---
title: "Scores optimize your workflows"
slug: "explainer-scores-optimize-your-workflows"
updated: 2026-02-25T14:03:41Z
published: 2026-02-25T14:03:41Z
canonical: "help.gong.io/explainer-scores-optimize-your-workflows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Scores optimize your workflows

> **Who can use this**: Any team member
> 
> **Available on**: Gong Forecast
> 
> **Ideal for**: Sales rep, Sales manager, Manager of managers

> **Where to go:** Revenue > Forecast

Use the likelihood score when you inspect your pipeline for a comprehensive, realistic, and real-time picture of deal health:

- Identify potential risk at a glance
- Validate each and every deal
- Focus your attention on deals that genuinely need it

## Focus your pipeline inspections

> **Where to go:** Revenue > Deals

Review deals with lower scores to determine what’s happening and act now.

![Deals_Forecast_Liklihood_inPipelinetab_en.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24878541122317.png)

> [!TIP]
> **Tip:** Need to hide the **Score** column in a deal board? In the [board settings](/v1/docs/manage-edit-deal-board-settings), click ![Deals_hide-column.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24878541166349.png) next to the **Score** column.

## Drill down to understand the score

> **Where to go:** Revenue > Deals

1. Click a deal score to open the panel.
2. Under **Deal likelihood score**, see the score’s reductors and elevators and understand how we calculated the score shown today.
3. Under **Deal health brief**, see a brief summarizing the health indicators affecting the deal’s probability to close, regardless of the above score.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(609).png)

## Reliability in forecasting

> **Where to go:** Revenue > Forecast

Use likelihood deal scores when reviewing forecast:

- Review committed deals with low scores to pressure test your forecast
- Defend your forecast number by committing high-score deals

You can also review projections based on scores.

**See the score when forecasting your number**

> **Where to go:** Revenue > Forecast

Double-check that the deals you’re including in your number are as strong as you think.

![Deals_Forecast_Liklihood_Forecast-updates_en.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24878522569741.png)

Any team member can access this feature if they have the required permissions.

Gong’s full Forecast package for next-level forecasting and revenue optimization. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).

A team member who manages a team of sales reps.

A leader who oversees multiple sales managers.