---
title: "inContact"
slug: "incontact"
updated: 2026-01-18T14:01:21Z
published: 2026-01-18T14:01:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# inContact

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

Gong supports two methods for setting up the inContact integration:

- **inContact OpenId**
- **inContact UserHub**

Integrating via OpenId uses oAuth and is more secure than integrating via the user hub.

Follow the setup procedure below, according to the platform deployed:

## Prerequisites

- You must be an admin inContact user with credentials to https://auth.nice-incontact.com
- For the user hub: User must have a role with permissions enabled for access key management

## inContact OpenId setup

1. In Gong, click **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
2. Click **+ Add telephony system** and select **inContact**.
3. Select the connection method.
4. Click **CONNECT IN INCONTACT**. This takes you to the inContact login page
5. Login to InContact. This automatically enables the connection between Gong and inContact. You are redirected back to Gong and the connection is set up

## inContact UserHub setup

If you are unsure of your **Area Domain**, contact your Technical Account Manager or Technical Account Management team. You can find the [UserHub: Getting Started](https://developer.niceincontact.com/Documentation/UserHubGettingStarted) here.

1. In **inContact**, go to **My Profile** page or **User Page**.
2. Click the **Access Key** tab.
3. Click **Generate New Access Key**.
4. Click **show secret key.** Save the **access key id** and **secret** to your local drive.

> [!WARNING]
> Warning
> 
> This is your only opportunity to save the access key secret.

## Gong set up for inContact UserHub

1. Click **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
2. Click **+ Add Telephony System**.
3. Select **inContact**.
4. At the foot of the pop-up, click **UserHub platform connection**.

![General_settings_companysettings_telephony_systems_inContact](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883221212429.png)
5. Enter the **Access Key Id**, **Access Key Secret**, and **Area domain** exactly as they appear in inContact.
6. Click **CONNECT**. You are directed to OAuth in inContact.
7. Give Gong access to inContact.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | Yes |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
| User matching | The field in the call used to match the Gong user to the dialer user | Email |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Stereo |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).