Engage Activity feed

Note

Working with Gong Engage requires an Engage seat.

Who's this for? Reps

The Activity feed shows real-time updates on prospect and customer activity to help reps focus on accounts and contacts showing intent and engagement. Access the Activity feed at the top right of the To-dos page by clicking on the lightning bolt.

Which events are shown in the activity feed?

You’ll see events related to:

• Contacts from accounts assigned to you in your CRM

• Leads assigned to you in your CRM

• Deals you own in your CRM 

Coming soon: see events based on your activity, like sending an email or adding someone to a flow, not just CRM assignment. 

What happens if I change the to-do assignee?

If you change the To-do assignee at the top left of the To-dos page to someone else, your activity feed will still show only your events, not the events of the new to-do assignee you selected.

Are the events in the activity feed limited to a specific time frame?

Events are not limited to a particular time frame; they are shown over all time. Once you’re assigned to a CRM entity, any relevant events populate in your activity feed retroactively. 

How do I know when I have new updates?

See how many new updates you have in your activity feed indicated by the red number next to the lightning bolt icon. 

Once you open the activity feed, any unread updates are marked in blue. 

These are the types of events you can expect to find in the activity feed:

You may not see any updates here if leads, accounts, or deals in your CRM haven’t been assigned to you, or if contacts and leads from accounts assigned to you haven’t had any activity yet. If you don’t have any activity feed events and it’s possible that leads, accounts, and deals haven’t been assigned to you, talk to your admin. If they’ve been assigned to you and you still aren’t seeing any activity, contact Gong support.