---
title: "Manage custom call outcomes"
slug: "manage-custom-call-outcomes"
updated: 2026-06-15T15:12:08Z
published: 2026-06-15T15:12:08Z
canonical: "help.gong.io/manage-custom-call-outcomes"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage custom call outcomes

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Gong Foundation, Gong Engage

Manage custom call outcomes after they are created.

Custom call outcomes are available only when Gong is connected to Salesforce. If Salesforce isn't connected, the option to create, edit, or delete custom call outcomes isn't available.

For information about default call outcomes and how call outcomes are used in analytics, see [**About call outcomes**](/v1/docs/configure-call-outcomes-for-the-gong-dialer).

## Set call outcomes as required

Require team members to select a call outcome during or after every call.

> [!NOTE]
> Note:
> 
> This setting doesn't apply to calls made using the mobile app.

**To set call outcomes as required**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Dialer setup** under **Gong Engage**.
3. Click the **Call outcomes** tab.
4. Select **Make call outcome required**.
5. Click **Update**.

## Edit a custom call outcome

Update the settings associated with a custom call outcome.

You can't edit the call outcome name. Keeping the original name helps maintain consistency in analytics and reporting.

**To edit a custom call outcome**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Dialer setup** under **Gong Engage**.
3. Click the **Call outcomes** tab.
4. Update the connect status, sentiment, to-do action, and automation settings as necessary.
5. Click **Update**.

## Reorder custom call outcomes

Reorder call outcomes to control the order in which they appear to team members.

**To reorder custom call outcomes**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Dialer setup** under **Gong Engage**.
3. Click the **Call outcomes** tab.
4. Drag and drop the call outcome to a new position within its category.
5. Click **Update**.

## Delete a custom call outcome

Delete a custom call outcome when it is no longer needed.

**To delete a custom call outcome**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Dialer setup** under **Gong Engage**.
3. Click the **Call outcomes** tab.
4. Click the trash can icon ![remove.svg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/remove.svg) next to the call outcome.
5. Click **Update**.

Deleting a call outcome can affect analytics and reporting. For more information, see **About call outcomes**.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).