---
title: "Manage coaching requests in Coaching inbox"
slug: "manage-coaching-requests-in-coaching-inbox"
updated: 2026-11-09T15:51:00Z
published: 2026-11-09T15:51:00Z
canonical: "help.gong.io/manage-coaching-requests-in-coaching-inbox"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage coaching requests in Coaching inbox

> **Who can use this**: Any team member
> 
> **Available on**: Enable Essentials, Enable
> 
> **Ideal for**: Sales manager
> 
> **Required permissions:** Coaching page access, Access to coaching stats

When a team member has requested feedback or you've identified a call worth reviewing, take action directly from Coaching inbox.

## Open a call for review

Open feedback requests are calls a team member has asked you to review. Respond with a qualifying action, such as a comment, a scorecard, or marking feedback as given, and the request closes.

**To open a call for review or respond to an open feedback request:**

1. From the left sidebar, click **Coaching**, and select **Coaching inbox**.
2. Find the team member and click a count:

**Tip:** To narrow the call list, use the **All call categories** and **Coaching filters** dropdowns.
  - **Recorded calls:** Open their full call list, then click any call to open it on the call page.
  - **Open requests:** Click the requested call to open it, then click **Feedback** to see the open request.
3. On the call page, use the panel icons on the right to take action:
  - **Comments:** Leave feedback on a specific moment in the call. A manager's comment on a direct report's call can count as feedback given. Learn more about [giving feedback through call comments](/v1/docs/give-feedback-through-call-comments).
  - **Scoring:** Complete a scorecard if one is available for this call. Scoring the call counts as feedback given.
  - **Feedback:** Mark the call if you already gave feedback verbally, for example straight after a call or in a 1:1. Click **Mark it** so the coaching counts in Coaching metrics. Learn more about [giving feedback through call comments](/v1/docs/give-feedback-through-call-comments).

> [!NOTE]
> Note:
> 
> The open request count updates in Coaching inbox once the daily data update runs. Allow up to 24 hours after responding for the count to change.

## Frequently asked questions

****Does responding to a feedback request count as feedback given in Coaching metrics?****

Yes, responding to an open request closes it when you comment on the call, reply to a comment you were tagged in, score the call, or mark it as feedback given. Learn more about [what counts as feedback](/v1/docs/what-counts-as-feedback).

****A call I opened from Coaching inbox isn't showing in my Coaching metrics activity. Why?****

Opening a call by itself doesn't count as feedback. Listening to a call contributes to listened activity, while feedback is counted only after you complete a qualifying action, such as commenting, scoring the call, or marking it as feedback given. Learn more about [troubleshooting Coaching metrics](/v1/docs/troubleshoot-coaching-metrics).

Any team member can access this feature if they have the required permissions.

Gong’s comprehensive sales enablement package designed to help team members coach with impact and optimize team performance. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

Gong Enable scales winning revenue behaviors through AI coaching and targeted enablement. It accelerates ramp, boosts performance, and ties enablement initiatives to real business outcomes. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A team member who manages a team of sales reps.