---
title: "Generate a follow-up email"
slug: "generate-a-follow-up-email"
updated: 2026-09-10T15:45:50Z
published: 2026-09-10T15:45:50Z
canonical: "help.gong.io/generate-a-follow-up-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Generate a follow-up email

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan
> 
> **Ideal for**: Sales rep

After a recorded call, Gong can generate a draft follow-up email using the call transcript. Review and edit the draft before sending, or open it in the email composer if your company uses Gong Engage.

## Generate a follow-up email

Gong generates the email in the same language as the call. You choose the summary style to match your intended tone and level of detail.

**To generate a follow-up email after a call:**

1. Open the call page.
2. Click **Generate follow-up email** at the top right of the call page.

**Note:** You can also generate a follow-up email from a call in your home page or search results by clicking the call actions menu.
3. Review the generated draft and edit it as needed.
4. (Optional) For calls in a language other than English, click **Regenerate** to regenerate the draft in English.
5. Copy and paste the content into your preferred email client. If you're using Gong Engage, the generated email opens in the email composer.

> [!NOTE]
> Note:
> 
> If your company uses Gong Engage, you may see an **Insert content** option in the email composer. Select **Insert content**, then choose a template enabled for call follow-up emails. You can also select **Only show templates enabled for follow-up emails** to filter the list. Sending from Gong requires an Engage license and a connected email account with the necessary permissions.

## Frequently asked questions

****Why are some recipients missing from the generated draft?****

The draft only includes invitees whose email addresses appear in the meeting metadata. Participants who joined without an associated email address may not appear. Add them manually before sending.

****Does the follow-up email include a recording link?****

Only if your company's sharing settings allow external call sharing. If external sharing is not enabled, the recording link will not appear in the generated draft. To include a link, share the call using **Share with customers** on the call page, then regenerate the email.

****Can I generate the email in a different language?****

Gong generates the draft in the language of the call by default. For a non-English call, click **Generate follow-up email** to regenerate the draft in English after the initial draft appears.

****What should I do if generating a follow-up email fails?****

Try generating the follow-up email again from the same call. If generation continues to fail, verify that the call has a transcript and that the call language is set correctly in the **Call Info** panel.

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).