---
title: "Managing email domains in Gong"
slug: "managing-email-domains-in-gong"
updated: 2026-01-18T16:53:03Z
published: 2026-01-18T16:53:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing email domains in Gong

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Gong Engage
> 
> **Ideal for**: Sales manager, Manager of managers

## How Gong handles email domains

Gong does not support sending and ingesting emails from multiple domains per user.

### Company-wide email import (Google Workspace integration)

When a company integrates Google Workspace using a company-wide access model for importing emails, all emails are imported from a single domain. However, sending emails, which requires write permissions, is always authenticated per user. We do not support company-wide write permissions. The authenticated domain for write permissions should be the same as the company wide domain.

#### Non-recommended approach

While emails may be imported from **domain X**, an individual user could still send emails from **domain Y**. However, if a user sends emails from a different domain than the one used for email import, replies may not be properly ingested, leading to the system failing to detect responses and import emails, and flows not pausing correctly when a reply is received. To prevent these issues, it’s recommended to ensure the sending domain matches the domain used for email import.

Learn how to [connect company-wide](/v1/docs/connect-google-workspace-company-wide).

### User-specific email connection

If the company requires users to authenticate their email accounts individually for both reading and sending emails, each user can configure their own email domain.

**Example:**

- **User A**: Reads and sends emails from [**acme1.com**](http://acme1.com)
- **User B**: Reads and sends emails from [**acme2.com**](http://acme2.com)

Learn how to [connect user-by-user](/v1/docs/connect-google-workspace-user-by-user).

### Not supported: multi-domain sending for individual users

Each user can only send emails from a single domain. For example, a user cannot send some emails from **@**[**acme.com**](http://acme.com) and others from **@**[**acme2.com**](http://acme2.com).

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A team member who manages a team of sales reps.

A leader who oversees multiple sales managers.