---
title: "Gong-recommended to-dos"
slug: "gong-recommended-to-dos"
updated: 2026-01-19T15:16:38Z
published: 2026-01-19T15:16:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong-recommended to-dos

> **Who can use this**: Any team member
> 
> **Available on**: Gong Engage
> 
> **Ideal for**: Sales rep

These to-dos are generated by Gong to help you stay on top of your communication with prospects and customers and keep deals moving forward. While not customizable, the timing for Gong-recommended to-dos is based on best practices.

Note that Gong-recommended to-dos are not triggered by internal email responses. For example, let's say you send an email to a lead and cc your manager. If your manager replies to this email, you won't receive a Gong-recommended to-do. If the lead replies to this email, you will receive a Gong-recommended to-do.

Gong to-dos that are generated for deal owners are triggered according to which team member is mapped to the owner field in your CRM, not owner fields used to populate a deal board.

Gong to-dos are fully supported in English only. Other languages are only partially supported.

Gong-recommended to-dos are removed after 7 days in order to keep your task list current and relevant.

These are the Gong-recommended to-dos currently available in Engage, stay tuned for more:

| **To-do type & description** | **What actions can I take from this to-do?** | **When does it expire?** |
| --- | --- | --- |
| **Meeting follow-up** **For:** Anyone with an Engage license **Reminds** you that you had a call or meeting with someone, and when it was. **Includes**: - Their company name - Next steps that were discussed during the call There are two versions of this to-do, one for recorded calls and one for non-recorded meetings. | - Expand the to-do to see next steps - Click on a timestamp to review the part of the call where a next step was discussed - Write an email to the people who were on the call. For recorded calls, the email includes AI-generated suggested follow-up text and a link to the call that expires in 5 days. The AI-generated email draft is created based on the transcript of the call or meeting and will be in the same language as the call - Dismiss the to-do or mark it as complete - Change the due date | **Expires manually when**: - Manually dismissed - Manually marked as complete **Gets auto-dismissed**: - After 7 days - If the to-do is associated with a deal and the deal closes **Gets auto-completed**: - When an email is sent by the deal owner |
| **Email follow-up** **For:** Deal owners with an Engage license **Reminds** you if you receive a deal-related email that Gong’s AI thinks you should respond to and you don't respond within 30 minutes. **Includes**: - That someone emailed you - Which company they're from - The full email they sent - When the email was sent | - View the email - Write a response - Dismiss the to-do or mark it as complete - Change the due date | **Expires manually when:** - Manually dismissed - Manually marked as complete **Gets auto-dismissed**: - After 7 days - If the to-do is associated with a deal and the deal closes **Gets auto-completed**: - When an email is sent by the deal owner or someone from your company - When a meeting is scheduled by someone from your company |
| **Back from OOO** **For:** Deal owners with an Engage license **Reminds** you when someone is back, based on the dates in their Out of Office message. You'll receive this to-do the morning after someone returns to the office, if the deal is not closed and you haven't sent an email to the person in the last 3 days. | - Write an email. The AI-generated email draft is created based on the original email that was sent to the person and the Out of Office reply that was received - Dismiss the to-do or mark it as complete - Change the due date | **Expires manually when:** - Manually dismissed - Manually marked as complete **Gets auto-dismissed**: - After 7 days - If the to-do is associated with a deal and the deal closes **Gets auto-completed**: - When an email is sent by the deal owner or someone from your company - When a meeting is scheduled by someone from your company |
| **Nudge** **For:** Deal owners with an Engage license **Reminds** you to reach out if you haven't heard back from them, if you haven't received a reply to an email you sent 72 hours ago, the deal is not closed, and the person isn't out of office. | - Write an email, which includes an AI-generated suggested email draft, so you can easily follow up. The AI-generated draft is created based on the previous email you sent to the person - Dismiss the to-do or mark it as complete - Change the due date | **Expires manually when:** - Manually dismissed - Manually marked as complete **Gets auto-dismissed**: - After 7 days - If the to-do is associated with a deal and the deal closes **Gets auto-completed**: - When an email is sent by the deal owner or someone from your company - When a meeting is scheduled by someone from your company - If the prospect responds |
| **Intro** **For:** Deal owners with an Engage license, even if you’re not the meeting host **Reminds** you to send an intro email before your first meeting with someone, if it’s your first meeting/email with the person and you haven't owned a deal in the account in the past 12 months. You’ll get it at 6 AM the day before the meeting. | - Write an email. The Intro to-do will remind you to confirm your meeting with a template you can customize before sending - Dismiss the to-do or mark it as complete - Change the due date | **Expires manually when:** - Manually dismissed - Manually marked as complete **Gets auto-dismissed**: - When meeting begins - When meeting is deleted - When meeting is postponed - If the to-do is associated with a deal and the deal closes **Gets auto-completed**: - When an email is sent by someone from your company |
| **Meeting confirmation** **For:** Deal owners for the deal associated with the meeting, with an Engage license **Reminds** you to confirm that your guests are attending your meeting if none of the required guests have accepted the meeting. You’ll get it at 4 pm on the day before the meeting. | - Write an email. The AI-generated draft with suggested text is created using the subject, date and time of the meeting - Dismiss the to-do or mark it as complete | **Expires manually when:** - Manually dismissed - Manually marked as complete **Gets auto-dismissed**: - When meeting begins - When meeting is deleted - When meeting is postponed - If the to-do is associated with a deal and the deal closes **Gets auto-completed**: - If attendee confirms |
| **No next meeting** **For:** Deal owners who have CRM and calendar integrations, are importing emails, and have an Engage license **Reminds** you that you have no next meeting scheduled with someone. You’ll get it appears approximately 2 days after a call or meeting with someone, and only if Gong doesn’t see any upcoming meeting with this account within the next 3 months. | - Go to the last call if it was recorded - Write an email to the people who were in the call or meeting - Dismiss the to-do or mark it as complete | **Expires manually when:** - Manually dismissed - Manually marked as complete **Gets auto-completed**: - When a meeting for the related deal is scheduled **Gets auto-dismissed**: - After 7 days - If the to-do is associated with a deal and the deal closes |

#### Gong-recommended to-do FAQs

****I had a meeting, but I'm not getting the meeting follow-up to-do. Why not?****

This to-do is generated for the person who owns the call, so if you participated in the call but you are not the owner or the meeting organizer (for a non-recorded call), you will not get this to-do. Read more on [viewing meetings without scheduled recordings](/v1/docs/view-meetings-without-scheduled-recordings).

If you participated in the call but you are not the owner, you will not get this to-do.

If the call was shorter than 10 minutes, you will not get this to-do.

If you already sent an email from an email client towards the end of the meeting or after the meeting, you will not get this to-do.

If you did not get this to-do, you can still go to the call page and click Generate follow-up email to get an AI-recommended email draft.

****What kind of emails generate email follow-up to-dos?****

We'll only remind you about emails that you should be replying to to keep the deal moving forward. A to-do is only created for deals that haven't closed (lost/won). Gong's AI is selective about which emails are response-worthy, so don't worry, you won't get spammed with reminders.

****If Gong can’t detect someone’s date of return, what happens to their flow?****

If you get an Out of Office response from someone in a flow but Gong can't detect a date of return, that person's flow will not be snoozed. The flow will continue as planned.

****I sent a link with several possible slots. Will I still see the no next meeting to-do?****

Yes, if you sent a link with several possible slots, through integrations such as Calendly or Chili Piper, this to-do will appear until the person chooses one of the slots

****I sent a Google Calendar invite. Will I see the no next meeting to-do?****

No, you won't. Once a calendar invite has been sent, Gong sees that you have an upcoming meeting. If no one accepts the meeting, you'll receive a meeting confirmation to-do before the meeting is set to take place.

****I have no next meeting scheduled, but I don't see the no next meeting to-do. Why not?****

The to-do is triggered by a recorded call with someone related to an open deal. If there was no initial call recorded, or if the contact isn't related to an open deal, it won't appear.

****I have a next meeting scheduled, but I'm still seeing the no next meeting to-do. Why?****

If you've scheduled a non-recorded meeting, Gong won't recognize it unless you have non-recorded meetings import enabled. To set up non-recorded meetings import, contact your tech admin. Read more on viewing meetings without scheduled recordings [here](/v1/docs/view-meetings-without-scheduled-recordings).

****How does automatic pausing work when someone is in multiple active flows?****

OOO Response: snoozes the current to-do for all flows the person is in

Missed call back: pauses only the flow from which the call originated

  

Any team member can access this feature if they have the required permissions.

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).