a great way to share your call, but until now you wouldn't know who or how many people viewed the link. Now you can require viewers to identify themselves before they listen to a call you share with a shareable link. You'll also be able to see how many times each person viewed the call and what parts of the call they listened to. Tech admins can enforce a company policy that requires viewer identification. **More options in feedback flow** Track who has given and requested feedback in the call page's new FEEDBACK panel. We also expanded who can get feedback on a call, so now managers can give feedback to anyone on their team who was on a call in comments or by marking as feedback given. **Mobile scorecards** Listen to your reps' calls on the go and want to score them then and there? Scorecards are now available in our mobile app. Hurray! Learn more in [Listen to a call on your mobile](/v1/docs/listen-to-a-call-on-your-mobile#UUID-215891b2-f39d-4bb4-4b38-e2dabd5a33bd) **Clari & Gong integration** You can now open an account in Clari from the Deals page, Account page, and call page. [Open the account in a 3rd party app](/v1/docs/open-the-account-in-a-3rd-party-app#UUID-3ed93fb2-93f0-9e89-6421-7d4b7c31255f). See also our [article on the Clari integration](/v1/docs/clari#UUID-ed07d7c9-dde1-58cf-dc0f-f846156d5fc9). **Ambition & Gong integration** Get added visibility into performance insights with context from rep conversations in your management workflow. Go to our [article on the Ambition integration](/v1/docs/#UUID-ac6df284-6138-bd91-f7b4-57637bafaf8f). **EverAfter & Gong integration** Now you can share Gong recordings with your customers seamlessly, enabling you to better manage your meetings by incorporating agenda items, summaries, documents, and meeting recordings all in one place. Learn more about our [EverAfter integration](https://integrations.gong.io/integrations/everafter). **Manage connected integrations** Manage all your connected integrations in one place - look for **Connected Integrations** on your company settings page. **And also:** - **Filter by string fields** - We now support filtering deal boards by CRM string fields (Salesforce and HubSpot only) - Add as a filter when [creating](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) or [editing](/v1/docs/manage-edit-deal-board-settings#UUID-6a569047-e001-2c28-ab3a-307d2c18d3f6) the board. - **Deals - search by account name** - You can now search for a specific deal in your board - inspect a specific deal without leaving the page - [Pipeline review: Use deal boards](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2) - **Edit call owner** - Admins and the current call owner can now change the call owner on the call page. This is especially useful when sales dev set up calls on behalf of account executives. [You don't own me](/v1/docs/change-the-call-owner#UUID-58f11600-3140-899b-8dc8-f1f2cd1bdbcc) - **Extend call share** - We made it easier to extend access to calls by enabling you to extend the time from the call page. [Share a call](/v1/docs/share-a-call#UUID-7836b688-fffd-2804-a4ba-5da5f53f403f) **September 2021** We skipped a release to make the following one even better. **August 2021** **Edit deal board fields** Update deal fields directly in your deal board as you inspect your deals. They'll automatically sync to your CRM, meaning you maintain immaculate CRM hygiene, and your deal-forecast reports will reflect exact deal data and yield accurate numbers. Check out the Edit the board section in [Pipeline review: Use deal boards](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2). Note: Only Salesforce CRMs are supported right now. **Gong Connect** (Open beta: available for iOS only) Bring mobile calls into Gong, and leverage more data for deals & coaching in Gong! Gong Connect, the service that lets you make recorded calls via the Gong mobile app is now available for iOS devices (Android will follow!) [Don't call them from the treadmill](/v1/docs/#UUID-31d93fab-ee1d-f3ce-fc6f-efb54e8c0c06) **Enhancements when using our consent page** - **Dynamic links** - get consent through secure, unique meeting links with easier setup for Google Meet and Zoom. Dynamic links are considered more secure (and Google Meet doesn't support personal meeting rooms...). - More on dynamic links & Google Meet: - Admin set up: [Google Meet for consent](/v1/docs/google-meet-for-consent#UUID-70f8f659-6035-833e-968a-a369b0e9c6cb) & [Enable the Gong consent page](/v1/docs/enable-the-gong-consent-page#UUID-a36e1c5c-9b93-d55e-78f9-23f209b817bc) - Info for AEs: [Record a call in Google Meet](/v1/docs/record-a-call-in-google-meet#UUID-103ed380-e139-cb76-9a97-1d377fd8f74b) - More on dynamic links & Zoom - Admin set up: [Zoom integration overview](/v1/docs/zoom-integration-overview#UUID-52e9e0e0-7676-545d-f227-408ab02259a5) & [Enable the Gong consent page](/v1/docs/enable-the-gong-consent-page#UUID-a36e1c5c-9b93-d55e-78f9-23f209b817bc) - Dial-in info on the consent page - gain recording consent from participants dialing in. Just [enable the consent page](/v1/docs/enable-the-gong-consent-page#UUID-a36e1c5c-9b93-d55e-78f9-23f209b817bc) in the usual way. - Consent page for native Zoom recording - We now support use of Gong's consent page when using [native Zoom recording](/v1/docs/enable-the-gong-consent-page#UUID-a36e1c5c-9b93-d55e-78f9-23f209b817bc). **Subscription to coaching metrics mail** Get coaching metrics including coaching activity directly in your inbox - for any team. Useful for leadership/enablement to track team coaching, and for reps to check their ranking. Learn how to sign up: [Coaching for senior managers & enablement](/v1/docs/coaching-for-senior-managers-enablement#UUID-447bdf00-38ee-1e35-dce0-d730d487f2b4) **Deal Drivers** Managers, focus your coaching on your rep's most desirable skill - deal management. Learn more at [Analyze: Understand what drives deals](/v1/docs/analyze-understand-what-drives-deals#UUID-297f5be0-54ab-051e-7d48-692c4a5eccad). - **Filter by time range** - Find more accurate and representative coaching opportunities by filtering Deal Drivers metrics to the last 30 days or the last 90 days. - **Drill down into weak points** - Drill down to the deals that were affected by each rep's weak spots. Click cells to open a panel and drill into the deals behind the numbers. And also: - **Permissions to delete calls** - Let people delete calls via setting in the permission profile - **Export coaching metrics to CSV** - You can now export coaching metrics - what's shown on-screen, with or without all the data behind the numbers. - **Stats permissions** - Be in control of who can see what information in the TEAM tab. - **Tag entire team in comments** - Effortlessly share key moments in calls with one @ **July 2021** **Highlight- Slide analytics** Easily navigate to important slides presented on calls in the call page. Filter calls by slides to track new playbooks, and take a deep dive into calls where key slides were skipped, or discussed in under 2 minutes (for example). Learn more: [View slides on a call](/v1/docs/view-slides#UUID-2228ba2c-d948-b125-958c-f776c10b3d3c) | [Search for calls based on slides](/v1/docs/search-for-calls#UUID-c9df219b-102e-9768-29c7-40a769d0aee1) **Highlight - Workspaces** Set up workspaces to segment your Gong instance by business use so you can restrict access to conversational data and increase focus and relevancy of insights. [Everything you need to know](/v1/docs/about-workspaces#UUID-176a3983-5f20-8350-9e5a-80c507c88f91) **Highlight - Gong app for Zoom** Take live notes and chat with colleagues right inside Zoom while on a call. [Zoom into the future](/v1/docs/gong-app-for-zoom#UUID-beaf78f5-41dd-42f0-8837-ebe31cc1b483) **Highlight - Streams (limited release)** Introducing Streams, customized folders that auto-populate based on your predefined filtering criteria as new matching calls are added. **Drill into coaching metrics** See coaching trends and how coaching was distributed across your managers. Find trends and other improvements in the TEAM > COACHING METRICS tab. [More info](/v1/docs/coaching-for-senior-managers-enablement#UUID-447bdf00-38ee-1e35-dce0-d730d487f2b4) **Private scorecards** For when you want to share a scorecard with a select few, it's now possible to choose who can see how you scored a call. See [Score a call](/v1/docs/score-a-call#UUID-da1e17f1-8ea2-206e-3003-642854298161). **View external shares** We've added a handy tab in the call page so that you can now see how many times, for how long, and (when sharing via Gong) who's viewed your call. This is a great way to gauge your prospects' motivation in the deal. [Check views of shared calls](/v1/docs/#UUID-33a1b973-189c-7b83-07cf-03e5704ad847) **Integrations catalog** Leverage a wide range of integrations to make the most of the data accumulated by Gong. Browse all available integrations in our new catalog at [integrations.gong.io](https://integrations.gong.io/). [Integrations with Gong](/v1/docs/integrations-with-gong#UUID-42483276-ad9c-481e-27c5-ab3ec9ee36b0) **Account page in Salesforce** Enjoy an enriched view of any deal inside your Salesforce instance. Anyone using Salesforce as their primary source of truth can now review deals directly in the Salesforce Accounts and Opportunities. Learn more about this and other new features in Gong for Salesforce v2.20 in [What's new in Gong for Salesforce](/v1/docs/whats-new-in-gong-for-salesforce#UUID-295ff40a-5d98-d08f-f8bd-36abde81b5e0) **Deal owner field for HubSpot** Set up deal boards to present deals based on any user field in the CRM Opportunity object - see step 6 in [Create a deal board](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575). HubSpot is now supported. **And also:** - **Export coaching metrics** - Download a CSV file with a list of all coaching metrics. This is useful for when you want to crunch the numbers outside Gong. - **Automatic provisioning from a custom source** - Enterprise customers like Google and Square, want to automatically provision and set up their people from an unsupported identity provider. See: [Provision team members from a custom source (SCIM)](/v1/docs/provision-team-members-from-a-custom-source-scim#UUID-c0d0246d-aa55-24c3-a03c-e485ca162fc4) - **Last sign in** - Admins, know who in your org uses Gong. Last sign in is now included in the CSV file you can export from the Team Members page. **June 2021** **Highlight - Meeting follow-up assists (limited release)** Send a follow-up email to your prospects with our timely reminder. After a call, you’ll get an assist with a pre-populated follow-up mail containing action items and other important context from the call. Easily send customers a link to the call and personalize your message to keep your deals hot. Check out [Meeting follow-up assist](/v1/docs/#UUID-b9e0d165-912b-9a82-7ded-e733c1b0ef93) and [FAQs for Gong Engage](/v1/docs/#UUID-4f6efdc9-5671-7fd6-34bb-bffb36422d4d) to get the skinny. **See contact info in the new Contacts tab** Know who you're talking to on each deal in one click from your deal board. Learn more in [Pipeline review: Use deal boards](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2). **Score anyone on the deal team** Sales enablement and managers listen up! You can now score call participants on their call performance, even when they're not the call host. Rate the performance of sales engineers, CSMs, or anyone else you've involved in the deal, according to your own business goals. See [Score a call](/v1/docs/score-a-call#UUID-da1e17f1-8ea2-206e-3003-642854298161). **See scorecards in Salesforce** Dig deeper into your scorecards to see if there are correlations between scorecard results and CRM data. For info, go to [What's new in Gong for Salesforce](/v1/docs/whats-new-in-gong-for-salesforce#UUID-295ff40a-5d98-d08f-f8bd-36abde81b5e0). **Deal board permissions** Have greater control over who can create, edit, and delete deal boards based on the permissions set in the permission profile. See [Set up a permission profile](/v1/docs/set-up-a-permission-profile#UUID-9fd36301-2166-f580-8bc7-d2b9b423f1fe). **Automatic assignments** Map Gong data capture and permissions to users based on [Okta](/v1/docs/provision-team-members-from-okta#UUID-ed6d3c39-dca7-ab63-5f15-1c3795c17f22) / [Rippling](/v1/docs/provision-team-members-from-rippling#UUID-718b127c-79dc-4033-bdbd-13375e7b8989) groups or [Salesforce](/v1/docs/provision-team-members-from-salesforce#UUID-ba850f08-6079-626b-0a87-f07d8a30f459) filters. **And also:** - **Webex integration** - Sign in to Webex via OAuth authentication, and enjoy the new look and feel of the integration settings, including support for troubleshooting any connection issues. [Find out more](/v1/docs/webex-integration#UUID-f5a6aa82-f53c-e3e1-c23c-3c74e719fec2) - **Onboarding** - We improved the experience for people new to Gong, and added more guidance on using Gong. - **Sign in with Okta OpenID Connect** - Enjoy an improved & seamless sign-in experience Okta OpenID Connect. See [Set up Okta OpenID Connect authentication](/v1/docs/set-up-okta-openid-connect-authentication#UUID-22f57658-441a-f77d-e443-60c29fada956). - **Warnings filter** - UX & UI improvements - **Next call** - See when your next call is scheduled in the deal board. **May 2021** **Warning tab in Deals panel** Drill into risk on a particular deal right from the deal board. More info: [Pipeline review: Use deal boards](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2) **New deal warning: Red flag** Know as soon as we identify a red flag in an email from your prospect, indicating the deal might be at risk. More info: [Pipeline review: Stay on top of your deals with warnings](/v1/docs/pipeline-review-stay-on-top-of-your-deals-with-warnings#UUID-f70d8199-5968-52f6-f72b-0b82e6a039f7) **Permissions to public library** Management of the public library folders is now set per permission profile. More info: [Set up a permission profile](/v1/docs/set-up-a-permission-profile#UUID-9fd36301-2166-f580-8bc7-d2b9b423f1fe) **Reactions to comments** React to comments on calls with emojis within Gong and via Slack! [Learn more](/v1/docs/review-a-comment#UUID-be9b08b5-42e7-d52a-4011-05b87af98d56) **Add more seats** Provision more users manually In the Team members page. More info: [Plans and seats](/v1/docs/plans-and-seats#UUID-04206b68-9c88-ba07-2cd4-bf395a489a5a) **Workato integration** Use Gong call data when building workflows in Workato. Learn more: [Workato integration](/v1/docs/workato#UUID-984316e7-12ea-37e6-6f27-125ed11ac3c7) **GoToMeeting integration** Improvements to existing workflows. Learn more [here](/v1/docs/gotomeeting-integration#UUID-baa56018-7d64-9138-6dbf-a08469491465). **Download permissions now part of the permission profile** The permission to download calls is now located in [Permission profile settings](/v1/docs/set-up-a-permission-profile#UUID-9fd36301-2166-f580-8bc7-d2b9b423f1fe). **Search for calls by using multiple titles** - No more searching one by one. **April 2021** **Highlight - Seismic integration** Gong calls can now be pulled into Seismic and shown to Seismic users as part of each account’s assets, associated with CRM, and easily accessible in Siesmic. Check out our [Seismic integration](/v1/docs/#UUID-4681d259-626d-72d3-7bf0-f2100a20bc6b) article. **Highlight - Tonkean integration** Now orgs can use Gong call data when building workflows in Tonkean. Check out our [Tonkean integration](/v1/docs/tonkean#UUID-22645b43-1221-f1d4-a154-080365df45e8) article. **And also:** - **Sidebar guide for Deals** - Bite-sized educational content about Deals functionality, shown directly in the product. - **BlueJeans integration** - Whether you wear a stone wash or a waxed reverse, you’re going to appreciate the redesigned settings page. See [BlueJeans integration](/v1/docs/bluejeans-integration#UUID-d88687a8-0e60-c877-58e5-e8e3deab6ffd). - **Easier navigation in Coaching stats**! A tab for Gong Usage, and separated tabs for Coaching given and Coaching received. The 411 on what you can find where - in the [Analyze team performance](/v1/docs/analyze-team-performance#UUID-51371a8d-82e0-73d2-f271-6881764aa13b) article. - **Coaching Inbox update** - now non-managers can see coaching they've given too! See [Review your team coaching needs](/v1/docs/review-your-team-coaching-needs#UUID-db700ee1-054c-eb11-de29-bd408f57f196). - **Default exclude lists** - We added default terms to the email and web conferencing title exclude lists for new* companies to reduce the risk of capturing data that should not be captured. Find out what terms are in the default exclude lists in the [FAQs for data protection & privacy](/v1/docs/faqs-for-data-protection-privacy#UUID-ba5a12ef-fad3-e7b3-00a0-26496a04a35a) article. (* Accounts created 6th April and later; retroactive support for older accounts coming soon!). **March 2021** - **Highlight - Embed calls in 3rd party apps** - Embed Gong snippets and calls in 3rd-party apps, such as Learning Management Systems (LMS), so that people can listen to recorded calls without needing to switch back and forth to Gong. [Go ahead & embed!](/v1/docs/embed-a-call-in-third-party-software#UUID-2f294fd0-eef2-ff2b-1448-d6857a2c257d) - **Highlight - Get notified and comment in Slack** - Team members can now receive call comments via Slack. They can read, [reply](/v1/docs/reply-to-comments-in-slack#UUID-0c578459-17d5-75b8-120f-fc4173beb58b) and continue the conversation directly within Slack.Get notified and comment in Slack. - **Highlight - Deal boards for multiple roles** - You can now set up deal boards to present deals based on any user field in the CRM Opportunity object - see step 6 in [Set up: Create a deal board](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575). Currently supported for Salesforce CRM integrations only. - **Preview deal activity** - Drive efficient pipeline reviews by drilling down to the details from the big picture in a single action. [Learn how to drill into deal activity without leaving the deal board.](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2) - **Trackers for deals now tracks emails too** - When [reviewing a deal board](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2), see when a point-of-interest came in the deal, whether on a call or in email at a glance. - **Coaching emails for Managers** - Managers can now receive a weekly email showing which team member is missing coaching, and get a list of recommended calls to coach on. [More details](/v1/docs/coaching-for-frontline-managers#UUID-50b8c930-9ed3-6415-f7a6-068308af3e6c). - **Coaching emails for Directors** - If you manage frontline managers, you can now receive a monthly email that shows the coaching activity of the managers in your team. [More info](/v1/docs/coaching-for-senior-managers-enablement#UUID-447bdf00-38ee-1e35-dce0-d730d487f2b4). - **Update Stats navigation** - [easier to navigate](/v1/docs/analyze-team-performance#UUID-51371a8d-82e0-73d2-f271-6881764aa13b) - **See deals at risk in your homepage** - [risk at a glance](/v1/docs/intro-to-the-homepage#UUID-9acc28a3-46da-bafe-ce39-78a3d6ae6f25) **February 2021** - **Deal rollups - Group by forecast category** - Every deal board has 3 default rollup tabs: open deals, closed-won, and closed-lost. You can add or change rollup tabs if you need them when you [create](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) or [edit](/v1/docs/manage-edit-deal-board-settings#UUID-6a569047-e001-2c28-ab3a-307d2c18d3f6) a board. Choose the rollup category and CRM values that you want to see. - **Deal rollups - Group by salesperson / team** - See where the risk is in your forecast numbers and which team or salesperson is carrying most of that risk. Switch the deals board view to **TEAM MEMBERS** to see how the risk is distributed, and drill down in a couple of clicks into what deals are affected, what the risks are, and the latest activity on the deal. - **Deal insights** - Our [first deal insight](/v1/docs/analyze-review-win-loss#UUID-1b05e89d-3efb-7314-fe53-cf10529d9288) is based on the **Not enough contacts** warning. We calculate how many deals close successfully and the number of contacts on each deal to surface at scale what works best for your deals. - **Filter by risk warning** - Filter your deal board by warning, and drill down into the deals and the highlighted risk to really understand what's happening per deal or per rep. Choose the risk type to really focus on the types of risk that have the highest impact on your forecast and easily spot risk-related coaching opportunities. - **Deal boards for hybrid teams** - Put different people from different teams on the same board. When filtering the board by team ( [how to do this](/v1/docs/pipeline-review-use-deal-boards#UUID-0676cfb4-a142-72d8-f04e-d0a6ea09e1e2)), click **Select multiple teams or members** and add the people or teams to show in your board. To return to the hybrid view after navigating to another board, find it in the **MY RECENT BOARDS** board filter. - **See licensed team members** - Admins, you can now see the number of licenses in your org at a glance on your company settings > **Team members** page. More on managing team members [here](/v1/docs/about-managing-team-members#UUID-436fcd57-449f-22f6-0cda-6609b045e7db). - **Custom vocabulary** - Updates to the [**Custom Vocabulary**](/v1/docs/#UUID-fb7ea7b2-8f92-c6b1-86f5-4262e2e72f3a) page, and the "add to custom vocabulary" pop-up when adding terms in trackers in order better support 21 languages. **January 2021** - **Warnings - improved usabilit**y - Configuring and editing warnings in create/edit deal board is now more intuitive and more scannable. We also relocated the **Warnings** column so it's now locked to the left of the board, and added a nifty tooltip on the column header so you know what's set for the board. - **Stalled in stage warning** - Get alerted of risk in deal momentum so that you can eliminate it quickly. Define a time limit (in days) for any opportunity stage from your CRM when [creating](/v1/docs/set-up-create-a-deal-board#UUID-11a317da-ba82-b5c7-c856-e35e20b9f575) or [editing](/v1/docs/manage-edit-deal-board-settings#UUID-6a569047-e001-2c28-ab3a-307d2c18d3f6) your deal board. - **Deal drivers** - Our new coaching tool gives you insights on total deal performance. Frontline managers can now track KPIs on how their team members behave on and manage deals in the **TEAM** > **DEAL DRIVERS** tab. [Learn more](/v1/docs/analyze-understand-what-drives-deals#UUID-297f5be0-54ab-051e-7d48-692c4a5eccad). - **Recurring meetings when there's no calendar sync** - If you're not syncing your calendar, we've just added support for recurring meetings, meaning you no longer need to manually add Gong to reoccurrences in a series. Find out how to add Gong to recurring meetings. - **Advanced trackers** - More precision when defining trackers - we've moved the advanced filters that were available when searching for trackers in the CALLS page **into the trackers configuration**. You'll be able to see the advanced parameters when [defining a saved filter](/v1/docs/save-and-manage-search-filters#UUID-259cb807-395f-0aca-9f69-f9403f52c2fa), but now will need to configure the actual tracker if you want to tweak them for filtering calls. Existing filters using the tracker will be updated automatically if you [update the tracker](/v1/docs/add-tracker-terms-to-the-custom-vocabulary#UUID-00872e4a-d958-d659-a495-46c39d2c29bd). Learn how to [create trackers](/v1/docs/trackers-overview#UUID-d1a21389-cf17-b998-e73d-74d5d1107202). - **Import / export trackers** - A really nifty new feature especially for our enterprise customers - you can now download a CSV of your trackers, edit or update the file, and then upload the CSV to a new workspace. [Check it out](/v1/docs/copy-keyword-trackers-to-another-workspace#UUID-38a1e695-3f10-7f51-8e76-a4e3cfae4484)! - **Improved sign-in** - Enjoy an improved sign-in experience, including an overhaul of the welcome emails that go out to new team members onboarding to Gong, and new support for [OpenID Connect](/v1/docs/set-up-okta-openid-connect-authentication#UUID-22f57658-441a-f77d-e443-60c29fada956) in addition to SAML SSO. - **New languages supported** - We now support 21 languages!! Check out [this article](/v1/docs/what-languages-are-supported-in-gong#UUID-63de8c98-0def-4cca-1e48-308df8616beb) to understand exactly what and how we support them (there are a couple of stipulations). - **Improved team member provisioning** - We simplified the set up flow for automatic provisioning, reducing the risk of importing the entire company (!). We also added support for automatic provisioning with [Rippling](/v1/docs/provision-team-members-from-rippling#UUID-718b127c-79dc-4033-bdbd-13375e7b8989). ****2020**** **December 2020** - **Detailed links in Slack** - Links shared to Slack are now unfurled, which means they now show contextual info so you know who was on the call, account information, and a link to the account page. - **Create Zendesk support tickets** - Highlight call snippets and create support tickets that include the description of the issue in the customer's voice. Learn how to set up & how to create tickets from calls. - **UX improvements on mobile** - It's now slicker & quicker with an updated nav, listen later/save to device consolidation, minimize player, improved sign-in experience, & more! **November 2020** - **Trackers in deals** - Add tracker columns to your board to surface critical trackers in your deals. - **Deal boards for hybrid teams** - You can now select more than one team and additional individual contributors on deal boards to get a holistic view of your deal pipeline. - **Domains** - Admins now enjoy greater control over additional domains that should be excluded or treated as internal. Treat outsources sales as internal by adding their domain in Recording settings > Web conferencing calls. Exclude recruiting emails by adding their domains to the exclude list in Data protection & privacy > Web conferencing and emails exclude lists. - **Native Zoom recording** - By default, Zoom saves native recordings online in your Zoom account, taking up valuable storage room. You can now set Gong to delete these recordings after they're retrieved and brought into Gong. **October 2020** - **New warning: pricing wasn't discussed** - Get a heads-up when a deal is due to close, but pricing wasn't discussed yet. - **Company primary currency** - Set your company’s primary currency for use across Gong. - **Scheduler for deal digest subscriptions** - You can now change the time and day(s) you receive your deal digests. - **My recent boards** - Your recently-used boards now appear at the top of the find board drop-down list. - **productboard integration** - Create feature requests for your product team using the exact words your customers are saying. Select a snippet from the call transcript and use it to create a note in productboard. - **Private scorecards** - Score calls and decide whether the score should be public (visible to all), visible to just you and the call host, or visible only to yourself. - **New scoring types** - You can now add questions that can be answered with scores of 1-3 stars, have a YES/NO answer, or that are open-ended, which gives you the ability to offer more structured coaching. Note that for now, the overall scorecard is still 1-5. - **New location for creating scorecards** - Business admins can now create scorecards directly from within the TEAM tab > **SCORECARDS**. - **Coaching metrics - drill down into calls** - Now senior managers can see what makes up the data behind the coaching stats, and understand where they're focussing their coaching efforts. - **Highlights in live call transcript** - When playing a call, the transcript highlights the text for speech. When accessing a snippet shared with you, call page opens on the highlighted part of the transcript. Select & share snippets internally, to the library, and to productboard. - **Tracker info in calls page** - Now when you search for calls using a tracker, you can see what words and phrases make up the tracker. - **Customize data privacy link name on consent page** - Admins can now edit the name of the privacy policy link for the consent page. Available in all supported languages. - **Delete calls automation rule** - Create a rule to automatically delete calls based on certain phrases. - **Mobile - new call screen on iOS** - Jump to next speaker, listen to 1 speaker, see call topics, make hands-free voice comments, and easy access to common actions: see comments, show video, see call info, & share the call. **September 2020** - **Native Zoom recording** - record using Zoom's native recorder for recordings of a higher quality. - **Slack automation rules** - send messages to team Slack channels with important Gong insights. - **Manually associate calls to emails** - manually associate uploaded or wrongly-associated calls. - **View transcription** - read along as you listen to a call. Fast actions available from the transcript. **August 2020** - **Coaching** - improved flows for frontline managers and senior managers and sales enablement, as well as reps requesting feedback. - **Deals** - weekly deal digests, ability to align to your fiscal calendar, and recommendations for setting warnings. - **Notifications** - improvements to the Notifications page and Company notification settings. - **Mobile** - see labelled emails and search for calls by keyword. - **Microsoft Dynamics** 365 on Entra ID cloud beta launched. **July 2020** - **2 new deal warnings** - Deal is single-threaded & No stakeholder of significance! - **Automatic provisioning with Okta** - Automate admin processes to save time and reduce human error. - **Protect your data with your AWS key** - Control your sensitive data with your AWS Key Management Service master key (CMK) to encrypt all new media files (audio and video) stored in your Gong account. - **Gong for Outlook add-in** - Drive consent page adoption by adding the meeting link in one click directly in Outlook. **June 2020** - **Deal warnings on mobile** - Stay alert on the go and know what deals are at risk before you even reach your (home) office. Tap the deal card to drill into the details. - **Zoom Rooms call owner attribution** - Rather than giving away your call stats to a conference room, we'll attribute it to the [call owner](/v1/docs/how-gong-identifies-the-call-owner#UUID-e428ad9e-c02a-62c9-710e-efa1c7b5bf1b), as you would expect. - **Consent page** - support for 14 additional languages (English, Arabic, Spanish, Portuguese, German, French, Italian, Japanese, Chinese, Indonesian, Norwegian, Swedish, Danish, and Icelandic.). - **Give your bot a relevant name** - Customize the name of the Gong bot. - **Delete personal data located by phone number** - Search for all associated data via international phone number. **May 2020** - **Make-your-own deal boards** - Select the type of deals you want to review, with the data that's important to you, and customize warnings to align with your sales reality. - **+ See those deal boards on the go** - View boards on mobile. - **Email labels** - Skim through emails to quickly see what's interesting (like when pricing was mentioned). - **Private library folders on mobile** - Now available. - **Data protection & privacy** - Now includes settings for call download & share, information redaction, and retention policy. **April 2020** - **Ghosting deal warning** - Know when a deal goes dark. - **Streamlined account page: email invitations** - Easily scan the account activity and disregard meeting invitations. - **Activity page enhancements** - Better indications of which accounts and deals your team are working on. - **Sort & filter your deals on the mobile Deals page** - New options for filtering and sorting your deal board on mobile. - **Exclude web conferences** - New settings page for tech admins: we grouped all the data protection and privacy settings together in a new page, and gave you the ability to block recording for certain web conference calls. - **Search for related word forms** - Include related word forms in your searches to catch word inflections that show where certain topics were discussed. - **Resync historical Gong conversations to Salesforce** - As tech admin, you can now resync historical Gong conversations to Salesforce. - **Use less Salesforce storage** - Only sync the calls you need. **March 2020** - **Deal intelligence!** - The premier of the DEALS tab, which enables you to separate fact from fiction, improve forecast accuracy, and close more deals in the **new deals page** that shows deal activity, value, owner, and more crucial information - **New ACTIVITY tab** - COVID19 support, let managers see what their teams are up to at a glance. - **Private folders** - Create & manage calls in your own private folders in the library. - **Know & control your recording status** - See if an upcoming call is set to be recorded, and turn off recording if you want. - **Account page** - Streamlined the UI for a better experience. - **Links in pre-call consent emails** - Add links to your pre-call consent email, and they'll be automatically identified and switched to a clickable link. **February 2020** - **Library** - We take you back to where you left off next time you enter the library. This memory muscle lasts for a week, after which time you'll go to the library's main page. - **Dismiss calls from your To Do list** - Dismiss calls without affecting coaching stats. - **Reduce storage used by Gong for Salesforce** - Empty topics and trackers from your conversations aren't saved in Salesforce anymore. - **Separate permissions for importing and recording calls** - If you have the need for some people to be recorded or import calls but not both, the settings are now separate. - **Set team members to be recorded faster** - Turn on data capture in two clicks in a new dialog where the data capture settings are selected by default. - **Download calls CSV from the Calls page** - For Business admins, we added a handy button to download the call data in one quick click. - **FTP telephony system support** - Connect FTP-based telephony systems to Gong. - **Remove user data in app** - Self-manage requests to remove personal data and easily comply with privacy regulations, by searching and removing personal data upon request from the company settings > **Data Protection & Privacy** page. - **Support generic SAML SSO providers** - Your Gong users can use your SAML SSO provider to log in to Gong. **January 2020** - **Saved filters** - We made filters so much easier to use, share, and set alerts for! - **Library** - re-order calls in folders by dragging, and see who edited library folders and uploaded calls. - **Gong for Salesforce** - Easily navigate from Salesforce to Gong using the **View Account in Gong** button. - **Hebrew, Japanese, & Russian** - We now support transcription and analysis for calls in these languages. - **Zoom Phone** - now supported - **Consent page** - Inform meeting invitees that your call is due to be recorded and gain their consent when required by regulations. - **Gong for Google Suite** - Drive consent page adoption by adding the meeting link in one click directly in Google Calendar. ****2019**** **December 2019** - **Stats for scorecards** - Identify your top and bottom performers for targeted coaching - **New user profiles** - standard team members and collaborators - **Consent page** - Renamed from Welcome page - **The right to be forgotten** - dedicated API added - **Direct links to account info** - Account names now link to the account page - **Easily locate deal info** - limited release of the Deals page - **Account page** - filter the engagement map and activity list by name/role - **New digests** - for comments, mentions, replies on calls, accounts and leads you follow **November 2019** - **Account engagement map** - Be engaged with your prospects. - **Account activity in mobile app** - Review account activity on the go. - **Revenue Intelligence academy** - Bitesize videos available. - **Account page for HubSpot users** - The account page was made available to HubSpot users. - **Select CRM field for deal value** - Understand the state of your deals consistently across Gong and [Salesforce](/v1/docs/set-import-of-salesforce-fields#UUID-61eecfb9-071f-e695-702c-2a345c512b14) or [HubSpot](/v1/docs/set-import-of-hubspot-fields#UUID-97e3aa74-8ba8-54c2-8c41-0c6608b7027f). - **UI improvements** **October 2019** - **Custom vocabulary adds classification and language support** - You can now classify terms to help Gong understand them in the correct context within a sentence. You can also define alternatives for each supported language. - **Customize the deal value** - You can select the deal value relevant to your company, and filter calls using this field, and see the stats on how your team is performing. **September 2019** - **Stats for trackers** - Trackers are now tracked (!). Track mentions of specific products, competitors (by customers or reps), and discount offerings. For example...see how well that new sales pitch has been adopted. - **Filter calls using CRM Contact fields** - Wherever you use a filter to select relevant calls, you can now use the Contact fields imported from your CRM. When you manage your CRM field import to Gong, these fields are now available. **August 2019** - **Gong for Salesforce v2** - Out of the box dashboards and reports. - **Gong's API enhanced with call transcript and scorecards** - The API now includes the transcript of each call and the scorecard data. - **Automation Rules are live** - Create automation rules to push Gong data out to other applications - **Adding a comment to a call or account enhanced** - Add emojis to comments so that you can better express your mood, and maybe soften the tone, for example when coaching. - **More telephony systems supported** - Support for CallRail and Nextiva added. **July 2019** - **Deal collaboration** - added comments at the account level. - **Filter account communications to see only calls** - new filter for the account page. - **Account search improved** - limit your search to calls only. - **Delete an email in the account page** - delete unwanted emails that were captured on the account page. - **Telephony systems are now connected to HubSpot** - see the CRM data associated with the call. - **New telephony systems supported** - VocalIP, Marketo Sales Engage, ConnectLeader, and Amazon Connect. - **Exclude import of internal calls** - added ability to filter out internal calls for some telephony providers. - **Language support for trackers** - define the words or phrases that represent a tracker in more than one language. - **Custom filter for calls** - in permission profiles. - **Account timeline and accounts** - added to the permission profile's page access. - **Business admin permission profile** - now editable. - **Business admin permissions** - available in any permission profile. - **Mobile meeting recorder** - now with native video, playback loading indicator & stability improvements. - **Details of inaccessible calls no longer visible** - updated restriction on calls you don't have permission to see. - **Download consent page links** - export to CSV. - **Min/max amount filter on the Calls page**. - **Salesforce integration** - improved UI. - **Info added to Salesforce also updated for the call in Gong**. - **Go directly to Salesforce from Gong** - **Open in CRM** link from a call takes you to the Gong conversation in Salesforce. - **Stats for Topics** - improved UI. **June 2019** - **Gong welcome page available for GoToMeeting and BlueJeans** - Consent page now available for Zoom, GoToMeeting, and BlueJeans. - **Call transcript supports additional languages** - Spanish, French, Italian, German, and Portuguese. Plus English, of course. - **Search supports additional languages** - Search in any supported languages within call transcripts and using the omni-search at the top of the app. - **Use the AND operator in word searches** - earch for calls using a combination of words and trackers mentioned in a call, for example, "price *and*competitors." - **Conditional use of the audio prompt** - Don't have to play the audio prompt if using a consent page. - **Add a voice comment to a call** - Leave voice comments when using the mobile app. **May 2019** - **Gong for Salesforce** - Slice and dice call data from Gong in Salesforce dashboards and reports, correlating your Gong data with your Salesforce data. - **Use Zapier to push Gong call data to other systems** - Automate workflows and push Gong data to thousands of other web apps with a native connection to Zapier. - **New, Rich API** - Push almost any type of Gong data into your other systems so you can build reports and automate workflows. - **Mobile Meeting Recorder** - Record your face­-to-­face meetings. - **iPad Gong app** - Download the Gong app optimized for your iPad. - **More dialers supported** - We added PureCloud, Playbooks, 8x8, and Fuze. - **More video conferencing tools supported** - We added Google Meet and Microsoft Teams. **April 2019** - **Permission profiles** - Model access permissions to each user’s role in the company. - **Recording consent using the Gong Welcome Page** - The Gong welcome page informs users that they are being recorded and also provides the option to opt out. - **Hubspot CRM now supported** - Map Hubspot data to Gong, and link calls data to your deals. - **Enhanced versions of Gong for Salesforce and Gong Conversations** - The Gong for Salesforce app is the conduit for passing Gong data into Salesforce as custom objects. Gong Conversation (within Salesforce) visualizes the incoming Gong data, but you can also use this data to create pipeline level reports to gain visibility into your sales process. **March 2019** - **Team member provisioning page** - give your managers more power. - **Account page** - see what’s happening across the life of an account. - **Account timeline** - see account interactivity in the context of a call. **February 2019** - **Library on mobile** - access and listen on the go. - **Transcripts on mobile** - Read the call transcript when you're out and about. **January 2019** - **New look for the Calls page** - introduced panes to enhance usability. - **Library archive** - archive old folders with the ability to restore if needed. - **Subfolders in library** - organize in nested folders. - **Multiple scorecards per call** - score different aspects of each call. ****2018**** **December 2018** - **Crack the code on your top producer's talk tracks** - Whisper™ stack-ranks your team by top, average, and lower performer, and highlights the talk tracks your top reps use during their sales conversations at every stage of your sales process. - **Transform your good reps into *great* reps** - Whisper™ highlights exactly what each of your reps needs to say to close more deals. **August 2018** - **Salesforce custom fields** - Align Gong to exactly how you use Salesforce by pulling in custom fields from Salesforce. - **Back-to-back meeting recording** - Cleanly record your back-to-back meetings without getting them all jumbled up. - **Video segment identification** - Highlights types of video shared during the call. - **Video recordings viewable in mobile app** - just that. - **New integrations** - Close.io Dialer & Truly.co. - **Team-specific topic models** - create unique Topics for different teams or business units. **June 2018** - **Master key sales skills FAST with Snippets** - Master specific sales scenarios in a rapid-fire fashion. - **Tailor your Trackers for different teams** - You asked. We delivered. - **Find the EXACT calls you want with Call Category search** - Surface the exact types of calls you want to find by filtering with the Call Category field. - **Bullet proof your call recording compliance** - 100% GDPR compliance with automated recording notifications & do-not-record exclude list. - **New integration** - ConnectAndSell. **April 2018** - Coach better, smarter, faster: - **Put coaching on cruise control with "Whisper"** - Automatic coaching recommendations based on the analysis of your sales conversations, breaking down how you can improve. - **Bookmark calls with "Listen Later"** - Hit "Listen Later" to bookmark it and access it at any time, even from the Gong mobile app. - **5-point call scoring for better coaching** - We used to offer 3-point scoring. Clearly, 5-point is superior. - Fine-tune your filtering: - **Find calls by inbound, outbound, and scheduled** - Find the exact calls you're looking for based on how the call originated. - **New SFDC fields for filtering** - Filter through calls with a bunch of new Salesforce fields, all rolled up in one easy-to-use section. - Small (but mighty) updates - **Edit the title of your calls** - Handy. - **"Redact" sensitive information** - Gong can now automatically silence segments of calls and remove transcript segments where sensitive information was mentioned - **Separate speakers on flat dialer recordings** - Gong is now smart enough to separate your "flat" dialer and PBX recordings into two channels, with *stunning* accuracy. **February 2018** - **Segment stats by call category** - Get more accurate insights from Stats by segmenting them down to specific call types, teams, opportunity stages, and more! - **New stat: Patience** - Eliminate your nasty habit of interrupting customers by measuring the amount of time you pause before speaking! - **HD video** - Crystal clear HD video recording of your web conferencing sessions. - **Trim calls before sharing** - Share trimmed versions of your call recordings with customers so they only see the relevant parts. - **New integrations** - UberConference, Dialpad, & dialsource. - **Tip of the month** - Use Gong to search for calls where certain language was not spoken. Combine this feature with Alerts, and your team will be speaking the same language in no time. ****2017**** **December 2017** - **Gong mobile app released!** - Listen to Gong call on the go, commuting in your car, on the train, or even during a flight with no connectivity. Sweet. - **Private comments** - Leave coaching comments only visible to the salesperson, ask your manager for assistance privately, or bookmark interesting parts of the call only for you to see. - **New integrations** - Five9, Skype for Business (no longer supported), & InContact. - **Record only organizer's calls** - Record only when a meeting was organized by a recorded user. - **Find calls by source, comments, and more** - Filter calls by their source to narrow down your searches. - **View calls' main topic** - Gong now automatically detects the main topic on every call and highlights it to make it easier for you to find calls you're interested in. - Happy Holidays from the entire Gong crew! [Embedded content](https://www.youtube.com/watch?v=rwxTVxSULiM) **October 2017** - **Scorecards** - Track performance and coaching metrics by creating scorecards using questions and metrics unique for your team. - **Recurring meetings** - Record them all (for synced calendars). - **Reply to comments** - Take collaboration to the next level by replying to comments and creating threaded discussions within Gong calls. **September 2017** - **Listen live** - Listen to your teammates' web conferencing calls and demos in real time without joining the session. - **Take notes in real time** - Take notes while on a call, bookmark parts you'd like to listen to later, add @mentions of any team member or #Tags you can later search by. Even better, all notes are pushed to Salesforce into the Gong activity record. - **Improved, easy to read transcripts** - Gong transcripts are now more accurate and easier to read than a Shakespearean play! Alas, poor Yorick. - **Single-sign-on with Salesforce, Google, and Office365** - Who can remember their password anyway? **August 2017** - **Coaching metrics and call topic analysis** - See the level of coaching activity for you and your team, in addition to existing metrics around call dynamics and activity . - **New integrations** - BlueJeans, RingCentral, & Natterbox. - **Single-sign-on with Okta** - Increased security and compliance by centrally-managed access to Gong. **July 2017** - **Newly-designed search** - New Home page on recent and upcoming calls, and simplified search experience. - **Better, more secure, call sharing** - Just made your customers' experience when viewing shared calls 10x easier and better, allowing them to view talk tracks and search for keywords, while all other call data remains private to your customer. - **Set Gong alerts for other users** - Add other people to your alert. **June 2017** - **"Coach me"** - Request feedback from your manager, coach, or peers. - **Skip internal meetings** - We mean Gong, not you. You still need to go to your internal meetings. - **Track quantities and filler words mentioned in calls** - Trackers now automatically highlight filler words as well as quantities of commonly used nouns mentioned in your calls. **March 2017** - **Track what your customers are saying** - track and highlight what customers are saying during the call - competitor names, objections, and more! **January 2017** - **Automatically import SalesLoft calls into Gong** - Gong will start regularly importing SalesLoft calls for all users who are set to record their calls. - **Speaker identification is now available in Join.me** - Added speaker identification to our Join.me integration allowing you to visually see who spoke when, review call dynamic, % talk time, and utilize easier and smarter navigation within each call. Enjoy. ****2016**** **November 2016** - **Winter is coming: Gong 'Comment Storms' are here** - Just released an update where users get a single notification for "Comment Storms" - a flow of comments posted over a short period of time - reducing clutter in their inbox and creating a much better experience reviewing comments. **September 2016** - **The Gong call library** - Create curated call lists for training, onboarding and coaching. **August 2016** - **Customize your Gong search experience** - Add your own quick-search terms - competitor names, industry terms, product features, whatever you want. **June 2016** - **Capture notes while on a GoToMeeting call** - Capture notes quickly and easily while on a GoToMeeting call by posting them into the chat window. **March 2016** - **Share a call with your customers, partners and more** - People who don't have a Gong account receive an email inviting them to a simplified call viewing experience, where they can review the call and search for keywords.