--- title: "Manage your emails with the AI Composer" slug: "manage-your-emails-from-gong" updated: 2026-01-19T15:41:34Z published: 2026-01-19T15:41:34Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Manage your emails from Gong > **Who can use this**: Any team member > > **Available on**: Gong Engage > > **Ideal for**: Sales rep, Sales manager Managing your emails within Gong Engage not only reduces jumping between tools, it also gives you all the relevant context you need at your fingertips for sending high-quality emails. Use **Messages** in Engage to stay on top of your email conversations and ensure your emails are delivered successfully. This page includes all emails and drafts that you created or sent through Gong’s AI Composer. ## Start managing your emails To start managing your emails in Engage, make sure you've [connected your email account so your emails will be imported into Gong](/v1/docs/my-settings). Each time you visit **Messages**, you'll land on the **Delivered** tab first by default. Your emails are categorized into different tabs so you can easily find what you need: To see when an email is scheduled to be sent, hover over the **Scheduled** status label. Note that some emails that are part of a flow can't be deleted, including auto email flow steps and manual email flow steps that have been manually scheduled. - **Delivered**: This tab contains any emails you sent out of Engage that were successfully delivered. It does not include emails sent by your teammates or anyone else at your company. To track email opens and link clicks that occurred since the date the email was sent, hover over the blue lightning icon next to a delivered email. If the person you sent the email to is linked to an account, you'll see an account name in the Account column. To delete a delivered email, click ![more_menu](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/more_menu.png) and click **Delete**. Deleting an email from here removes it from Emails, but it's still visible from other areas in Gong, such as the activity timeline. To see when an email was delivered, hover over the **Delivered** status label. Learn about how Engage helps you [comply with spam regulations and set up for successful email delivery](/v1/docs/how-admins-can-set-up-for-successful-email-delivery). - **Drafts:** See any draft you started working on in the AI Composer and have not yet sent or scheduled to be sent. Any time you click **Write email** in Engage, an email draft is created for you. To send an email draft now, schedule it to be sent, or delete it, click ![more_menu](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/more_menu.png). Note that some emails that are part of a flow can't be deleted, including auto email flow steps and manual email flow steps that have been manually scheduled. To see when a draft was created and last modified, hover over the **Draft** status label. - **Scheduled:** Here, you can find any email drafts you created and scheduled to be sent later. Auto email steps do not appear in the Scheduled tab. To see scheduled auto emails, open contact view by clicking on the name of a contact or lead from anywhere in Engage and go to the To-dos tab. You may also see emails with the status label **Pending**in the **Scheduled** tab, meaning we've delayed your email as a part of our email throttling system to prevent you from getting marked as spam. If you see the **Pending** status, there is no action needed from your end. We'll send out your email as soon as possible. - **Failed:** This tab shows any emails that bounced or couldn't be sent because of an error. Hover over the **Failed** status label to find out why the email failed and whether there are any steps you can take to send it successfully, depending on what went wrong. - **All:** See all emails here. From any tab, click on an email to expand the thread in a right-side panel. ## Filter your emails Within every tab, you have the option to filter your emails by various attributes such as status, account, and delivered date. If you filter by status, we automatically take you to the relevant tab showing emails with the status you select. ## Email size limits Email draft body size can be up to 3 MB. Draft body size does not include attachments, but it does include in-line images and GIFs. Total size of an email, including attachments, can be up to 20 MB. Email draft body size can be up to 3 MB. Draft body size does not include attachments, but it does include in-line images and GIFs. Total size of an email, including attachments, can be up to 20 MB. ## Gong email FAQs ****I sent an email. Why don't I see it in the Delivered tab?**** The page doesn't currently update automatically, so once you've sent something, refresh the page to see an updated list. ****Are there any size limits on emails I send from Gong?**** Email draft body size can be up to 3 MB. Draft body size does not include attachments, but it does include in-line images and GIFs. Total size of an email, including attachments, can be up to 20 MB. ****Can I I resend a failed email?**** You can resend a failed email, as long as you've addressed the reason it failed. For example, if an email fails to send because it has missing variables, replace or remove the missing variables and then try resending the email. ****Can I see my team's emails?**** Currently, you can only see your emails and email drafts. ****My organization's G Suite is connected to Gong, but I still can't connect my email. Why not?**** Your organization's G Suite admin may need to set Gong as a trusted 3rd party app via the [Google Admin console](https://admin.google.com/). ****Are emails I send logged in my CRM?**** Yes, emails are logged in your CRM. Learn more about [exporting emails as Salesforce tasks](/v1/docs/create-salesforce-tasks-for-calls-and-emails) or [syncing emails to HubSpot](/v1/docs/sync-emails-to-hubspot). ****What is the data retention policy for emails in Gong?**** Every email you send from Gong is retained according to the retention policy your admin has set up for your company. You can learn more about [Gong's standard data retention policies](/v1/docs/data-retention-policy). ****What happens if I delete an email from the Emails page?**** Deleting an email from here only removes it from the page, it does not delete the email from other places in Gong, such as the activity timeline. Any team member can access this feature if they have the required permissions. Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats). A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs). A team member who manages a team of sales reps. ## Related - [Write emails from Gong](/write-emails-with-the-email-composer.md) - [Working with flows](/working-with-flows.md)