---
title: "FAQs for Whisper"
slug: "faqs-for-whisper"
updated: 2026-03-24T07:46:18Z
published: 2026-03-24T07:46:18Z
canonical: "help.gong.io/faqs-for-whisper"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs for Whisper

****What metrics does Gong coach for?****

Gong coaches for:

- Talk ratio (percentage of call in which team member spoke)
- Longest monologue (duration of longest team member speech)
- Longest customer story (duration of the longest customer-talking segment, including short team member interruptions)
- Interactivity (how often did the conversation switch back and forth from team member to customer)
- Patience (how long does the team member wait after the customer completes talking before taking over)
- Questions (how often does the team member ask questions)

****How does Gong determine the best practices for each metric?****

Gong best practices are based on an analysis of hundreds of thousands of calls across multiple businesses and are published regularly in Gong Labs studies.

****How does Gong guide team members?****

Gong provides guidance in emails sent after the call is complete, on the call page and in the Stats area, at an individual and group level.

****Can I control which teams get coaching?****

Yes, you can change the criteria that determine which calls are analyzed and select only calls by specific teams or people.

****Can I control which types of calls Gong analyzes?****

Yes, you can change the criteria that determine which calls are analyzed and filter calls based on CRM fields or other properties of the call like duration or topic.

****Can I change the best practices?****

The best practices set up in Gong are based on industry research across multiple companies. Future versions may allow you to tailor the best practices to your business.

****How long does it take for Gong to recommend / provide best practices for Interaction Stats?****

Gong should provide the feedback instantaneously. If there is a delay, check your Whisper settings for Interaction stats and make sure there are no filters applied preventing the information from displaying properly.