--- title: "Listen to and navigate a call recording" slug: "listen-to-and-navigate-a-call-recording" updated: 2026-09-14T07:51:20Z published: 2026-09-14T07:51:20Z canonical: "help.gong.io/listen-to-and-navigate-a-call-recording" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Listen to and navigate a call recording > **Who can use this**: Any team member > > **Available on**: Any Gong plan > > **Ideal for**: Sales rep The call player lets you move through a recording based on what you're interested in. Jump to specific moments, isolate a speaker's audio, or adjust the speed to review what you need without replaying the whole call. ## Play and control the recording The playback bar below the call screen gives you control over how you move through the recording. **To control playback:** 1. Open the call. 2. Click **Play** to start the recording, or click it again to pause. 3. Use the controls to adjust playback: - **Skip forward or back:** Click **Skip back 15s** or **Skip forward 15s** to jump in 15-second increments. - **Change speed:** Click the speed control (shown as **1x**) and select a faster or slower rate. - **Adjust volume:** Click the volume icon and drag the slider. - **Captions:** Click **CC** to turn subtitles on or off. Select **Change** to choose your preferred subtitle language. Your selection also updates the language used in the call’s highlights, briefs, transcript, and other call content. These changes apply only to the current call. - **Full screen:** Click the **Expand** icon to open the video in full screen. ## Navigate with the timeline The timeline below the player shows the full length of the call. The colored bars beneath it represent when each participant was speaking and when the screen was shared. You can see at a glance where the conversation was active and skip directly to the parts you want to review. **To navigate using the timeline:** 1. Open the call. 2. Click anywhere on the timeline bar to jump to that point in the recording. 3. Drag the playhead left or right to move through the call. > [!TIP] > Tip: > > The speaker bars show periods of activity. Longer, denser blocks indicate where the conversation was most active. ## Listen to a specific speaker If you want to focus on what one person said, you can isolate their audio so only their voice plays. This is useful when you want to review a prospect's exact words before a follow-up, for example, without listening to the full recording. **To listen to one speaker:** 1. Open the call. 2. Click the **Participants** icon at the left of the player controls bar. 3. Select the speaker you want to isolate. 4. Click **Play**. ## View screen share content When a participant shared their screen during the call, that content is captured alongside the audio. The screen share bar in the timeline shows when sharing was active. **To view screen share content:** 1. Open the call. 2. Look for the **Screen share** bar below the speaker talk-time bars in the timeline. 3. Click the segment where screen sharing was active to jump to that point in the recording. 4. The shared screen appears in the main player area. The labels below the bar show how long each type of content was shared. For example, **Slides 1m · Browser 21m** means the participant shared a presentation for one minute and a browser window for 21 minutes. ## View the Zoom meeting chat When a call is recorded through Zoom, messages sent in the Zoom meeting chat are captured alongside the recording. You can view them directly from the call page. **To view the Zoom meeting chat:** 1. Open the call page. 2. Click the **Meeting chat** icon to the right of the panel. 3. Scroll through the messages to review the chat from the meeting. > [!NOTE] > Note: > > The chat tab only appears for calls recorded through Zoom. It is not available for calls from other conferencing providers. ## Frequently asked questions ****Why is the video not loading or playing?**** The call may still be processing, or there may be a playback issue. If the page shows "Processing call media," wait a few minutes and refresh. If the transcript is available but the video isn't loading after processing completes, see [Troubleshoot common call page issues](/v1/docs/troubleshoot-common-call-page-issues). ****Can I save a section of the recording?**** Yes. Use the **Snippet** icon to select a segment of the recording and save it as a snip. You can then share the snip internally or with a customer. Learn more about [sharing, snipping, and embedding a call](/v1/docs/share-snip-and-embed-a-call). ****If the speakers are labeled incorrectly, how do I fix that?**** Find the speaker's name in the soundtrack beneath the player, hover directly over the name and look for the small edit or pencil icon. Select the correct person and click **Apply**. ****What playback speeds are available?**** Playback speeds available are 0.75x, 1x, 1.25x, 1.5x, 2x, 2.25x, and 2.50x. ****Can I listen to a call without watching the video?**** Yes. You can minimize or ignore the video area and use the player controls with audio only. Another option is to click the **More actions** icon, select **Download media**, then choose **Audio**. Any team member can access this feature if they have the required permissions. Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats). A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).