---
title: "Manage smart trackers"
slug: "manage-smart-trackers"
updated: 2026-07-07T14:29:11Z
published: 2026-07-07T14:29:11Z
canonical: "help.gong.io/manage-smart-trackers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage smart trackers

> **Who can use this**: Any team member
> 
> **Available on**: Gong Foundation
> 
> **Required permissions:** Manage AI Trackers

Smart trackers analyze conversations to track key concepts. You can pause, republish, edit, unpublish, or delete trackers from the **AI Tracker settings** page, depending on what you want to achieve.

## View and customize the trackers table

Use the **AI Tracker settings** page to review, filter, and manage all trackers in your workspace. From here, you can customize the trackers table, download usage reports, edit trackers, pause, unpublish or delete trackers as needed.

The table gives you a clear view of all trackers in your workspace, making it easy to review details, filter by type, and customize the information you see.

**To view and customize the trackers table**:

1. From the left sidebar, click **Admin center**, and select **Agent Studio**.
2. Hover over **AI Tracker** and click **Settings**.
3. Use the tabs to filter the trackers you want to view:
  - **All**
  - **Custom**: Trackers created by your company
  - **By Gong**: [Pre-trained smart trackers](/v1/docs/pre-trained-smart-trackers) created by Gong
  - **Keyword**: Trackers that use keyword detection
4. Click **Manage columns** to select the information you want to display:
  - Question
  - Description
  - Examples
  - Keywords
  - Type
  - Status
  - Filters
  - Last modified
  - Data since

![Table displaying various tracker questions and their statuses for project management.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Manage trackers.png)

1. Click the **More actions** ![Action Menu.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreActions.svg) icon, and select **Download smart tracker usage report**, if you want to review how smart trackers are being used accross your workspace.

![Menu options for downloading and uploading keyword tracker reports in a software interface.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/useage report.png)

## Pause a smart tracker

Pausing is the recommended way to stop a smart tracker analyzing new conversations, and consuming credits. Paused trackers remain fully configured so you can republish it at any time.

Unlike unpublishing, pausing doesn't require you to remove the tracker from deal boards, scorecards, playbooks, streams, or other assets.

Smart trackers can be paused in one of the following ways:

- Manually paused: You pause the tracker from the **AI Tracker setting** page or the **Edit Smart tracker** page.
- Paused due to insufficient credits: Gong automatically pauses published trackers when your company runs out of credits.

**To pause a smart tracker**:

1. From the left sidebar, click **Admin center**, and select **Agent Studio**.
2. Hover over **AI Tracker**, and click **Settings**.
3. Locate the tracker you want to pause.
4. Click the **More actions** icon ![Action Menu.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreActions.svg) and select **Pause**.

![Table displaying customer and representative comments with options to edit or pause.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Pause.png)

> [!NOTE]
> Note:
> 
> You can also pause a tracker from the **Edit Smart tracker** page.
> 
> ![Editing the Smart Tracker settings with options to publish or pause changes.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Pause from edit tracker.png)
5. Review the confirmation message, and click **Pause**.

The tracker's status changes to **Paused**. The tracker remains visible throughout Gong and can be republished at any time.

## Republish a paused smart tracker

Republish a paused tracker when you're ready for it to resume analyzing conversations. Republished trackers keep the same configuration they had before they were paused.

When your company's credit balance reaches zero, published question-based smart trackers are automatically paused. After additional credits are purchased, paused trackers must be republished before they resume analyzing conversations. If the tracker was paused because your company ran out of credits, make sure additional credits are available before republishing.

**To republish a smart tracker:**

1. From the left sidebar, click **Admin center**, and select **Agent Studio**.
2. Hover over **AI Tracker** and click **Settings**.
3. Locate the tracker you want to republish. Paused trackers are marked with the status **Paused**, but will have a different icon depending on why it was paused:
  - **Pause** icon: Tracker was manually paused
  - **Credit** icon: Tracker was paused due to insufficient credit.

![Two paused question-based entries with different filters and data since dates displayed.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Different types of paused.png)
4. Click the **More actions** icon ![Action Menu.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreActions.svg) and select **Republish**.![Status of a question-based task is paused, with options to republish or edit.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Paused tracker.png)
5. Choose how far back you want to apply the tracker.

> [!TIP]
> Tip;
> 
> Select the date the tracker was paused if you want Gong to analyze conversations that were missed while the tracker was paused.

![Republish tracker settings for competitors' negative mentions and credit consumption details.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Republish tracker.png)
6. Review the estimated credit consumption and click **Republish**.

## Edit a smart tracker

Edit a smart tracker to update its question, filters, examples, or other settings.

**To edit a smart tracker**:

1. From the left sidebar, click **Admin center**, and select **Agent Studio**.
2. Hover over **AI Tracker** and click **Settings**.
3. Locate the tracker you want to edit.
4. Click **More actions** icon![Action Menu.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreActions.svg) followed by **Edit**.
5. Make changes, and preview them if needed.

![Table displaying various trackers with options to edit, unpublish, or delete entries.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Edit tracker(1).png)
6. Click **Publish** **changes**.

Your changes are published and applied to future conversation analysis.

## Unpublish or delete a smart tracker

Unpublish a smart tracker when you no longer want the tracker to be available, but may want to use it again later. Existing results are preserved and remain available if you republish the tracker in the future. If your goal is to stop a tracker from consuming credits while keeping it configured, we recommend pausing the tracker instead of unpublishing it.

Delete a smart tracker only when you're sure you no longer need the tracker. Deleting a tracker permanently removes it and its data.

**To unpublish or delete a smart tracker**:

1. From the left sidebar, click **Admin center**, and select **Agent Studio**.
2. Hover over **AI Tracker** and click **Settings**.
3. Locate the tracker you want to unpublish or delete.
4. Click **More actions** icon![Action Menu.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreActions.svg), and choose one of the following:
  1. **Unpublish:** Review the confirmation dialog and click **Unpublish.**
  2. **Delete:** Review the confirmation dialog and click **Delete**. If you delete the tracker, the action can't be undone.

![Table displaying various trackers with options to edit, unpublish, or delete entries.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Edit tracker(2).png)

#### Unpublish tracker

If you choose to unpublish a a smart tracker:

- If the tracker is being used in an asset that doesn't support unpublished trackers, such as a deal board or playbook, you'll see a link to the relevant asset so you can remove the tracker before continuing.
- If the tracker is being used in a stream, the stream is listed for your awareness. Once the tracker is unpublished, the stream is marked as **Interrupted** so the stream owner can see why it stopped running.

![Confirmation prompt to unpublish a tracker with associated details and warnings.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Unpublish (2).png)

Any team member can access this feature if they have the required permissions.

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).