---
title: "HubSpot (telephony system)"
slug: "hubspot-telephony-system"
updated: 2026-02-09T14:01:55Z
published: 2026-02-09T14:01:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# HubSpot (telephony system)

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

This article explains how to set up the integration with **HubSpot telephony system** so you can import calls. If you are looking for info on the HubSpot CRM integration, [go here](/v1/docs/the-benefits-of-integrating-hubspot-and-gong).

You must be a HubSpot administrator to enable the integration. Speaker separation is supported.

## **Set up HubSpot telephony system**

- Make sure calls are recorded in HubSpot.
- Authorize the integration with Gong (must be done by a HubSpot admin).

## **Set up HubSpot telephony integration in Gong**

1. Click **Admin center > Settings** tab > **Data capture** > **Telephony systems**.
2. Click **+ Add telephony system**.
3. Select **HubSpot**.
4. Set the speaker channel to the desired channel.
5. Click **CONNECT**.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | Yes |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| User matching | The field used to identify the Gong user | Email |
| Sound experience | Indicates if the call is recorded using stereo or mono | Stereo |
| Must be connected through a CRM | Some systems must be used together with a CRM | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).