---
title: "Gong dialer in the EU data center"
slug: "gong-dialer-in-the-eu-data-center"
updated: 2026-01-18T16:51:50Z
published: 2026-01-18T16:51:50Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong dialer in the EU data center

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Gong Engage

This article explains how the Gong dialer works when your company’s Gong instance is hosted in the EU data center.

> [!NOTE]
> Note
> 
> This is not based on where you or your team members are located. It only applies if your admin has chosen to store your company’s Gong instance in the EU data center.

Because Gong dialer uses Twilio as its telephony provider, certain functionalities differ when running in Twilio’s EU (Ireland IE1) region compared to the US region.

## Data storage

- Communications data is processed and stored within the EU when your Gong instance is configured in the EU data center.
- Some Twilio resources remain globally managed and stored in the United States, including:
  - Phone numbers
  - [Regulatory bundles](https://www.twilio.com/en-us/guidelines/regulatory) and associated documentation (addresses, business numbers, etc.)
  - [Trust Hub](https://www.twilio.com/docs/trust-hub) documentation (business number, address, etc.)

See Twilio global infrastructure for more details:

[Twilio global infrastructure](https://www.twilio.com/docs/global-infrastructure)

[Twilio global infrastructure: regional product and feature availability](https://www.twilio.com/docs/global-infrastructure/regional-product-and-feature-availability)

## Supported functionality in the EU data center

- Make and receive calls with business numbers through Gong Dialer on web and via the mobile app.
- Store and process call data in line with EU residency requirements.

## Limitations in the EU data center

Twilio’s EU region does not currently support personal phone number verification. As a result:

- The mobile dialer is only available for Engage customers who have business numbers.
- Outbound calls using personal numbers are not available (web or mobile).
- Forwarding incoming calls to personal numbers is not supported at this time.

## Current gaps

### Non-Engage customers:

- Can’t use Gong’s mobile dialer.

### Engage customers:

- Can only use the mobile dialer with business numbers.
- Can’t use a personal phone number for outbound calls.
- Can’t forward incoming calls to personal numbers.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).