---
title: "Enable voice identification"
slug: "enable-voice-identification"
updated: 2026-01-18T14:43:54Z
published: 2026-01-18T14:43:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable voice identification

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data protection & privacy

Voice identification lets Gong identify team members by voice on mono telephony calls, and when they can't be identified any other way. This allows for better speaker identification and more accurate interaction stats, more precise speaker attribution in transcripts, and better accuracy when searching for calls.

After you’ve enabled Voice identification at the company level, team members must opt into it via their My Settings page.

For your convenience, you'll find an email template in the Voice identification section that you can use to notify your team members.

For more information on how Gong identifies team members on calls, see [this](/v1/docs/how-gong-identifies-speakers).

## How to enable voice identification for your company

1. In the**Data protection & privacy**page,****under **Voice identification,** click **Enable.**
2. Once enabled, team members must opt in individually via their [My Settings](/v1/docs/my-settings) page. They’ll see the following popup the next time they enter Gong: ![Voice_Identifier_Popup.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24920590137357.png)

Every user must opt in to this feature independently. It can't be done on a team or company level by the admin.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).